Hello !

Please make sure that your AMP settings are set as you can see here: https://prnt.sc/wncaif

Thank you !

Hello !

I have inspected your website and everything seems to be in order now with it.

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Hello !

In order to change the header logo please follow our video guide here: https://www.youtube.com/watch?v=HXQQygkCCJo&t=1s

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Hello !

That may be achieved using css. Send us a link to your website and we will take a look.

Thank you !

Hello !

I have tested this feature on our side and it seems to be working on our side.

We need to take a look and see what can be done there to see if a fix can be done.

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Please note that at the moment the Support team is not 24/7 available. We answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2

Thank you !

Hello !

We need to take a look and see what can be done there to see if a fix can be done.

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Please note that at the moment the Support team is not 24/7 available. We answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2

Thank you !

Hello !

Please make sure that you are uploading the image the full size as you can see here: https://www.screencast.com/t/Oxue274e

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Hello !

Unfortunately we have not tested any plugin in this matter. You will have to look for one that fits your needs and works.

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Hello !

Please note that Custom Post types do not work at the moment with cloud library templates. Our developers are working on implementing this feature but it will take some time until this will be finished.

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Hello !

Please note that the options presented above by my colleagues are custom work. Unfortunately in the meantime some files have changed their position andwe’re not sure that this still works as it should.

Please note that custom work is not covered by the support team.

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Hello !

I have tested your website and everything seems in order. The responsive version is actually working. Can you try this from another device and let us know ?

Also make sure to clear your cache.

Thank you !

Hello !

Unfortunately for WordPress gallery you will have to contact wordpress. From a quick google search I’ve found this article that might be helpful: https://stackoverflow.com/questions/26655339/remove-lightboxes-from-wordpress-site

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Hello !

We need to take a look and see what can be done there to see if a fix can be done.

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Please note that at the moment the Support team is not 24/7 available. We answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2

Thank you !

Hello !

This seems to be fixed. Please try on your end and let us know if you see the same. If this does not work from the start remove and reinstall tagDiv Composer plugin and try again.

Thank you !

Hello !

Our developers are still working on making the CPT tagDiv Composer compatible so you will be able to fully edit it using composer.

As for your fix, please try this css code: .td-post-date{
display:none;
}

The code must be inserted here: https://www.screencast.com/t/J1Nxw5s5

Let us know the result !

Thank you !

Hello !

Indeed unfortunately your e-mail was in our SPAM box. I have just brought it up to my colleagues attention and they will reply as fast as they can.

Thank you !

Hello !

I am sorry for the misunderstanding.

I am not sure what the issue is about then. Can you be a bit more explicit please ?

Thank you !

Hello !

We need to take a look and see what can be done there to see if a fix can be done.

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Please note that at the moment the Support team is not 24/7 available. We answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2

Thank you !

Hello !

As you can see here on the waterfall: https://gtmetrix.com/reports/theenvoyweb.com/E1FLvSqW/ You need to optimize your images and also set up your litespeed plugin better.

Thank you !

Hello !

If you are using the mobile theme plugin you are able to create another menu specially for the mobile viewport as you can see here: https://www.screencast.com/t/FmU7mtjhI

Thank you !

Hello !

That is because the one from the demo is being added using tagDiv Composer as you can see here:https://www.youtube.com/watch?v=fa7GenCHcBU&t=2s

Thank you !

Hello !

Is an arbitrary value because depending on how much the theme will be used ( templates, blocks, features, etc) it will expand.

Thank you !

Hello !

The page speed of your website depends on how well your site is optimized, if you follow the steps which are presented in this tutorial here -> https://tagdiv.com/how-to-increase-page-loading-speed/ you’ll be able to increase the speed of your website.
Also you can check this similar topic for more solutions: -> https://forum.tagdiv.com/topic/optimize-script-to-improve-site-speed/ -> https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/
– https://forum.tagdiv.com/topic/a-few-tips-for-newspaper-x-speed-high-cpu-usage-issues/
– https://tagdiv.com/how-to-increase-page-loading-speed/
Please note that page speed is not covered by the support team: https://forum.tagdiv.com/newspaper-theme-support/
For page speed and other services you can contact our custom work team here: https://tagdiv.com/premium-customization-services/

Hope this will help you!

Thank you !

Hello !

It looks like your images are not working on desktop too.

Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.

Let us know the results.

Thank you !

Hello !

No, please make sure that you clear your cache. Please follow our guide and make sure that WP Super Cache will be installed properly: https://forum.tagdiv.com/cache-plugin-install-and-configure/

Let us know the result.

Thank you !