Hi,

Please check this documentations for Theme activation -> https://tagdiv.com/how-to-activate-the-newspaper-theme/
If you do not want to have a different user just add to the current one the extra key and try to activate the theme manually
– https://www.screencast.com/t/y9OSLcsc
– https://www.screencast.com/t/BPptwwInVr

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

Hi,

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If there are still some problem, please provide me a link where I can check these problems!

Let me know the results!
Thank you!

Hi,

Also please do not share your private credentials on forum.

Usually the “Invalid reply from server endpoint error” is caused by insufficient WP_Memory_limit, I’ve set it to 256M, now it should work -> https://i.imgur.com/Hjpd1Qk.png
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Also please notice that we do not recommend to use WP Bakery with tagDiv Cloud Library, if you want to use cloud templates, please deactivate it.

Thank you for your understanding!

Hi,

Our theme do not have control over ads, and how to change it, this can be achieve if you are using some plugin for ads, the only way to achieve this with our theme with any plugin is to make one header for each post and category where you want to have a different advertisement!

Thank you for your understanding!

Hi,

If you are referring to like button, this one can be set on standard posts style using the theme panel -> https://i.imgur.com/nQQrdXJ.png also if you are using single post templates from tagdiv Cloud Library you can edit it with tagdiv composer and set the like button like this -> https://i.imgur.com/s01Bl6g.png

Hope this will help you!
Thank you!

Hi,

You can achieve this using the page break element -> https://i.imgur.com/P1L56xZ.png -> https://i.imgur.com/zkg6xiK.png -> https://i.imgur.com/cQZlVrs.png

Thank you!

Hi,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks.

Hi,

If you want to remove the Latest article you need to change the page template to default, right now it should be on Page Builder + Latest Articles + Pagination -> https://forum.tagdiv.com/page-templates-2/

Hope this will help you!
Thanks.

Hi,

The categories assigned to posts will be show/display alphabetical, but if you want you can set a primary category and will be display the category you’ll set on the post. Please check our documentation for Primary Category: Build a clear hierarchy for your website -> https://forum.tagdiv.com/primary-category/

Hope this will help you!
Thank you!

Hi,

Do you have the latest version of WordPress and Newspaper 10.2?
The problem that you have can be solved be setting nofollow in these links
{{post_url
{{td_query_all_results
{{post_cat_link
Please make sure that you have set the mobile theme and amp as in our documentation -> https://forum.tagdiv.com/the-mobile-theme/ -> https://forum.tagdiv.com/tagdiv-amp-plugin-tutorial/
Also please check this topic with a similar problem -> https://forum.tagdiv.com/topic/td_query_all_results-post_url-post_cat_link-issue-with-posts/

Hope this will help you!
Thank you!

Hi,

Please make sure that you have the latest version of Newspaper them v10.2
Unfortunately we did not tested the Opengraph plugin and therefore, we cannot say for sure if it will work or not as expected with the theme, sorry! Also, we cannot provide support for untested plugins.

Thank you for your understanding!

Hi,

The templates for post are call single post templates, these can be found in tagDiv Cloud Library and can be edit with tagDiv Composer, also for pages, these can be all customize with tagDiv Composer, but the only templates are these -> https://i.imgur.com/IXLjUSm.png

Thank you!

Hi,

Indeed the featured images is cropped center top -> https://forum.tagdiv.com/featured-image/ this can be change only with custom work, here is some documentation -> https://forum.tagdiv.com/td_api_thumbupdate/

Thank you for your understanding!

Hi,

One of these can be caused by because these errors -> https://i.imgur.com/9GRBp7R.png
Also you can check this similar topic for more solutions: -> https://forum.tagdiv.com/topic/optimize-script-to-improve-site-speed/

Thank you!

Hi,

I do not quite understand, the header mobile do not appear on mobile ? do you see another mobile header, because this can be possible if you have activate the mobile theme plugin.
Also if the mobile theme version appear on tablet, this can be a cache problem, please deactivate all cache plugins and try again.

If this is not what you mean, please provide some more details.

Thank you!

Hi,

I’ve made some tests and for me the caption is working properly https://i.imgur.com/zg5U09j.png -> https://i.imgur.com/t18nQB5.jpg that’s why I need some more details about this problem, to can try to recreate it, in this way I will be able to provide a solution.

Thank you!

Hi,

In order to inform your ‘fans’ you’ll need to have there emails, using the newsletter allow you to use for example mailchimp, in this way your ‘fans’ can subscribe to your website and get the news that you publish -> https://forum.tagdiv.com/the-newsletter-plugin/

Thank you for your understanding!

Hi,

I think that the problem is created by the errors that you have in console -> https://i.imgur.com/7x64kW2.png these errors can provide the delay in image loading.

Thank you for your understanding!

Hi,

You’ll need to remove the code from mobile too -> wp-content/plugins/td-composer/mobile/comments.php -> https://i.imgur.com/7hMI0ac.png

Hope this will help you!
Thank you!

Hi,

From what i can see you have set a background color, this will make your website boxed -> https://i.imgur.com/h7rm9RA.png, if the row is set on full width after you remove the background color the page should be display just fine.

For full width please check those similar topics
-> https://www.screencast.com/t/RIp6nzQ2
-> https://forum.tagdiv.com/topic/force-full-width-on-categories-post-grid/
-> https://forum.tagdiv.com/topic/homepage-full-width-content/

Thank you!

Hi,

In order to make them to look the same size, you’ll need to set an excerpt on title and post content like this -> https://i.imgur.com/o8UQm5B.png
Big Grid Flex Settings -> https://forum.tagdiv.com/big-grid-flex-settings/
Also you can set the excerpt on words or letters from theme panel -> https://i.imgur.com/c7Q8ckX.png

Thank you!

Hi,

Unfortunately we did not tested the Ad Inserter plugin and therefore, we cannot say for sure if it will work or not as expected with the theme, sorry! Also, we cannot provide support for untested plugins.
All I can do in this case is to provide you a custom css to hide one of the ads.

Thank you for your understanding!

Hello !

Usually this issue is related to a firewall or security module which blocks admin-ajax.php request. Please verify the console for error while saving the settings on the Theme Panel, usually it displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module which blocks this.
If you use a plugin like Wordfence please set it in learning mode.
If this is not what you mean, please provide some more details and some screenshots!

Let me know the results!
Thanks.

Hi,

If you are using the preview draft, please deactivate the schema articles from here: https://www.screencast.com/t/0E3IucACC You will have to check that in order to deactivate the schema, this issue will be fixed in the next update.
If there is still a problem, please provide some more details and some screenshots.

Let me know the results!
Thank you!

Hi,

Unfortunately our theme do not have this option, sorry! this can be achieved only with custom work or some plugins.

Thank you for your understanding!