NO problem, glad it worked.

And sorry about that issue with the CSS code, I should have pasted the code between code tags, I modified it now. Also I uploaded the woff file on our CDN so the link doesn’t expire, it’s a zip archive which contains the file.

This can be used as a solution until we permanently make the modification in the theme. Then it won’t be needed anymore.

Thank you!

Hi,

That means the menu items also have submenus, they are visible on desktop as well -> https://prnt.sc/rPsZWwQ7dk9u It’s a common mistake when using megamenus.

The important thing to keep in mind, is that the menu item for which you activate the megamenu should not have submenus.

So for example these menu items can have megamenus -> https://prnt.sc/n4Q5mf4IsNv6
This one should not have a megamenu because it has submenus -> https://prnt.sc/zMN2nBqkcz5P

A megamenu already displays the subcategories of the category you select when you enable it, so it’s not necessary to also add the subcategories as submenus, because if you do they will be displayed twice -> https://prnt.sc/vYe9ruzmjcgs

I suggest removing the submenus from below the menu items that are megamenus -> https://prnt.sc/SBKPYKLg0gFO Then the issue should be solved.

Let me know if you have any questions or if there are other issues.

Thank you!

No problem, let’s discuss it more.

If the view count is active -> https://prnt.sc/dWOw3XDr3wFk and it’s working correctly, posts should be displayed in the blocks that use the sorting by popularity.

If I check a post from your website, it looks like the post views are active and the views are counted -> https://prnt.sc/Bh_Zdkj1fd7Z the count is increasing -> https://prnt.sc/Ez68JNdTWAUa

In the homepage I see a grid with a title called Popular -> https://prnt.sc/a4dt_fcgVUgp Is this grid set to display popular posts?

I also see a news ticker in the homepage, which I believe is set to display popular posts from the last 48 hours, but doesn’t display any posts -> https://prnt.sc/maKTXoDVs7SV

Maybe it would be best if I can check directly on the website. I suggest to send an email at contact@tagdiv.com and provide admin access (user and pass) for the website, I will then check as soon as possible.

Thank you!

Hi,

I checked the key from your screenshot and on our side it seems to be in order. It is assigned to two websites. That kind of problem could be caused by something else, not the key itself.

I will investigate the issue. I suggest to send us an email at contact@tagdiv.com and provide admin login (user and pass) for the website, then I can check the issue directly on the website. Please also include a link to this topic in the email. Let me know.

Thank you!

I will try to explain more.

There are 2 cases when updating the theme manually:

1. After updating the theme, please ask the siteground tech to check in the theme plugins panel and press the update buttons for the plugins -> https://prnt.sc/qVmiCyNjxXgQ

2. Or, download the full theme package from your themeforest account and the theme plugins will be inside the plugins folder:
-> https://prnt.sc/EOCgMuicSEjt
-> https://prnt.sc/OUAeomuMirjI
-> https://prnt.sc/rjXATJ2Xl2ii
Please ask the siteground tech to install those.

I also provided update guides above, which explain these exact steps in detail. There isn’t much else that I could add unfortunately.

If there are still problems, please let me know what exactly the siteground tech is doing, how are they updating the theme, and why they can’t update the theme plugins using the methods described above.

Thank you!

Hi,

To clarify, the system is automatic, it detects the websites where the key is used but it doesn’t “know” which one is not used anymore. The key must be manually reassigned to the new staging. You can simply ask us to do it.

I see that besides the main website you have 10 staging websites and a localhost install. Out of the 10 staging websites only two of them still work, staging 13 and staging 14. I assume you are currently using staging 14, so I removed the others and assigned they to that one.

Updating the theme is a very simple process. There is an automatic update method which requires a few clicks to update everything -> https://prnt.sc/n9nttzqjdv0N And there are the manual methods as well.

All the theme plugins are provided in the full theme package, meaning this option when you check in your themeforest account -> https://prnt.sc/47jptx7y-tEo That package is the same for everyone. After extracting it the plugins can clearly be found in a folder called plugins -> https://prnt.sc/F68dem0h66Rb

Even without the theme package from themeforest, the plugins can simply be installed from the theme plugins panel -> https://prnt.sc/C3L-mK8stOvR

So unless there are actual issues during or after updating, a theme update can be performed in a few minutes. I’m not sure why it requires a developer to do it, maybe that’s necessary if there are customizations in the child theme, which is fine. But there are also some guides on how to do it:
https://tagdiv.com/update-newspaper-theme/
https://tagdiv.com/how-to-install-plugins-and-update-plugins/
It looks to me that something that normally takes a few minutes to research and perform, is unnecessarily made complicated.

In case I am misunderstanding something, or if you have more questions, let me know.

Thank you!

Hi,

You could just use a popup, instead of a menu that was designed to be used on mobile devices.

For example we use popups on many of our more recent demos, the popups can contain anything and they can open from any side of the page.

Like in this demo -> https://demo.tagdiv.com/newspaper_liberty_case_pro/ That hamburger menu from the header is a popup. The popup is set to open a page from the website, which can be built with the composer and can contain basically anything.

There are many other popup examples if you want me to provide them. My suggestion is to consider using a popup, it’s not difficult to set up -> https://forum.tagdiv.com/modal-popup/ and in my opinion it’s easier than limiting the mobile menu width and making sure it looks good across all devices.

Let me know if I can help with it.

Thank you!

Hi,

@thejerseytour

Changing the logo should be a matter of minutes. Please let me know what kind of issues you are facing when changing the logo.

Some of the theme demos use image logos, some text logos, some SVG logos, or combinations of these. These default logos can be removed and replaced. If you installed a theme demo please mention which one it is, and I will check what kind of logo it uses. Or provide a link to your website, so I can see what kind of header you are using on it and provide instructions for changing the logo.

Let me know and I will help as much as I can.

Thank you!

Hi,

Sometimes there can be issues with the sorting by popularity, like not counting views properly, or not resetting properly after the duration ends.

If you want something that provides more visibility and variety, my suggestion is to use the random 7 days sorting -> https://prnt.sc/K3NxLd5WjtDl This way more fresh posts get displayed in the block, as opposed to maybe displaying the same posts for a longer time regardless of publish date. I suggest considering it.

Thank you!

Hi,

Unfortunately there isn’t much we can do about that. Maybe its’ something temporary on their side. Did you test with the Facebook debugger?

As long as the required OG meta tags are loaded on the website, and I see you are loading them with Yoast -> https://prnt.sc/Wl-VvjlYnklE the sharing should work.

And normally if it works in the Facebook debugger -> https://developers.facebook.com/tools/debug it works with most other socials. I tested a few posts and it seems to work -> https://prnt.sc/u9l4JNqqPQQt

Besides the OG meta tags there are some recommendations for the featured image size, but these aren’t exactly requirements -> https://developers.facebook.com/docs/sharing/webmasters/images/ It does say something important here -> https://prnt.sc/aFNQHT-1psvp

I suggest testing the post with the debugger, and then sharing it.

Thank you!

Hi,

That should be possible, it’s usually a matter of margin and padding. I see that now you are displaying the views from a plugin, in this location -> https://prnt.sc/1MqbdEdJmwSf which is fine if that’s what you want. But if you still wish to display the theme view count in that location next to the publish date and author name, I will help align them.

Thank you!

Hi,

That’s possible.

The “tdcpt_app_listing” is the name of the post type the demo uses. If you edit it in the ACF plugin -> https://prnt.sc/ryndg5HxDPtr there is an option to set a custom permalink, for example -> https://prnt.sc/3DODXkqxVQS2

Then there are three taxonomies for the post type, “tdtax_app_category”, “tdtax_app_location”, “tdtax_app_tag”.

To change these as well, edit each in the ACF plugin -> https://prnt.sc/R3xYanWHtdKz and set a custom permalink -> https://prnt.sc/YgzZc1d_yp4J Do the same for the other two.

After customizing them all, in case there are 404 errors when you visit a listing or a taxonomy page, press the save permalinks button and check again -> https://prnt.sc/8DjdK9BVBwOI and they should work fine.

Please try it.

The alternative to doing this, is to create your own post type and taxonomies, with the names you want. This is a bit more complicated as it will require a few more adjustments to rest of the demo, but it is an option.

Thank you!

Hi,

The website you mentioned doesn’t seem to be loading for me at this time. Maybe you are referring to the other website.

I see a More menu item, it seems to be an actual category https://factcheckedexplanations.com/category/more/

A “More” menu item isn’t normally meant to lead anywhere, it’s used as a placeholder menu item when there isn’t enough space to display all the menu items in a row. The option can be activated in the composer when clicking on the header menu element -> https://prnt.sc/RZ2Q0faxm6gM

On mobile however using the header menu from desktop isn’t usually the best choice. There are these other menu elements that may be better -> https://prnt.sc/9ya8FoPcEuw9 Or even a popup can be used as the menu.

Let me know if you have any questions.

Thank you!

I see it. It seems to be a border bottom set on the top row, the one containing the logo. Do you want to remove it from there?

If so, then in the composer please click on the row containing the logo and check in the CSS tab -> https://prnt.sc/KLf68zcFmWMx If there is a 1 set there in the border bottom box, remove it and the border should be gone.

Thank you!

Hi,

Unfortunately I don’t quite understand what you mean. I believe I checked both your websites before and they seemed to be functioning correctly.

Please mention more details. What layout are you installing exactly? Were there always such issues?

If there are server errors when using the theme on this website https://westfrieslandpraat.nl/ then I will have to investigate them. In order to do that I will need access to the website and to cPanel or a similar server manager, even FTP would be something so I can check the error logs. Please send access to the website by email at contact@tagdiv.com and I will check and try to find the cause of the problem.

Thank you!

Hi,

That’s a simple block, not a slider. Blocks don’t have true sliding capabilities unfortunately, they only have pagination options -> https://prnt.sc/wuu8LszLGnBe

If you need an actual slider, you could use the slide element -> https://prnt.sc/evpx-6PZVZhh

Or try the revolution slider included with the theme -> https://forum.tagdiv.com/import-revolution-sliders-on-demos-prebuilt-websites/

Thank you!

Hi,

Indeed, it looks like the social was added in the theme panel, but the icon for it wasn’t added. It should have been included in the Newsmag icon font.

I could modify it and add the icon in the font file. I modified it and I uploaded it here https://cdn.tagdiv.com/wp-content/uploads/2026/06/newsmag.zip That file can be downloaded from there, and then it must be uploaded in this folder in the theme -> https://prnt.sc/-Mwc1wnWqVb7
So here wp-content\themes\Newsmag\images\icons
The file that is already there has to be replaced.

The last step is to add this CSS code in the theme Live CSS or in the theme panel custom code:

.td-icon-mastodon:before {
    content: "\e93b";
}

So here -> https://prnt.sc/hslEwixh94fl

The result should be that the Mastodon icon is displayed. You could give it a try. Or if you want I can do it, I will need access to the website and to cPanel or FTP, these can be sent by email at contact@tagdiv.com

I’m very sorry for this inconvenience.

Thank you!

No problem, I can do it. I reset both keys now. Please use them again when you want.

Thank you!

Hi,

From what I see the header template is not set anymore, so the theme uses a simple backup header. Normally the cloud templates should still be set after updating the theme.

Please update again. After updating check in the cloud library dashboard to see if the header and the rest of the cloud templates are still set -> https://prnt.sc/mROMJdzK6-_H

Let me know if that’s the case or if the templates are actually set and it still displays like that.

Thank you!

I removed the localhost.

But this website is using the theme -> https://telugufirst.com/ I can remove websites that are no longer using the key and the theme.

If you don’t want to use the theme on this website anymore, please reset it -> https://prnt.sc/znwG8H3tyX0f and delete it from the website. Then please let me know so I can check again and I will be able to remove this website as well.

Thank you!

Hi,

I can’t confirm it, this is not a known issue. Using Gutenberg works correctly on our side, and I don’t recall seeing similar reports from our users. Does it work correctly if you try using a different theme as a test?

In case it’s happening only when Newspaper is active, then it’s very strange. I will take a look at it, you can send us an email at contact@tagdiv.com and provide a link to the website and admin login, I will start investigating as soon as possible.

Thank you!

Hi,

By default the same content is displayed on both desktop and mobile, so you don’t have to do anything special.

But if you perhaps activated the mobile theme plugin -> https://forum.tagdiv.com/mobile-theme-introduction/ then you will indeed have to create two versions for each page -> https://prnt.sc/YZ6MN2bjE3Sg

The mobile theme plugin is optional, so you could just deactivate it -> https://prnt.sc/8nkE3gmeWA3T

Or is the problem different perhaps? In case the problem is different, I’ll take a look at it. You can send us an email at contact@tagdiv.com and provide a link to the website and admin login (user and pass) and an example of the issue.

Thank you!

Sorry to hear that.

But after some practice it won’t be difficult anymore.

I explained about the mobile theme plugin in the other topic. It’s an optional plugin that you can deactivate.

The theme is built around the composer builder, so mostly everything that you want to customize is done with the composer. So for example if you want to customize the category template, you can use the composer -> https://prnt.sc/ZHgimchHOI0C Same for the post template, tag template, etc.

I can help, let me know what you want to do and I will provide instructions. It won’t take much time to learn how to use the theme.

Let me know.

Thank you!

Hi,

@olarevista

That is the mobile theme -> https://prnt.sc/_IsOgGtqqsrd

The mobile theme is an optional plugin that we provide, more about it here -> https://forum.tagdiv.com/mobile-theme-introduction/

If you don’t want to use the mobile theme, please deactivate it -> https://prnt.sc/HA6sR-UP9iXu

Or if you want to use it, the options for customizing it are all in the theme panel -> https://forum.tagdiv.com/the-mobile-theme/

If you have any questions about the mobile theme, let me know.

I see you purchased the theme a few days ago. It takes some time to fully learn how to use the theme and the composer. It is the same for most other premium themes and page builders. We’re here to help however, so if you have any questions let me know and I’ll gladly help. You can create new topics here on the forum, or if you prefer discussing by email you can send us an email at contact@tagdiv.com Either way is fine.

Thank you!

Hi,

It can’t be recovered unfortunately. A page that is sent to trash and then also permanently deleted from there -> https://prnt.sc/bjAStMi48562 is completely gone.

Same if it’s done from the cloud library from here -> https://prnt.sc/0OBLKLrfheIf and then here -> https://prnt.sc/4kDqUfJkxcXh

Without a backup I see no way to recover the page.

If the homepage was based on a homepage template from the cloud library, it will have to be imported and customized again. It will take some work but there’s no other way.

If I can help with something please let me know.

Thank you!