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Calin
tagDiv Staff

Normal the parameter ‘outerWidth’ is use for many settings and options in our theme.
Normal if you are using only theme plugins then should be no errors in console, now if you are using extra plugins is possible to appear some errors, but as long those doesn’t affect the theme functionality should be no problems.
I noted this type of error on our list to see from where it can be trigger and if this is a bug then it will be fix in the coming updates.
Thank you for your understanding!

Calin
tagDiv Staff

Hi NBlack, so this problem is happen all the time even if you have set all the theme requirements and use only tagdiv plugins ? Also when this problem appear is using more CPU ? if is then, please try the steps from this topic -> https://forum.tagdiv.com/topic/a-few-tips-for-newspaper-x-speed-high-cpu-usage-issues/
Also that 500 about REST-API is an error ? If is so then those errors are internal server errors, you’ll need to make some investigations, below are some links that hope it will help you:
https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/
https://wordpress.stackexchange.com/questions/312292/how-to-stop-a-500-error-on-the-wordpress-theme-folder
https://wordpress.org/support/topic/google-search-console-reporting-a-500-error-on-my-theme-folder/
-> https://forum.tagdiv.com/topic/wp-supercache-causes-500-internal-error-and-cannot-deactivate/
Also make sure that you are using Newspaper v10.3.7 and WP 5.5.3.
Hope this will help you!
Let me know the results!
Thanks.

Calin
tagDiv Staff

Hi lebaconsulting,
Yes, WPBakery Page Builder is a Bundled Plugin that our theme is prodding as alternative for the users that do not want to use our builder (tagdiv Composer with tagDiv Cloud Library).
Usually this problem appear only when you are using a pro demo made with tagDiv Cloud Library and you have enabled WPBakery plugin. We recommend to use only one of them, not both, please check the plugins that you have enabled and let only tagDiv plugins.
Thank you for your understanding!

Calin
tagDiv Staff

Hi, I’m glad that after update the theme and WordPress to last versions the problems were solved!
If you have other questions, let us know!
Have a nice day!

Calin
tagDiv Staff

Hi renato100, we’ll check this problem via email too.
We have a quid for what you can do when you get this problem with tagDiv Composer -> https://forum.tagdiv.com/tagdiv-composer-not-working/
Thank you for your understanding!

Calin
tagDiv Staff

Hi,
I understand, you set only the shortcode inside the posts but is changing it on all posts.
Did you try with standard posts templates ? -> https://i.imgur.com/qNuURCa.png if not, please try to see if the results are the same.
If the problem persists, please try with a default theme and if the problem is still there, then the problem is from the plugin.
Let me know the results!
Thank you for your understanding!

Calin
tagDiv Staff

Hi mayaguez,
If you want to set a post/article as featured, then yes, you need to set for the category “Featured” -> https://forum.tagdiv.com/featured-posts-2/ if you want to display in a block, grid only the Featured posts, then filter it using tagDiv Composer after that category -> https://i.imgur.com/ZY19nEb.png also if you have set more categories and you want you can sort the posts after Featured posts -> https://i.imgur.com/mbWCS5Q.png
Hope this is what you mean, if not, please let me know and I will try to explain better.
Thank you!

Calin
tagDiv Staff

Hi jeffbilbro,
When the mobile theme is enable it will overwrite the mobile page and the responsive version, therefore if you want to use them, you need to disable the mobile theme plugin or use it only for amp -> https://i.imgur.com/gWPWpZr.png make sure that this option is disable -> https://i.imgur.com/MWfVRRJ.png after that you need to set for each page the mobile page that you want to display -> https://i.imgur.com/BTZ7Xta.png
Hope this will help you!
Let me know the results!
Thank you!

Calin
tagDiv Staff

In most cases when a page/cloud templates was change with other builder/editor, then the only way that you can do is to use a revision .
Also now that you have a fresh install there should be no problems.
If there is something wrong or you have some questions, let us know!
Stay safe!

Calin
tagDiv Staff

Hi,
Our theme do not have control over this, but I think that you can use a seo plugin for this (using Yoast SEO), also a good plugin for this is “Edit Author Slug” -> https://www.wpbeginner.com/plugins/how-to-change-author-url-slug-and-base-in-wordpress/
Hope this will help!
Thank you!

Calin
tagDiv Staff

Hi,
Unfortunately, for the mobile theme plugin this is the only plugin that I know it is working correctly and is displaying the right version, I am sure that there are others too, unfortunately I do not know them, sorry!
Most of users use the Autoptimize plugin or others, but are use for the responsive version (they do not use the mobile theme plugin), if you want you can try this, here are some more guides for optimization without mobile theme plugin:
-> https://forum.tagdiv.com/topic/optimize-script-to-improve-site-speed/
-> https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/
–> https://forum.tagdiv.com/topic/a-few-tips-for-newspaper-x-speed-high-cpu-usage-issues/
Hope this will help you!
Let me know the results!

Calin
tagDiv Staff

Hi garethvaughan,
Now you can use cloud templates from tagDiv Cloud Library, in this way you can get a cloud header template and it can be edited using tagDiv Composer .
Now a cloud header can be set as global in theme panel -> https://i.imgur.com/6n93zHi.png or in frontend using tagDiv Composer -> https://i.imgur.com/N4Vnj58.jpg -> https://i.imgur.com/VQ4n77k.jpg -> https://i.imgur.com/gFXzYkT.png also from front end you can set an individual header -> https://i.imgur.com/vZnwWz2.png
Hope this will help you!
Thank you!

Calin
tagDiv Staff

Hi jblew,
Indeed our theme makes two header from start, one is for mobile version and the other one fore the rest of devices -> https://i.imgur.com/eAAHdIG.png . Unfortunately there is no option to disable the mobile header, but if is a cloud header, then you can edit it using tagDiv Composer. Unfortunately there is no option to remove one of them and use the other one for all devices, sorry!
Also if you need to set some code in the head of theme files, you can do this here -> https://i.imgur.com/BAqO1yI.png
Also in this update was added a new option that allow you to create mobile pages -> https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/ maybe this can help you!
Thank you for your understanding!

Calin
tagDiv Staff

Hi,
If you are using the mobile theme plugin , then you need to use the settings from theme panel > mobile theme> footer -> https://i.imgur.com/1wyLiNh.png
Please check that section and let me know the results!
Thank you!

Calin
tagDiv Staff

Hi,
You can disable the author from blocks modules using the general option from theme panel > block settings> meta info on modules/blocks -> https://i.imgur.com/wLDmdg5.png
Hope this will help you!
Let me know the results!
Thank you!

Calin
tagDiv Staff

Hi,
I see that now you manage to restore the mobile theme plugin -> https://i.imgur.com/HsXBVpf.png
Also I think that the problem is that you get for mobile an old version of cache, please resave your permalinks -> https://i.imgur.com/w7KwrBq.pngand clear the cache and CDN.
After that all should work as before.
Let me know the results!
Thank you!

Calin
tagDiv Staff

Hi,
If these translations were set in theme panel, here -> https://i.imgur.com/904dCUt.png but if you made the translation in theme/plugin files, then all these changes will be lost.
Thank you for your understanding!

Calin
tagDiv Staff

Hi,
Most of the time when the featured image has the width=”1″ and height=”1″ is from a plugin, usually some plugins for cache, image compress.
Please make a test, disable all non theme plugins, re-save the permalinks and make sure that you do not have any cache or CDN.
If there is still a problem, please provide a link to your website.
Let me know the results!

Calin
tagDiv Staff

Hi mayaguez,
1. All the code that can be set in theme panel will affect only the frontend (the part that visitors can see), it will not apply in WordPress dashboard.
2. That code is not to display the “Featured Category” in in the Category dropdown is to hide all the “Featured Category” from entire website.
Also to can use the this button https://i.imgur.com/fpWC6PG.png you need to remove the header overlay (you have set in theme panel an header with overlay that is coming over pages/post/category and you can not select the elements under it).
If you want I can help you with this.
Thank you for your understanding!

Calin
tagDiv Staff

Hi financemediaromania,
Yes, you can do, send us an email at contact@tagdiv.com and provide admin login. Include a link to this topic in the email.
I will take a look and try to help as soon as possible.
Thank you!

Calin
tagDiv Staff

Hi Marc@Palamedes,
Are you using only WP Super Cache plugin or you have other cache plugins and CDN too?
Normal if you have a CDN set as in our guide ->https://forum.tagdiv.com/cloudflare-cdn/
and the cache is set as here -> https://forum.tagdiv.com/cache-plugin-install-and-configure/ then should be no problems.
Please let me know the results, also please provide me a link where I can inspect these elements.
Thank you for your understanding!

Calin
tagDiv Staff

Hi,
The Featured Image in our theme can be set as image or as background image, when you are using a template with featured image as background image, then the caption will not be display.
Now if you are using a single post template from tagDiv Cloud Library or you have a pro demo installed, then you can edit it using tagDiv Composer and check the type of feature image, also you can change it https://i.imgur.com/KheBRrw.png -> https://i.imgur.com/65iWobW.png
Hope this will help you!
If there is still a problem, please let me know!
Thank you!

Calin
tagDiv Staff

Hi jeffbilbro,
If you are using the mobile theme plugin and you want to have the desktop layout, you can use the responsive version -> https://imgur.com/m0bVB5T also if you want to make a page for mobile using tagDiv Composer, please disable the mobile theme plugin and try this new option -> https://i.imgur.com/oz2lBPO.png -> https://tagdiv.com/tagdiv-composer-page-builder-basics/ -> https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/
Hope this will help you!
Thank you!

Calin
tagDiv Staff

Hi,
We received your email and we’ll try to check all these problems as soon as possible, unfortunately at the moment the support is a bit crowded so an answer is expected between 24-48hrs.
Thank you for your understanding!

Calin
tagDiv Staff

Hi,

This problem can appear when you are using the WPBakery, if you have this plugin enable then please disable it and try again.
If there is still a problem, it can be from a setting like allow_url_fopen = On;
-> https://chemicloud.com/kb/article/how-to-enable-or-disable-allow_url_fopen-in-cpanel/
-> https://www.a2hosting.com/kb/developer-corner/php/using-php.ini-directives/php-allow-url-fopen-directive

Let me know the results!
Thank you!

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