Hi,

I just checked your website, and is possible to have a plugin conflict -> https://i.imgur.com/iUfEJ3t.png please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thumbnails – Fix strange looking images on blocks -> https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/

Let me know the results!
Thank you!

Hi,

If you want to hide an element/column/row all you need to do is to edit the page with tagDiv Composer, select that element, select the portview where you want to hide the element and check the css tab from tagDiv Composer -> https://i.imgur.com/5VcXeVB.png

Hope this will help you!
Thank you!

Hi,

Please check this articles about:
Error received: User opted out of platform or Turn on platform -> https://help.varagesale.com/article/612-error-user-opted-out-of-platform
Error msg: User opted out of platform… -> https://wordpress.org/support/topic/error-msg-user-opted-out-of-platform/

Let me know the results!
Thank you!

Hi,

If the main topic it will be the same, then should be no problems.

Have a nice day!

Hi,

Please notice that those changes to achieve more custom ad are custom, if you do not have the proper skills to implement therm will be better to use the ad box from tagDiv Composer -> https://forum.tagdiv.com/custom-ad-spots/ or you can check our custom services fro here ->
https://tagdiv.com/web-development-services/

Thank you for your understanding!

Hi,

Make sure that wp memory limit is at list 256MB and you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel also please provide on email the licence key. We will take a look. Include a link to this topic in the email.

Thank you for your understanding!

Hi,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Hi,

This is only a design issue, actually the plugin will be activate but the status in not change in Newspaper plugins, this will be fix soon.
-> https://i.imgur.com/0VPlMh9.png -> https://i.imgur.com/Ui8GW9Z.png
If this is not what you mean, please provide me some more details and some screenshots.

Thank you!

Hi,

On our website https://forum.tagdiv.com/newspaper-theme-documentation/ we set the sidebar on the left and we use the list menu to display all the posts, also our website use some custom code too.
There are more ways to achieve this a sidebar, most use is with tagDiv Composer and make a column sticky -> https://tagdiv.com/multiple-sticky-sidebars/
Also you can check our demo that has this type of sidebar -> https://demo.tagdiv.com/newspaper_gaming/

Thank you!

Hi,

Depend where you want to filter the post after tag, you can use tagDiv Composer click on blocks and check the filter tab -> https://i.imgur.com/h584PGX.png -> https://i.imgur.com/p2IrP9n.png
If this is not what you mean, please provide some more dentists and some screenshots

Thank you!

Hi,

Depend where you want to filter the post after tag, you can use tagDiv Composer click on blocks and check the filter tab -> https://i.imgur.com/h584PGX.png -> https://i.imgur.com/p2IrP9n.png
If this is not what you mean, please provide some more dentists and some screenshots

Thank you!

Hi,

You can use this custom code for thsi
.tdb-mega-menu .tdb_header_mega_menu {
min-height: 200px!important;
}
You can adjust the number of px after your needs.

Thank you!

Hi,

Please provide a link to your website to can inspect it an provide a better solution.

Thank you!

Hi,

Please send us an email at contact@tagdiv.com and provide admin login. We will take a look. Include a link to this topic in the email.

Thanks

Hi,

Indeed, for the moment there are some settings that are not apply on smart/sticky sidebar, this is on our list for improvements, sorry for the inconvenience!
If you want I can help you with a custom css, just provide me a link to your website.

Thank you for your understanding!

Hi,

I think that you are referring to the featured image from the sharing button, for this please use our guide for Facebook share -> https://forum.tagdiv.com/facebook-share/

If this is not what you mean, please provide some more details.

Hope this will help you!
Thank you!

Hi,

Normally, the Envato policy allows using a theme only on one install. You can, however, use the theme on a sub-domain if you plan on creating a testing site, but if we are talking about totally different sites with different content, then only one theme per install is legally allowed.

Thank you for your understanding!

Hi,

Normal there should be no problems if the urls are not the same, but in same cases can appear from plugins.

Please check in Yoast SEO settings -> https://i.imgur.com/rTcInu7.png also I see that your website is multi-language, you need to make sure that your posts links are indexed correctly.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel. We will take a look. Include a link to this topic in the email.

Thank you!

Hi,

“tagDiv Mobile Theme slide full size not change” please provide some more details about this problem, also some screenshots will help.

The revolution slider provide with our theme can be install and use like this :
How to install Revolution Slider v5
Import Revolution Sliders on demos if you want to have access the pre-made templates from Revolution Slider then you need to buy it.

No, must not purchase any license of WPBakery Page Builder, sorry! Please check the following topic from here -> https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins

Thank you!

Hi,

We’ll take a look to the plugin implementation with our theme and if there it is a problem from our theme, we’ll fix it.

Thank you for your understanding!
Have a nice weekend!

Hi,

I’m glad that you found the option and manage the situation.
If you have other questions, let us know!

Have a nice weekend!

Hi,

When the mobile version or amp is displaying on desktop is a cache problem, we recommend to use WP Super Cache with the settings from our guide -> https://forum.tagdiv.com/cache-plugin-install-and-configure/ also if you are using other cache plugins please deactivate them and make a test.

Let me know the results!
Thank you!

Hi,

Thank you for your kind words!

1. If you want to reset or set a number for post view counter on all post you can do it using this functions.
For example using this function – https://pastebin.com/pKcWYFUt
The value can be changed, I set it to 1000. Enter it in the theme functions file. Refresh a post page and check if the views were updated. Then remove the function and the view should increase from the set value.
Or if you want do do it only for few post you can do it manually, go in posts and enable the custom fields -> https://i.imgur.com/NavHTFn.png after that down in post will appear the the custom field options -> https://i.imgur.com/waKZBHe.png chnage it -> https://i.imgur.com/NAFEi9p.png and check the results.

2. You can try to use with our theme the Contact Form 7 plugin to create a contact forum, you can check the tutorial from here -> https://themeisle.com/blog/how-to-set-up-contact-form-7/ hope this will help you!
Also you can use one of our cloud page from here -> https://i.imgur.com/WqHsTcz.png -> https://i.imgur.com/AkUy7qB.png with contact 7 plugin.

3. If you follow the steps which are presented in this tutorial here -> https://tagdiv.com/how-to-increase-page-loading-speed/ you’ll be able to increase the speed of your website.
Also you can check this similar topic for more solutions: -> https://forum.tagdiv.com/topic/optimize-script-to-improve-site-speed/ -> https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/
– https://forum.tagdiv.com/topic/a-few-tips-for-newspaper-x-speed-high-cpu-usage-issues/

Last question: I’m assuming that this problem appear on posts that have set infinite loading, you’ll need to edit the single post template with tagDiv Composer and disable the infinite loading.
-> https://tagdiv.com/infinite-loading-for-single-posts/ from post -> https://i.imgur.com/yIf6fA3.jpg -> https://i.imgur.com/KeclHLS.jpg -> https://i.imgur.com/4jHIHFY.png

Have a nice weekend!

Hi bigtricksin,

We’ll check these problems via email, please make sure that you send us an email at contact@tagdiv.com and the wp-admin login and cPanel are provided, also the link of this topic.

Thank you!

Hi,

This is a cache file -> https://prnt.sc/rwltyx this is made by the cache plugin you are using.
You can disable the style from here -> https://i.imgur.com/HQHC2or.png
Also I checked your website and the theme plugins are not activate -> https://i.imgur.com/EcYmL26.png please activate tagDiv Composer -> https://i.imgur.com/mFmwmp8.png

If you are referring to page speed, the speed of your website depends on how well your site is optimized, if you follow the steps which are presented in this tutorial here -> https://tagdiv.com/how-to-increase-page-loading-speed/ you’ll be able to increase the speed of your website.
Also you can check this similar topic for more solutions: -> https://forum.tagdiv.com/topic/optimize-script-to-improve-site-speed/ -> https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/
– https://forum.tagdiv.com/topic/a-few-tips-for-newspaper-x-speed-high-cpu-usage-issues/

Let me know the results!
Thank you!