Hello mayuxi,
Please ensure that your theme update has been made via FTP without any errors. Also, if you are using some untested plugins, please try to disable all of them and install only the plugins that come bundled with the theme and rule out any conflicting plugins. Clear all your caches, purge CDN files if you are using the CDN system and check the results.
Hope this helps and let us know how it goes!
Thanks for your understanding!
Hello Eric_Vie,
I have inspected your website and I saw that you are using the pagebuilder+latest articles+pagination as page template. So, please notice that if you are using that page template, at the bottom of your homepage you will have the latest articles module which is set it by default. If you want to rule out this behaviour, you should change that page template with another, like as -> Default, like this -> http://screencast.com/t/hZPAg2fvJU and then from Visual Composer you can set what type of block you want, filtered by popular posts, like this -> http://screencast.com/t/ZFJh5Y2tvb
For your second request, please keep in mind that the system comments is fully tested with our theme and should work as properly. Please ensure that your problem does not come from your untested plugins which can interact with the code theme and create a lot of unknown issues. To be safe in this regard, please try to disable all the active plugins, clear ll your caches, purge CDN files if you are using the CDN system and install only the plugins that come bundled with the theme and rule out the conflicting plugins.
Hope this helps!
If is not what you mean, please provide more details so I will be able to provide am ore accurate response.
Thanks for your understanding!
Hello,
Please disable all plugin s except visual composer, clear cache and reset cdn files if you use it. This could be a plugin conflict that is breaking our live search.
Let us know how it goes.
Thank you!
I followed the steps and all went fine, sill VC isn’t working.
Don’t tell I have to purchase the plugin again..
Hello;
I have not received any solution to my last question. I’ve made changes in my .htaccess as you comment and now you can well see https://developers.google.com/speed/pagespeed/insights/?url=http%3A%2F%2Fwww.trebol-apuestas.com%2F&tab= desktop The problem is that there puglins as you can see in “Specify Cache” that have no specified time. These are:
-http: //sumome.com/api/load/ (not specified expiration time)
-http: //my.hellobar.com/9a38405d83b6e120ddd87505ec8bf511b98bb4bf.js
-https: //cdn.syndication.twimg.com/timeline/profile -callback = __ twttr.callbacks.tl_i0_profile_TrebolApuestas_old & dnt = false & domain = http://www.trebol-apuestas.com & lang = en & screen_name = TrebolApuestas & suppress_response_codes = true & t = 1640026 & with_replies = false
-http: //load.sumome.com/ (10 minutes)
http://platform.twitter.com/widgets.js
As I can specify cache for these html headers. I already use cloudflare if necessary for this action.
I installed the newest version of to mobile theme from this link: : http://cdn.tagdiv.com/wp-content/uploads/2016/09/td-mobile-plugin.zip ( as it was mentioned on the various thread that plugin included in theme folder conflicts with Yoast SEO ) , the mobile version was working very well on mobile but unfortunately it broke the desktop version. The same mobile version was displaying on the desktop too. Have a look here: http://i.imgur.com/QZ22ygF.jpg
Yes, I have already clear all cache from Super Cache and DN but nothing worked. Kindly help. currently, I have already uninstalled and deleted the plugin but it’s still broken. It looks super ugly. Please help.
Hello,
I have tested the mobile theme with the latest version of speedbooster (4.5) and it seems to work properly. Please make sure you use the latest version of speedbooster (found in the main theme package) and make sure you disable all plugins except visual composer, clear cache and reset cdn files if you use it.
For cloudflare we only recommend these settings: https://forum.tagdiv.com/cloudflare-cdn/ and these settings for supercache: https://forum.tagdiv.com/cache-plugin-install-and-configure/
I have alsop check ed your page speed on google and you seem to get a pretty good speed: http://screencast.com/t/Gwr48qvLWi
We did not see any score of 63.
The resources you mention are nowhere to be found.
As a note, the plugin works fine but there could be external interference that can make page speed slower. Page speed customization falls beyond what the theme support can offer you.
Thank you!
Hello aliqayyum,
1)Please try to clear all your caches, purge CDN files if you are using the CDN system, empty your server cache (if you do not have any access to do it, please request this to your hosting provider) and then test it again and check the results.
2)Try the code below and place it in Theme panel->Custom CSS area.
The code is ->
.td-g-rec-id-content_top{
float: left;
margin-right: 15px;
}
The result -> http://screencast.com/t/Q4olOZWxYyN
3)Please notice that the speed of your website depends on how well your site is optimized. Please notice that this is not a simple task and if you do not have any experience in this regard you will do not bring good results for the theme. Please notice that we have a speed optimization tutorial but this is addressed only to advanced users. So, if you follow the steps which are presented in this tutorial here -> https://forum.tagdiv.com/how-to-make-the-site-faster/ you can increase the page speed loading and if you are not aware of the steps in this regard, please consider hiring a freelancer/developer to help you because the speed optimization services is not covered by our support policy, as you can read here -> https://forum.tagdiv.com/support-policy-2/
Hope this helps!
Thanks for your understanding!
Hello nasaboy,
I have inspected your website and the front picture seems to work as properly, as you can see here -> http://screencast.com/t/2jgLAnnU2vw and also, it works for mobile mode -> http://screencast.com/t/0b5RVVv3
Please try to clear all your caches, purge CDN files if you are using the CDN system and test again.
Thanks for your understanding!
Hello srampia,
After you have deleted your custom font, please try to clear all your caches if you are using a caching plugin, purge CDN files if you are using the CDN system and check again the results. Also, please try to choose another font from Google Fonts and see how it works.
Hope this helps and let us know how it goes!
Thanks for your understanding!
Hi,
Well one of the errors n you debug refers to a simplecache plugin. It could either be that plugin or another one. We suggest disabling all plugins except visual composer, clear cache and reset cdn files if you use it. Then test your site without the plugins to see if you still get the errors.
As for the caching plugin we recommend wp super cache and these settings: https://forum.tagdiv.com/cache-plugin-install-and-configure/
Thank you!
Hi
Please make sure that you update the theme according to our documentation, also try to deactivate all plugins except Visual Composer and Mobile theme, clear all caches, purge cdn files if your’re using then test the site again.
Let us know how it goes.
Thanks!
Hello,
This type of errors usually occur due to plugin conflicts. Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Then test your site again.
Let us know how it goes.
Thank you!
Hi,
Try delete the old version of mobile theme plugin and install this one: http://cdn.tagdiv.com/wp-content/uploads/2016/09/td-mobile-plugin.zip clear all caches then test the site again.
Let us know how it goes.
Thanks!
Hi,
Please try to disable all other plugins except visual composer, clear cache and reset cdn files Then try to install the mobile theme without any other plugins. If you still cannot manage to install it, use the ftp method by simply extracting the plugin archive and placing the folder in the main wordpres install under wp-content/plugins. Then you only need to activate the plugin.
If this still does not do it, then please contact us via email at contact@tagdiv.com and provide wp-admin so we can login and investigate the issue. Please also include a link to this topic so we can identify you.
Thank you!
Hello,
Please remove any js minification or optimization you may have on your site. That is the cause of the issue. Something is breaking the theme js. Please also check your cdn server if you use it and remove any js optimization options. If you do not know of any js optimization or minification please contact us via email at contact@tagdiv.com and provide wp-admin so we can login and investigate.
Please also include a link to this topic so we can identify you.
Thank you!
Hello sainthilaire,
I have inspected your website and seems that work as properly for both modes -> desktop and mobile. If your problem will reappears, try to clear all your caches, purge CDN files and check the results. Now, the theme works as properly.
Thanks for the message!
Hello,
Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Then try to install the mobile theme again without other plugins. The mobile theme will not be compatible with all the plugins even if they are compatible with the desktop theme. They are 2 different themes.
Thank you!
Hello Edward,
This is not a bug, you can check our demo tutorial here -> http://demo.tagdiv.com/newspaper/td-post-aston-villa-beat-liverpool-to-join-arsenal-in-the-fa-cup-final/ and you will see that this behavior does not happen. Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches, purge CDN files if you are using the CDN system and install only the plugins that come bundled with the theme and rule out any conflicting plugins.
Hope this helps!
Thanks for your understanding!
Hello,
This is most likely a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Then test the search again and let us know how it goes.
Thank you!
Hello willysawa,
I have inspected your website and I saw that you homepage layout is damaged. Please try to make a new homepage from scratch and check again the results. Also, if you are using some untested plugins, please try to disable all of them, leave just Visual Composer to active, clear all your caches, purge CDN files if you are using the CDN system and install only the plugins that come bundled with our theme and rule out the conflicting plugins.
Thanks for your understanding!
Hello,
Try delete the mobile theme plugin and install this version: http://cdn.tagdiv.com/wp-content/uploads/2016/09/td-mobile-plugin.zip clear all caches then test the site again. Let me know if you still have trouble with it.
Thank you!
Hi again,
Tried to use the settings you forwarded me to.
Tried to disable all except wp super cache and visual composer … same issue.
Also contacted maxcdn, followed their guides but nothing their either…
How can we sort this?
Regards,
Mohammed
Lots of factors; speed of test connection, number of images, site optimization, mix of CDN, or custom server (10mb, 100mb or 1GB connection), https with or without http/2 support, mod_pagespeed, etc.
Speed of “theme” not relevant in context of “speed of optimized site using theme.”
Just a comment, I don’t work here 🙂
Hello hemant90,
Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme and rule out any conflicting plugins. This is not a right theme behaviour and it is possible that your untested plugins used by you to interact with the theme code and cause this type of error. Try my advice, clear all your caches, purge CDN files if you are using the CDN system and check the results. Please notice that I have tested your logo on my side, using the header style 1 and the logo seems to work as properly, as you can see here -> http://screencast.com/t/wXVwVYJqz
Hope this helps and let us know how it goes!
Thanks for your understanding!
