- NewspaperHow to use the Flex Blocks cache option
- NewspaperCache plugin – install and configure
- NewspaperWP Rocket and Newspaper Theme: Optimization Guide
- NewspaperFlex Block Settings Guide
- NewspaperGeneral Options that May Interfere with the Newspaper Theme
- NewspaperThe Newspaper Mobile Theme: Introduction
- NewspaperAutoptimize Plugin – install and configuration
- NewspaperHow to update a plugin
- NewspaperCloudflare (CDN)
- NewspaperFacebook Share
- NewsmagRequirements for Newsmag
- NewsmagHow to update the theme
- NewsmagtagDiv Social Counter tutorial
- NewsmagTop bar templates
- NewsmagAjax view count
- TutorialsWhat is Ajax preloading?
- NewspaperVideo Playlist
- Newspaper7 Days Post Sorting
- NewspaperAjax View Count
- NewspaperTop bar templates
Hello!
Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
That option is possible when using Cloud Library post templates: https://www.youtube.com/watch?v=I1R3j1QYod0 And you can activate or deactivate the infintie scroll from here: https://tagdiv.com/infinite-loading-for-single-posts/
TagDiv Composer cannot be used on mobile theme.
Thank you !
Hello!
This is how your website looks at the moment to all the users: https://www.screencast.com/t/E5fDVf3bdfgb
Please make sure to clear your cache.
Thank you!
Hello,
Please do these steps
1. disable tagDiv Composer
2. delete tagDiv Composer
3. clear cache (if cache plugin exists)
4. re-install tagDiv Composer from Newspaper plugins => https://www.screencast.com/t/WLy01lbc
5. activate tagDiv Composer
6. clear cache (if cache plugin exists)
Let me know the results!
Thank you!
Hello,
We recommend using the WP Super Cache plugin: https://forum.tagdiv.com/cache-plugin-install-and-configure/
Also, please ask your host if it has a cache plugin installed.
Let me know the results!
Thank you!
Hello,
If you have installed the last theme version10.4, please do these steps.
1. disable all tagDiv plugins
2. uninstall all tagDiv plugins
3. clear cache (if cache plugin exists)
4. re-install all tagDiv plugins again from Newspaper plugins => https://www.screencast.com/t/WLy01lbc
5. activate all tagDiv plugins
6. clear cache (if cache plugin exists)
Please let me know the results.
Thank you!
Hello,
Have you checked for admin-ajax error? Please verify the console when you try to save the changes for the template/page, usually, it displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module that blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Also, make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Also, please send the link to your website to investigate it.
Let me know the results!
Thank you!
Hello!
Our element ” Single Post Comments ” has the default style looking like this: https://www.screencast.com/t/NWu6dn9F
Please start looking for a plugin conflict, deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you!
Hello!
Please check our guide to know how to shift from WPBakery to Composer: https://forum.tagdiv.com/visual-composer-tagdiv-composer-transition/
Do not forget to uninstall WPBakery because it has a conflict with Composer.
Try to do these steps also:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)
Let me know about your results!
Thank you!
Hello!
I have investigated your website and everything seems to be working fine in matter of ads: https://www.screencast.com/t/2YEmuisftN3b
Please make sure to clear your cache and also inspect your website in incognito mode.
Thank you!
Hello,
Please do a test using only tagDiv plugins, clear all cache.
Also, how do you add emojis in posts?
Thank you!
Hi, I’m still intermittently having this logo display problem on mobile responsive (on my main page only). Any “delete cache” plugin that you would recommend me to use? Thanks.
Website: https://visualfinance.co/
Hi,
Some of my categories are not showing the content as they suppose to do. For example, the category page: “https://www.lifeinbelfast.es/category/tramites/” properly renders the styles and content, but the category page: “https://www.lifeinbelfast.es/category/ciudades/” doesn´t render the header styles and doesn’t load any posts.
The majority of the category pages have this problem and I was not able to determine why. I checked on the theme panel and they inherit the same templates and looking at them in tagdiv composer they also have the same blocks, etc.
Also, my 404 pages behave the same, the template: “https://www.lifeinbelfast.es/tdb_templates/404-template-default-pro/” works ok, but if I write a non existing page e.g. “https://www.lifeinbelfast.es/sdfhsdhds” it shows the same problem I deescribed.
I also cleared the cache, disable the plugins, etc. but the problem persists.
The rest of the blog posts, pages, HomePage, etc. work fine. Please, can you have a look at this?
Thanks,
Gonzalo
I tried following the WP Super Cache plugin but got this notice:
“Error: Configuration file /home/speakef0/public_html/wp-content/wp-cache-config.php is missing. Please reload the page.
Warning! You may not be allowed to use this plugin on your site.
The file /home/speakef0/public_html/wp-content/advanced-cache.php was created by another plugin or by your system administrator. Please examine the file carefully by FTP or SSH and consult your hosting documentation.
If it was created by another caching plugin please uninstall that plugin first before activating WP Super Cache. If the file is not removed by that action you should delete the file manually.
If you need support for this problem contact your hosting provider.”
Best,
Ari
Hello,
If you have installed the last theme version10.4, please do these steps.
1. disable all tagDiv plugins
2. uninstall all tagDiv plugins
3. clear cache (if cache plugin exists)
4. re-install all tagDiv plugins again from Newspaper plugins => https://www.screencast.com/t/WLy01lbc
5. activate all tagDiv plugins
6. clear cache (if cache plugin exists)
Please let me know the results.
Thank you!
Hello,
Seems you have the Mobile theme plugin activate, when you install and activate the Mobile Theme plugin, your pages will be overwritten by the plugin (the mobile theme comes with its own templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout, the page content is made without builders in mobile editor => https://www.screencast.com/t/xbgZG8kH also, the options that are provided to edit the mobile theme version are limited (this keeps the things simple)).
Usually, the problem is from a cache plugin, because you are using the mobile theme plugin, the mobile layout will have a different design and most of the cache plugins do not recognize this and provide the mobile version for desktop (or vice versa). We recommend using WP Super Cache plugin with the settings from our guide -> https://forum.tagdiv.com/cache-plugin-install-and-configure/
Also, please do a test using only tagDiv plugins, clear all cache and see if the problem persists.
Thank you!
Hello,
Usually, the problem is from a cache plugin, because you are using the mobile theme plugin, the mobile layout will have a different design and most of the cache plugins do not recognize this and provide the mobile version for desktop (or vice versa). We recommend using WP Super Cache plugin with the settings from our guide -> https://forum.tagdiv.com/cache-plugin-install-and-configure/
Also, unfortunately, no screenshot is included => https://www.screencast.com/t/Vn3gnT2Gp
A solution for sending a screenshot is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
Thank you!
I’m using New Relic to monitor our site and optimise where possible.
One thing I’ve found is that periodically for pages that aren’t cached, I see upwards of 15 seconds of time spent on the following component: td_util::get_font_family_list
What is this and why does it take so long? Is there a way I can optimise this code?
Hello,
1. If you have installed the last theme version10.4, please do these steps.
1. disable all tagDiv plugins
2. uninstall all tagDiv plugins
3. clear cache (if cache plugin exists)
4. re-install all tagDiv plugins again from Newspaper plugins => https://www.screencast.com/t/WLy01lbc
5. activate all tagDiv plugins
6. clear cache (if cache plugin exists)
Please let me know the results.
2. Please try to do a test using only tagDiv plugins, and see if the style will change.
Also, please send the link to your website.
Thank you!
Well, the issue has been resolved because I shifted back to default Cloud Template which in use on behalf of the Newspaper theme for the website bet3.GR as its whole.
The issue was also found on sidebars indeed, but I applied different blocks shortcodes for recent articles, with the option of no photo.
To be honest, the main problem is photo structure: Photos have a different behaviour for logged-off visitors than logged-in users (I can provide you with credentials to watch from yourselves), that’s why I was initially wondering if it is a cache problem. I used paid extended version of WP Rocket plugin, but I recently read in the documentation of the theme that WP Super Cache plugin is recommended for this purpose, as it is the only 100% tested on the particular theme.
In a nutshell, the only problem is photos. I am currently trying not to display them on blocks or thumbnails. I am just wondering if this should be a more than temporary solution and I have to reject and deter from using some of the theme attributes and abilities.
Hello!
Please start looking for a plugin conflict, deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Hope that helps you!
Thank you!
Hello,
Sometimes this delay is due to the cache plugin.
Thank you!
Hello!
Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.
Let us know the results.
Thank you !
Hello,
Have you checked for a plugin conflict? You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Also, in your screenshots, you have the same category set in the category filter.
To display the posts from the same category, please select Single- Related by category => https://www.screencast.com/t/A4t8zVEaFsA
Thank you!
Hello,
That’s weird because the settings made with tagDiv Composer should apply. Please do a test using only tagDiv plugins on a staging website, because there is a possibility, to be a plugin conflict, also if you are using a cache plugin, deactivate it, clear all cache(also from your browser) and try again. See if the problem persists.
Thank you!
Hello!
First of all, try to do these steps as quickly as possible, so your visitors do not notice the process:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
