Search Results for 'cache'

It’s not working on android either.

This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

The counter works fine, but you have to give it some time to update: https://www.screencast.com/t/UPMkRPhwJ8
It is not a live count and is affected by cache.

Thanks.

Hello tecnogaming,

Please notice that we only recommend our default settings regarding on Cloudflare and WP-Super-Cache. The MaxCDN has not been tested with our theme and we cannot say for sure if the theme will work as expected, sorry! The above settings were fully tested with the theme and return good results, sorry!

Thanks for your understanding!

Hello Arafat,

I have checked your website and I saw that you are using W3 Total Cache which is not recommended with our theme and that’s why this problem might appear, sorry! Also, I saw that you are using the Jetpack which is known to be problematic and I suggest you disable it and all of the untested plugins, clear all the caches and check the results. If the problem is still there, try to reinstall the theme via FTP and check the results.

Thanks for your understanding!

Hello,

When changing an image, you will have to change the name as well. This is how wordpress acts when replacing images. The image will not be replaced until it gets a new name.
The image cannot be found now: https://url/wp-content/uploads/2018/04/image.jpg
You might have a server side cache or a cdn server.

Thanks

Hello,

In most cases this is cache/cdn related.
Please only use wp super cache: https://forum.tagdiv.com/cache-plugin-install-and-configure/
As a cdn we can only recommend cloudflare and these settings: https://forum.tagdiv.com/cloudflare-cdn/

Thank you!

Hello,

This could be because of the time-zone set in WP. Now I can see the latest post just fine: https://ncreview.com.au/2018/04/17/ncr-17-04-2018/
Please make sure you set the correct time zone in the wp settings.
Test this on a default wp theme as well.
As for the slide show gallery it could be a plugins conflict. Please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hi,

This error only affects the back-end of your site. It will not affect the front-end.
In most cases this is a plugin issue. Please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello Lecache,

Do you have tried to install the theme via FTP? Please notice that’s our recommended way for installing the theme because this is the surest method in this case. Please check our documentation from here -> https://forum.tagdiv.com/install-via-ftp/ Check the requirements list from here -> https://forum.tagdiv.com/requirements-for-newspaper/ and also, notice that we recommend maximum PHP 7.2 version for better results.

Hope this helps and let us know how it goes!

Thanks for the message!

Hello rightpalava,

Make sure that you are using the latest version of the theme and notice that the Contact Form 7 works as expected with our product because was fully tested and return good results. If you are using some untested plugins, try to disable all of these, clear all the caches and check the results.

Hope this helps and let us know how it goes!

Thanks.

Hello kankan219,

Please check the following topic here -> https://forum.tagdiv.com/topic/how-to-make-this/ and try to implement the last modified date as my explanation.
After each change, you should clear all your caches, purge all CDN files if you are using the CDN system and check the results.

Thanks for your understanding!

Hello mmmmarchese,

Please understand that there is talking about two different functionalities.
The main functionality of AMP plugin is to display the posts very quickly on the Google’s eye. Basically, when a client in on AMP version, he is not on your website (that’s why your visits were falling down more and more) and the main goal is to redirect it to your own website. The AMP will have to be viewed as a preview to the posts pages of your website which are delivered by the Google AMP Cache. This is a proxy-based content delivery network for delivering all valid AMP documents. It fetches AMP HTML pages, caches them, and improves page performance automatically. For more information about this case and to better understand the operating system for this plug-in, please check the following useful manual from here -> https://www.searchenginejournal.com/difference-accelerated-mobile-pages-amp-mobile-friendly-pages/172967/
As a very good example, please check the official page of Seo Yoast and there you will see that they have not implemented the menu bar on AMP pages, as you can see here -> https://www.screencast.com/t/OfzMGTLPQk
For more references and for a better understanding of AMP functionality please read the plugin documentation!!!
The Mobile plugin refers only to your own website and how it looks on the mobile phone, regarding on theme layout. For more information, please check here -> https://forum.tagdiv.com/the-mobile-theme/

Thanks for your understanding!

Hello gsdmagency,

Please check the Widgets section and the settings from Theme panel because your custom sidebars should have to be there and works as expected. The update should not have any bad influence in this case and for this functionality. Remove all of the untested plugins if you are using something like this, clear all the caches and check the results.

Thanks for your understanding!

Hello deanomac98,

Notice that theme’s functionality should work as expected because it was tested on my side without any problems, sorry! Remove all of the untested plugins, purge CDN files if you are using the Cloudflare, clear all the caches and check the results. Check the our documentation from here -> https://forum.tagdiv.com/featured-image-or-video/

Thanks for your understanding!

Hello xpr75,

Please check this forum topic for a solution:
https://forum.tagdiv.com/topic/social-counter-and-instagram-problem/
Instagram made a few code changes that affected our Instagram widgets. Please use this temporary solution until the next theme update.

Please notice that the problem with Facebook does not come from our theme but only from the Facebook stuff, sorry! Try to generate another Facebook App Key, clear all the caches and check the results.

Thank you!

Hello,
The tagdiv composer cannot be used on posts. It can only be used on pages.
If the edit button does not appear, please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello Brain916,

Sorry but please notice that functionality has been tested and should work as expected. Clear all the caches and check the results. Provide more details about your problem for more investigation.

Thanks for the message!

Hello,

I can see the top bar on your mobile site. The code works. You probably did not clear the cache after adding the code.

Thanks

Hello Kley,

You can try to change the parameters from core files, clear all the caches and check the results.

Thanks for your understanding!