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Hello @graphicspool!
First of all, deactivate ALL plugins except tagDiv ones. If you are using a cache plugin, deactivate it and see if the problem goes away.
Check some other possible factors which can interfere in our theme: https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/
Let me know the results!
Thank you!
Hello,
The settings are not saved, so this means something blocks the request to save the settings.
Please open the console and try to save something.
I think will you have an 403 or 404 error, so please check this topic -> https://forum.tagdiv.com/topic/newspaper-theme-panel-settings-are-not-being-saved/ and try the suggestions. Also, please check the cache, clear/purge all cache.
Thank you!
Same issue for me! have seen the same code (as @walshcreative reported above) appeared in custom JavaScript, and even after deleting and clean cache my site still cannot work
Hello,
1 – You need to go below. The problem is in here: https://imgur.com/qX5dMee (it’s showing only one post per row) – https://imgur.com/undefined (it’s showing correctly)
As I said above:
1 – “Tabbed Content” with a flexbox block 5 does not display the row columns correctly when the “Style 1 – Tabs on top” is used. This is the page result with the tab content shortcode (not formated correctly) – https://gamingnovato.com/popular/. This is the page used inside the tab – https://gamingnovato.com/popular-gaming/ (well formated)
Thanks in advance for all the responses.
regarding number 2, I’ve cleaned cache a couple of times and nothing happends :/
Clearing the caches won’t help. We can clearly see on our server logs that it is repeatedly added to the site. The issue is not because it is cached.
I deleted it on Monday when someone here talks about this code in your theme custom JavaScript and clean all the caches. The problem was solved.
Yesterday, I looked more than 10 times firing the day until its appears again in my last view at 11:40 pm. I look into the log and saw a strange behaviour in the ip I said calling to admin ajax two times after asking for home page and then this ip leave.
Its someone who called to and action related to the theme like our partner shows above. So it seems to be a vulnerability of the composer.
I have version 11.5.1 so maybe I have to update and see of coming back… I will let you know and if the problem persists we will talk again about you to look into our panel.
Hello,
1. Maybe I will be wrong, but for me looks the same https://i.imgur.com/CQp8t62.png
2. If you made changes, and those are not displayed, then you have an object cache, you need to purge the cache a few times.
3. Yes, seems something it is not right there.
I will add the suggestions to our list.
Thank you!
Hi loslunes,
Does that code appear every few hours? If so, maybe someone or something set it there, or maybe you have an object cache. if you have a full backup for the site, and you want us to investigate this problem, for this please contact us by email at contact@tagdiv.com and check our cPanel and wp-admin access.
Thank you!
I see. From what you say, this is happening to do to the cache plugin. The cache plugin you have has mobile cache support? If yes, please be sure that is enabled.
Thank you!
Hi,
You can check if is a plugin conflict by checking only with the theme plugins enabled. But since you say when you are logged was working correctly, then it can also be a cache or object cache.
Thank you!
http://www.thesteepletimes.com
turned off plugins, cleared every cache there is and it is the same: I,e, its Ok in safari, but chrome is not showing the latest posts on the homepage “feed” at the top of that page, also new comments are not showing up.
just look at the homepage in chrome and then in Firefox. in chrome it will show old posts only.
Hi,
The amp version is only used for the mobile version to deliver the website from the google cache. Once deactivated, the user will access the website directly.
Now some effects, there are users who claim that the amp helps them index and rerank on Google, but at the same time, there are also users who have dynamic content on the website and claim that for them the amp is not relevant and has no effect on the site.
Thank you!
Hello,
Usually, this happens with cache plugins. If the cache plugin does not have mobile support then the mobile theme version can be delivered instead.
The solution would be to use the recommended WP Super Cache plugin instead and activate these settings (especially the mobile device support): https://forum.tagdiv.com/cache-plugin-install-and-configure/
Also, please make sure you have enabled the mobile cache if the plugin has this option
I hope this helps.
Thank you!
Hi,
For Edit Content, please check the console, maybe you have 403 or 404 error -> https://forum.tagdiv.com/topic/column-text-edit-content-doesnt-show-or-save/
There are many optimization guides provided by our users here in the forum, some made by us; you could check some of them
– https://forum.tagdiv.com/cache-plugin-install-and-configure/
– https://forum.tagdiv.com/how-to-make-the-site-faster/
– https://forum.tagdiv.com/topic/high-number-of-ajax-request/
– https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/
– https://forum.tagdiv.com/topic/score-100100-pagespeed-with-newspaper-wordpress-theme/
– https://www.andraware.com/wp-rocket-for-newspaper-theme/
– https://spraythemes.com/newspaper-theme/how-to-speed-up-the-newspaper-wordpress-theme-using-wp-rocket/
– https://forum.tagdiv.com/topic/newspaper-theme-speedify-your-website/
– https://forum.tagdiv.com/topic/tutorial-chriss-custom-optimizations-for-functions-php-etc/
– https://forum.tagdiv.com/cloudflare-cdn/
– https://forum.tagdiv.com/topic/theme-causing-high-cpu-usage-2/
– https://forum.tagdiv.com/topic/sql-querys-high-cpu/
– https://forum.tagdiv.com/topic/newspaper-theme-slow-to-respond/
– https://premium.wpmudev.org/blog/optimizing-your-wordpress-database-a-complete-guide/
– https://underconstructionpage.com/optimize-wordpress-database/
– https://crunchify.com/better-optimize-wordpress-database-all-in-one-guide/
Maybe your hosting provider can provide some advice as well.
Thank you!
Hello,
Check if there is an object cache applied on the backend. Here is a guide that will help you with this: https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/ after the object cache file is removed the theme will remain activated. If the issue is till there, then we need your cpanel url and credentials too.
Thank you!
I solved it deleting the code and cleaning caches (until doing this second part the redirection to the ads was still happening). I have newspapper in version 11.5.1, I haven´t updated since then (I wait a little to see problems with new version but this time I forgot to update cause I was busy). Which version do you have? (maybe we have old versions or its happening with the new one too)
Hello @teknikhype!
Make a test and deactivate ALL plugins except tagDiv ones. If you are using a cache plugin, deactivate it and see if the problem goes away.
If the problem is still there, then we need to investigate why it is not working for you.
Contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you
Thank you!
Hello @simoale18!
Make a test and deactivate ALL plugins except tagDiv ones. If you are using a cache plugin, deactivate it and see if the problem goes away.
Thank you!
Hello Ismail!
Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, and see if the problem goes away. Please execute these steps:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. install TagDiv Composer
4. activate TagDiv Composer
We have also a guide with some tips why our Composer is not working properly, please check: https://forum.tagdiv.com/tagdiv-composer-not-working/
Check some other possible factors which can interfere in our theme: https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/
Let me know the results!
Thank you!
This is going to sound crazy, but that’s what I am experiencing.
My Desktop antimalware is reporting JS/Kryptik.co when I load my site. I ran Cpanel’s Imunify and sure enough, it identified the infected files. I cleaned them. I still have that trojan reported by my Desktop antimalware.
I figured it could be hiding in one of the plugins. I disabled them all. The trojan was gone. Then I started enabling them one by one. It showed up when I enabled tagDiv Composer.
Neither Wordfence nor Imunify could find any infected files. Yet the trojan was still reported by my Desktop antimalware. I then removed all the tagDiv Newspaper theme plugins entirely and proceeded to re-install them. I checked in File Manager that they were really gone from the server before re-installing. They were re-installed and what do you know, the virus came back.
I figured this can’t be. We cannot have a trojan in the files that come from the theme provider’s source directly. So I figured this bastard hid somewhere inside WordPress core files. If none of the host’s antivirus solutions nor Wordfence can find it, then I am stuck.
I decided to just WIPE the whole site. I made a backup of the Uploads directory and a DB dump. I wiped the site clean. Clean.
I reinstalled WordPress. No trojan was loading.
I then imported the DB. Fine.
I then installed Newspaper by uploading a fresh new installable ZIP from Themeforrest via Add New Theme.
I enable the theme’s plugins.
And what do you know? The virus is back.
I then proceeded to test with a default 2022 Theme by WordPress. I activated that and deactivated the Newspaper. Poof, the virus was gone. I activate Newspaper back, and boom, the virus came back. On a fresh install of everything it only pops up when the Newspaper theme is active.
I even wiped the cache on my browser. It didn’t do the trick. I tried in both Chrome and Firefox. The trojan is still loading.
But if I change the freshly installed theme with a WP default theme it’s gone.
What the heck? Anyone?
Hello @BenFrench !
Our plugins are not set up to deactivate themselves. Make a test and deactivate ALL plugins except tagDiv ones. If you are using a cache plugin, deactivate it and see if the problem goes away.
Thank you!
Hello @kelvin!
Make a test and deactivate ALL plugins except tagDiv ones. If you are using a cache plugin, deactivate it and see if the problem goes away.
If the problem is still there, then we need to investigate why it is not working for you.
Contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Thank you!
Hello,
Seems you have the mobile theme and AMP are still activated on the website. Please deactivate those plugins and purge the cache a few times.
Usually, this problem is caused by the cache plugin, which doesn’t have the option for the mobile version -> https://forum.tagdiv.com/cache-plugin-install-and-configure/
Please disable the redirect from the mobile version to amp -> https://i.imgur.com/7Z7V82x.png using that option your visitors will never see the responsive version, only the amp version.
The AMP works better only with the Mobile Theme plugin. From my point of view, if you don’t use the Mobile Theme plugin, then there is no reason or benefit to AMP. Please read all about AMP here: https://forum.tagdiv.com/tagdiv-amp-plugin-tutorial/
It comes with its own templates/design for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout. Documentation here:
– https://forum.tagdiv.com/the-mobile-theme/
– https://forum.tagdiv.com/mobile-theme-introduction/
Please read all about AMP here: https://forum.tagdiv.com/tagdiv-amp-plugin-tutorial/
Note that you can not customize AMP so much, because it comes with its own design.
There are some settings in the Theme panel -> Mobile Theme and Dashboard -> AMP only.
You can not add a shortcode as in the TagDiv Composer. Please note that you can’t customize the AMP pages with the TagDiv Composer.
Make sure the redirect mobile visitors to amp option is disabled.
Please check this topic where I explained each mobile version -> https://forum.tagdiv.com/topic/mobile-version-not-working-properly-2/
Thank you!
Hello,
Check the theme requirements here: https://forum.tagdiv.com/requirements-for-newspaper/
Make a test and deactivate ALL plugins except tagDiv ones. If you are using a cache plugin, deactivate it and see if the problem goes away. Check out some known possible factors which can interfere with our theme: https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/
Thank you!
Below is the error I get when I navigate to Settings-WP Super Cache:
Error: Configuration file /home/admin/domains/college2university.com/public_html/wp-content/wp-cache-config.php is missing. Please reload the page.
Warning! Could not update /home/admin/domains/college2university.com/public_html/wp-config.php! WPCACHEHOME must be set in config file.
Warning! /home/admin/domains/college2university.com/public_html/wp-content/advanced-cache.php cannot be updated.
Make /home/admin/domains/college2university.com/public_html/wp-content writable using the chmod command through your ftp or server software. (chmod 777 /home/admin/domains/college2university.com/public_html/wp-content) and refresh this page. This is only a temporary measure and you’ll have to make it read only afterwards again. (Change 777 to 755 in the previous command)
Refresh this page to update /home/admin/domains/college2university.com/public_html/wp-content/advanced-cache.php
If that doesn’t work, make sure the file /home/admin/domains/college2university.com/public_html/wp-content/advanced-cache.php doesn’t exist:
