Search Results for 'child theme'

Hello,

Please make sure that the update procedure is done correctly: https://forum.tagdiv.com/how-to-update-the-theme-2/
Also, if the plugins aren’t updated, you can try to update manually: https://forum.tagdiv.com/newspaper-how-to-update-a-plugin/
Also, before the update, please make a full backup, also will be recommended to disable all extra plugins and child theme (if you use).

Thank you!

Hi,

If I understand correctly when you try to delete a row you received the error above.
For this, please make sure that you do not have any plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
After you have only theme plugins try again to delete the row, and see if the problem persists.

Thank you!

Hello,

In most cases, this problem occurs because you have the latest version of WordPress with an older version of the theme.
Please check if you use the last version of WordPress 5.7 with the last theme version Newspaper 10.4 (if you have a theme version older, than NewsPaper 10.4 and you have the latest WP version 5.7, tagDiv Composer not work) and check to see if the problem persists.
If you need to make an update, before please make a full backup to all files and the database, in case something goes wrong. => https://forum.tagdiv.com/how-to-update-the-theme-2/
Also, if the problem persists please check if you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache (also from your browser) and try again.

Let me know the results!

Thank you!

Hello,

In most cases, this problem occurs because you have the latest version of WordPress with an older version of the theme.
Please check if you use the last version of WordPress 5.7 with the last theme version Newspaper 10.4 (if you have a theme version older, than NewsPaper 10.4 and you have the latest WP version 5.7, tagDiv Composer not work) and check to see if the problem persists.
If you need to make an update, before please make a full backup to all files and the database, in case something goes wrong. => https://forum.tagdiv.com/how-to-update-the-theme-2/
Also, if the problem persists please check if you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache (also from your browser) and try again.

Let me know the results!

Thank you!

Hello,

There is a set option that makes the third element in a new row, you need to use a custom code CSS to make to display the block normally => https://www.screencast.com/t/lbwddqidite

.single .td_flex_block_1 .td_module_wrap:nth-child(3n+1) {
clear: inherit;
}


The code needs to be set in Theme panel -> Custom code -> Custom CSS => https://www.screencast.com/t/fxetQe24ZHf

Hope this helps you!

Thank you!

Hello, @RKdium, @kimbright

Please deactivate the tagDiv Composer plugin, delete and re-install it again from Newspaper plugins => https://www.screencast.com/t/WLy01lbc
Also, please does a test on a subdomain and use only tagDiv plugins, and if you have a child theme, please use the main theme and clear all cache(also from your browser).

Thank you!

Hello,

Please deactivate the tagDiv Composer plugin, delete and re-install it again from Newspaper plugins => https://www.screencast.com/t/WLy01lbc
Also, if the problem persists the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.

Thank you!

Hello!

Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello,

Please make sure all theme requirements are set as in our guide -> https://forum.tagdiv.com/requirements-for-newspaper/ in special please make sure this code is set in .htaccess => https://www.screencast.com/t/D3i2ZA7K
Also, if the problem persists please check if you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.

Let me know the results!

Thank you!

Hello !

Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.

Let us know the results.

Thank you !

Hi,

If I understand correctly when you try to add an element you get the above error.
For this, please make sure that you do not have any plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
After you have only theme plugins try again to add the element, and see if the problem persists.

Thank you!

Hello!

Check the settings by accessing Newspaper -> Theme panel -> Mobile Theme -> Mobile ads and delete the multiple ads from the fields.
If there are not multiple ads, then you need to check for a plugin conflict. Please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
We recommend using WP Super Cache plugin: https://forum.tagdiv.com/cache-plugin-install-and-configure/
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello,

Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
Also, if you are using Cloudflare, please make sure that is set as in our guide https://forum.tagdiv.com/cloudflare-cdn/ , you need to disable the Rocket Loader.

Let me know the results!

Thank you!

Hello!

Make sure your WordPress and plugins are up to date, if not make it manually because it was the main issue to everyone.
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello !

Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.

Let us know the results.

Thank you !

Hello,

@Sodiac, Please do a test on a subdomain and use only tagDiv plugins, and if you have a child theme, please use the main theme, and see if the problem with the Catagory template persists.
Also, for this error, you can check our guide from here at point 5 -> https://forum.tagdiv.com/tagdiv-composer-not-working/ and you can try to deactivate, delete and reinstall tagDiv Cloud Library from Newspaper plugins => https://www.screencast.com/t/WLy01lbc

@owar77, Please deactivate, delete all the tagDiv plugins and reinstall them from Newspaper plugins => https://www.screencast.com/t/WLy01lbc

Thank you!

Hello !

Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.

Let us know the results.

Thank you !

Hello,

@MattiaVe for your error please make sure all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps and you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.

@jesperj Please provide some screenshots with the problem, because otherwise, I have no way of knowing exactly what problem you have. Have you tried to do a test on a subdomain for iPad using only tagDiv plugins and see if it’s still a problem? maybe you have plugins that interfere with our theme and cause these problems.

@avtomir Please do a test on a subdomain and use only tagDiv plugins, and see if the ads from the sidebar are still on the top of the post. Also, please provide screenshots and a link to your website to investigate the problem.

@dnf67 as I said above, please do a test on a subdomain using only tagDiv Plugins, because the update can not change so radically the aspect of the website only if you have used extra plugins that are not tested with the theme and they interfere with her.

@Playground Lda. and @mathew I’m not sure I fully understand your issue, please provide more details (screenshots).

@slimster8 I think the problem can be from the plugin cache you use. Please try the WP Super Cache plugin https://forum.tagdiv.com/cache-plugin-install-and-configure/ and see if the problem persists. Also, if your host uses cache then you should not use any cache plugin, and maybe, the cache plugin used by the host may not recognize if you use mobile page or mobile theme.

In the future, it will be recommended that each one of you create a separate topic so that we can answer to each one in part, this is because in this topic many of you have different problems.

Thank you for understanding!

Hello!

The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello!

You will find the files in td-standard-pack/Newspaper/parts/header.
If you make the changes in a child theme, then yes it is right, the changes will remain after the theme update.
Take a look here also, it could help you: https://forum.tagdiv.com/the-child-theme-support-tutorial/

Thank you!

Hello,

Please make sure that you are using the last theme version, Newspaper v10.4 and last WordPress version 5.7.
Also, make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.

I suggest setting the permalinks from WordPress-> Settings-> Permalinks, on Plain => https://www.screencast.com/t/aQVuDCyS and see if there are any changes.

Let me know the results!

Thank you!

Hello,

Please do a test on a subdomain and use only tagDiv plugins, and if you have a child theme, please use the main theme and see if is still a problem.

Let me know the results!

Thank you!

Hello,

Unfortunately, the ‘child theme configurator’ plugin is untested with our theme,
the plugins tested with our theme are those => https://www.screencast.com/t/8Ybg9TT1co

Thank you!