Hello !

@mariyan, Are you using the latest version of Newspaper theme ?

@pyro2212, can you provide a link to your website in order to inspect and see what can be done ?

The upcoming Newspaper Theme update should fix this issues.

Thank you !

Hello !

Can you provide a link to your website so we can take a look ?

Thank you !

Hello !

Depending on you Theme Version you can try the CTRL + Z option which you can revert up to 3 changes behind.

Unfortunately more than this only a backup restore could be the solution.

Thank you !

Hello !

Once you have the Mobile Theme please make sure that you follow our guide as you can see here: https://forum.tagdiv.com/tagdiv-amp-plugin-tutorial/

Also please make sure that your cache is clear.

Thank you !

Hello !

That can be done on any page by using this settings: https://www.screencast.com/t/J2jPZtOx

I hope this was helpful !

Thank you !

Hello !

Please make sure to clear your cache, I have investigated your website based on your images and now as you can see here: https://www.screencast.com/t/yLonsncOzobl ; https://www.screencast.com/t/FVohJ2H4cGhN

Always please make sure that you clear your cache and also to test your website in Incognito mode.

I hope this helped.

Thank you !

Hello !

Please let us know what exactly are the issues that you are facing. Firstly please make sure that all the requirements are fully accomplished: https://forum.tagdiv.com/requirements-for-newspaper/ And also make sure that your cache is cleared.

Thank you !

Hello !

Unfortunately this option is not available in Newspaper Theme.

You can however make sure to optimize your fonts. Please make sure that you are not using too many fonts, or too many abreviations ( font weights, etc )

Thank you !

Hi Kathrin,

I totally understand you. The solution for this is an ongoing process and our developers are working hard to find it. Unfortunately, as this is not an easy task, it takes more time than we’ve expected. We cannot say for sure if there is indeed an option to ask for a refund on the extended support. As far as we know, you can only ask for a refund for the theme. If you will find a way and ask for a refund solely for the extended support, we will approve it. We never decline a refund.

We are really sorry for any inconvenience you might encounter !

Thank you so much for your understanding!

Hello !

Please try this CSS code for this: .td-search-icon i{
margin-right:290px;
}

The code must be inserted in here: https://www.screencast.com/t/kGiNXZHB

Let us know the result !

Thank you !

Hello !

Can you provide a link to see how your cards are showing up right now ?

Thank you !

Hello !

Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/

Also I see that you are using a caching plugin. Please make sure that you have optimized it as it should because it looks like it is pretty clogged at the moment.

Let us know the result !

Thank you !

Hello !

Indeed at the moment the Social Counter for Instagram is under revision by our development team. At the moment the only solution is to use the fixed counter option as you can see here: https://www.youtube.com/watch?v=fa7GenCHcBU&t=70s

Thank you for your understanding !

Hello !

Unfortunately if you are using Cloud library templates for your Categories, adjusting this is unfortunately not possible. If you are using standard ones you won’t be needing a CPT since Newspaper Theme uses standard WordPress category template.

I hope this was helpful !

Hello !

Unfortunately removing this part of code is not possible at the moment. The code is located in the Cloud librarys main minified file which is not accessible to the public.

Thank you for your understanding !

Hello !

This is how your website looks on the mobile devices at the moment: https://www.screencast.com/t/201MV5yW

If you want to use the Mobile theme plugin here is a quick guide on how to do it: https://forum.tagdiv.com/the-mobile-theme/

Thank you !

Hello !

Can you provide a link to your website and show us on what block you see this happening ?

Thank you !

Hello !

I am not sure I fully understand what you are looking to achieve, can you provide an example ?

If this needs to be shown inside a post than this cannot be done using tagDiv Composer. With Composer you can only edit post template, not post Content.

Thank you !

Hello !

Unfortunately this option is not available in Newspaper Theme at the moment.

We are sorry for the inconvenience !

Hello !

Please note that after speaking to our developers we have came to the conclusion that this is not a bug. Some of the media will remain save in the library so it can be served as fast as possible hen opening up your website.

You can remove that manually. This should be an issue only if you have duplicates or a very high number of images that may not be reflected in your Instagram account.

Thank you !

Hello !

Can you send us some pictures of the issue and what settings you have set so we can come up with a solution ?

Thank you !

Hello !

We are here to help as much as we can.

If if helps you can turn down the playback speed on our video guides as you can see here: https://www.screencast.com/t/bX3BRpCf This should make it easier to follow.

From what I can see in order to arrange the ads to your pleasure you will need to use the Adboxes on your post template.

I hope this was helpful !

Thank you !

Hello !

Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.

Let us know the results.

Thank you !

Hello !

Can you send us a screenshot of where you implement your ads so we can see how can we fix this ?

Thank you !

Hello !

I am sorry but I’m not sure I understand what exactly is not working. As you can see here this is how our demo looks on mobile devices: https://www.screencast.com/t/UByXQuM7ZZSZ and this is how your website looks on https://www.screencast.com/t/mrNS3R0n

Am I missing something ? Please let me know !

Thank you !