Search Results for 'cache'

It could have been the cache, yes.
Please let us know if you still encounter the issue.
Thank you!

Hello,

Pleas only use wp super cache and these settings: https://forum.tagdiv.com/cache-plugin-install-and-configure/
We have not tested the w3 total cache plugin. It could also be another conflicting plugin so it’s best to disable all plugins except visual composer, clear cache and reset cdn files if you use it. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,

This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,

I have checked your site and saw the image issues on smaller screen devices. This happens because of the resize your image gets. Our theme does not add a re-size to the images. It probably comes from an image optimization plugin or a cdn server. Please try to disable any image related tools and test again after also clearing the cache.
If all else fails, you can adjust the post style with css like so:

@media (max-width: 767px)
.td-post-template-4 .td-post-featured-image {
min-height: 133px;
}

Thank you!

Hello,

Please only use wp super cache and these settings: https://forum.tagdiv.com/cache-plugin-install-and-configure/ and for cdn: https://forum.tagdiv.com/cloudflare-cdn/
Also please contact your host and have them disable any hosting side cache.

Thank you!

Hi,

I have tested the code before providing it and now also, and it is working as intended
– https://www.screencast.com/t/1tx5Y0Ftk
– https://www.screencast.com/t/L3nIFzn5
– https://www.screencast.com/t/RslZJIlTCKq6
Try clearing your cache after inserting the code, maybe this is why the code does not apply.
Also for the mobile theme not working properly, you could try the solution provided in this topic
– https://forum.tagdiv.com/topic/mobile-theme-issues-5/

Thanks

Hello herondino,

Please ensure that you have right installed your theme according to our documentation here -> https://forum.tagdiv.com/install-via-ftp/ To be safe, you should download again the latest version of the theme from Theme Forest and install it gain via FTP way at your side, clear all your caches and check the results.

Hope this helps and let us know how it goes!

Thanks for the message!

Hi,

Please try to understand that this issue with the social counter is now fixed, and it is working properly. All you need to do is to download and install the latest theme version and use the social counter plugin from this package. Then it is very important that you clear the browser cache as instructed above, if you cannot generate the Facebook token.

@m0000g Please send us an email at contact@tagdiv.com and provide admin login information so we can investigate. Also provide your social counter Facebook configuration (Facebook Id, Facebook App Id, Facebook Security Key).

Thank you for understanding!

Hello,

This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello haqemcom,

We do not have any problems in this regard -> https://www.screencast.com/t/KEPYdl6W8, sorry! Do you receive this in your console? Most likely, this might happen due to your untested plugins used by you. Try to disable all of them, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme core files and rule out any conflicting plugins.

Thanks for the message!

Hi,

This is not an issue, please read more – https://forum.tagdiv.com/newsmag-post-formats-for-tinymce/ – https://www.screencast.com/t/zlx9FXoHfU5
If you want to have it full even if you set a sidebar, you need to remove or comment this code from editor-style.css file – https://www.screencast.com/t/4w2vcg3Mzx
Result – https://www.screencast.com/t/OGJBZsctLhk
Please clear your browser cache after you make any custom modification.

Thanks!

Hello,

Try to use the code below and place it in Theme panel->Custom CSS area.

.td_social_type .td_social_info{
top:-10px;
}

This problem happens due to your unproperly installation. Try to remove the old plugin and update it. Clear all your caches and check the results.

Thanks for the message!

Hello MamasLT,

To be safe, try to make a full backup to your database and then make a new clean install from scratch via FTP way and use only the plugins that come bundled with the theme core files and rule out any conflicting plugins. Clear all your caches and check the results.

Thanks for the message!

Hello Marcus_S,

The theme should have to work as expected without any additional untested plugins and customizations. Try to make a new clean install from scratch via FTP and use only our recommended plugins, clear all your caches and check the results. After this, if your problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide there the link to this topic so we can easily identify you.

Thanks for the message!

Hello pablojmelian,

I have inspected your website and I saw that you are using some untested plugins like this -> https://www.screencast.com/t/wlAEpu8gdHA which can interact with the theme core files and cause a lot of unknown issues. Try to use only tested plugins, without any untested plugins, clear all your caches and check the results.

Thanks for the message!

Hello Ramon Davi,

If you want to change the format of your date, you should edit the single template file where the date is called. The function which creates this is get_date. You should replace it with your function, clear all your caches and check the results.

Thanks for your understanding!

Hello Mustafa_Semerci,

I have inspected your website and I saw that you are using the Rev Slider at the top of the website. I cannot provide a more accurate response in this regard because I saw that you are using some untested plugins which interact with the theme and cause a lot of unknown issues. Try to disable all of them, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme core files and rule out any conflicting plugins. Clear all your caches and check the results.

Thanks for the message!

Hello,

This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!