- NewspaperHow to Install Newspaper via FTP
- NewspaperNewspaper theme documentation
- NewspaperHow to Update the Newspaper Theme
Hello,
Please try to deactivate all plugins via FTP, renamed them, and try to connect to the website.
Please check if you don’t have a plugin conflict.
Thank you!
Hi,
If you agree we would like to investigate this issue and find out what is the cause, please make a full backup to all files and database and contact us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and credentials
– cPanel/FTP and credentials
– a link to this topic to identify you
Our team will take a look!
Thank you!
Hi,
Please make a full backup to all files and contact us via email at contact@tagdiv.com and provide the following:
–wp-admin URL and credentials
-FTP/cPanel URL and credentials
-CDN access if you use
– a link to this topic in order to identify you
Also, during the investigation know that we will disable the other non tagDiv plugins.
Thank you!
Hi Anamaria,
We don’t have cPanel, so We sent you access to FTP & WordPress Admin.
We sent them to the contact@tagdiv.com email. It Subject is (We can’t edit the page).
We are waiting for your reply.
Hi,
If you agree we would like to investigate this issue and find out what is the cause, please make a full backup to all files and database and contact us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and credentials
– cPanel/FTP and credentials
– a link to this topic to identify you
Our team will take a look!
Thank you!
I used Redis Object Cache for a time but not now. I verified and there is not objectcache.php on the ftp.
I use wp-rocket.
My host use opcache with php. Could it be the explanation ?
Hi,
If you agree we would like to investigate this issue and find out what is the cause, please make a full backup to all files and database and contact us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and credentials
– cPanel/FTP and credentials
– a link to this topic to identify you
Our team will take a look!
Thank you!
Hi,
If you agree we would like to investigate this issue and find out what is the cause, please make a full backup to all files and database and contact us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and credentials
– cPanel/FTP and credentials
– a link to this topic to identify you
Our team will take a look!
Thank you!
Is it impossible to directly upload and use font files and CSS to the server, other than the functions provided by the theme?
I uploaded to the server using FTP, but the custom font is not applied.
I want to speed things up even faster.
Hi,
If you agree we would like to investigate this issue and find out what is the cause, please make a full backup to all files and database and contact us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and credentials
– cPanel/FTP and credentials
– a link to this topic to identify you
Our team will take a look!
Thank you!
Hi Bettina,
As you mentioned, I have reset all the permissions and even raised a support ticket to cloudways server to reset everything. However, the WP editor for your theme is still not loading.
This is a basic feature, and I have been chasing it, sometimes contacting the theme support and sometimes the server support.
I am wondering if there will be any solution for me. I am unable to open the basic WP editor to insert a shortcode. I am genuinely surprised…
I checked with my team and it if found that the function:
ftp_fget() function is enabled.
It is best here to again check with the theme support and inform them about this error and also that the ftp_fget() function is enabled.
Tue May 30 09:51:13.243121 2023] [proxy_fcgi:error] [pid 22674:tid 139835536434944] [client 49.43.152.254:0] AH01071: Got error ‘PHP message: PHP Warning: ftp_fget() expects parameter 1 to be resource, null given in /home/985718.cloudwaysapps.com/dcszfzvvrt/public_html/wp-admin/includes/class-wp-filesystem-ftpext.php on line 146’, referer: https://wordpress-985718-3463535.cloudwaysapps.com/wp-admin/edit.php
I want to change the entire website font to a custom font.
I uploaded the font by FTP and put the @font-face code, but it doesn’t work.
Now I applied the font in a different way.
Hi Anamaria,
To be honest, I am quite disappointed with the features of your theme, as I had high expectations when I read about it. However, after observing the questions raised by other users in the community, it has become apparent that many users are experiencing issues with this theme, including myself.
It is essential to address such compatibility issues in your theme and mention them on the Themeforest page. Customers purchase themes with the expectation of minimizing problems and reducing the effort required to create a high-quality website. However, in this case, it has become a struggle, and I have even acquired two licenses for the same theme.
Nevertheless, I am willing to provide you with login credentials for the demo server’s WP admin and SFTP access. Please rectify the issue and provide me with a detailed step-by-step description of what actions you have taken to resolve it. This will enable me to implement the fixes on the live server.
I look forward to a quick resolution from your end.
Hi Anamaria,
To be honest, I am quite disappointed with the features of your theme, as I had high expectations when I read about it. However, after observing the questions raised by other users in the community, it has become apparent that many users are experiencing issues with this theme, including myself.
It is essential to address such compatibility issues in your theme and mention them on the Themeforest page. Customers purchase themes with the expectation of minimizing problems and reducing the effort required to create a high-quality website. However, in this case, it has become a struggle, and I have even acquired two licenses for the same theme.
Nevertheless, I am willing to provide you with login credentials for the demo server’s WP admin and SFTP access. Please rectify the issue and provide me with a detailed step-by-step description of what actions you have taken to resolve it. This will enable me to implement the fixes on the live server.
Login Details-
Thanks
Atul C
Hi,
If you agree we would like to investigate this issue and find out what is the cause, please make a full backup to all files and database and contact us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and credentials
– cPanel/FTP and credentials
– a link to this topic to identify you
Our team will take a look!
Thank you!
Hi,
Normally these plugins in the theme do not block access to the website to log in, did you do a test with only tagdiv plugins?
You can delete the tagDiv Newsletter plugin via FTP.
Thank you!
Hello,
In most cases, this problem occurs because you have the latest version of WordPress with an older version of the theme.
Please use the last version of WordPress 6.2 with the last theme version Newspaper 12.3.1 (if you have a theme version older, then tagDiv Composer does not work) and check to see if the problem persists.
If you need to make an update, before please make a full backup to all files and the database, in case something goes wrong. => https://forum.tagdiv.com/how-to-update-the-theme-2/
Here you can find information about the changes that have occurred in each update over time https://tagdiv.com/newspaper/
I recommend that you update the theme manually https://forum.tagdiv.com/how-to-update-the-theme-2/ via FTP/cPanel/File Manager, also if possible disable extra plugins during the theme update to avoid any problems that may arise and make sure that you have activated the tagDiv Standard pack plugin to keep the website’s look. You can try to update the theme on a staging website.
After you update the theme, you need to update the theme plugins too.
In the worst cases, the settings in the theme panel may be lost (there have been isolated cases), in these cases, after the theme plugins that were previously used are activated, you will have to use a backup for the theme panel -> https://forum.tagdiv.com/import-export-theme-settings/
Also, make sure that all the settings are like in our requirements, please follow the guide carefully: https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Also, if the problem persists please check if you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache (also from your browser) and try again.
Let me know the results!
Thank you!
Hi,
If you agree we would like to investigate this issue and find out what is the cause, please make a full backup to all files and database and contact us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and credentials
– cPanel/FTP and credentials
– a link to this topic to identify you
Our team will take a look!
Thank you!
Hi,
If you agree we would like to investigate this issue and find out what is the cause, please make a full backup to all files and database and contact us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and credentials
– cPanel/FTP and credentials
– a link to this topic to identify you
Our team will take a look!
Thank you!
Hello, this is my first post! Sorry for my rusty english.
I’ve just purchased the last version (12) of Newspaper theme for WordPress for the site of a client, who uses the 7th.
After the activation, i got a problem of visualization, as you can see in the attached pic. The browser responses with the code of the page.
After the uploading via ftp, I went on apparence -> themes and I’ve activated the new version. There was a required plugin update. After this, i purged all the caches of the site… and I saw this:
Now, I downgraded to v7 but I have some critical errors in my backend.
Php version: 7.4
Site url: https://www.smarknews.it
How can I fix? Thank you! best regards.
Andrea
Hi, I am having an issue with the header not being responsive in tablet view. the mobile page has a mobile menu and works well. The header however changes the menu to being two lines when in tablet view. i have attached a screenshot to show.
Hello,
Please let me know what PHP version you have, also, if you use a child theme.
Also, please check this file permission. Our theme to work properly need to have files and folders permissions set as WordPress permissions -> https://wordpress.org/support/article/changing-file-permissions/ -> https://wordpress.org/support/topic/warning-ftp_fget-expects-parameter-1-to-be-resource-null-given-in/
Thank you!
https://bal-1.dailytopfeeds.com/wp-admin/
I got an error when I am trying to access the admin area
it says the Theme is not activating
Fatal error: Uncaught Error: ftp_fget(): Argument #1 ($ftp) must be of type FTP\Connection, null given
in /var/www/wordpress/wp-admin/includes/class-wp-filesystem-ftpext.php on line 146
Call stack:
ftp_fget()
wp-admin/includes/class-wp-filesystem-ftpext.php:146
WP_Filesystem_FTPext::get_contents()
/mnt/dtf-wp-content/wp-content/themes/Newspaper/includes/wp-booster/wp-admin/plugins/class-tagdiv-theme-plugins-setup.php:351
tagdiv_theme_plugins_setup::theme_plugin_has_update()
/mnt/dtf-wp-content/wp-content/themes/Newspaper/includes/wp-booster/wp-admin/plugins/class-tgm-plugin-activation.php:1977
TGM_Plugin_Activation::does_plugin_have_update()
/mnt/dtf-wp-content/wp-content/themes/Newspaper/includes/wp-booster/wp-admin/plugins/class-tgm-plugin-activation.php:1836
TGM_Plugin_Activation::is_tgmpa_complete()
/mnt/dtf-wp-content/wp-content/themes/Newspaper/includes/wp-booster/wp-admin/plugins/class-tgm-plugin-activation.php:422
TGM_Plugin_Activation::init()
wp-includes/class-wp-hook.php:308
WP_Hook::apply_filters()
wp-includes/class-wp-hook.php:332
WP_Hook::do_action()
wp-includes/plugin.php:517
do_action()
wp-settings.php:623
Hi,
You need to have the latest version to have those options.
If you want to update the theme, you should download the latest version of it from Theme Forest account and download it.
Please make a full backup to all files and database => https://www.youtube.com/watch?v=LAJXrSI-dDA
Here you can find information about the changes that have occurred in each update over time https://tagdiv.com/newspaper/
I recommend that you update the theme manually https://forum.tagdiv.com/how-to-update-the-theme-2/ via FTP/cPanel/File Manager, also if possible disable extra plugins during the theme update to avoid any problems that may arise and make sure that you have activated the tagDiv Standard pack plugin to keep the website’s look. You can try to update the theme on a staging website.
After you update the theme, you need to update the theme plugins too.
In the worst cases, the settings in the theme panel may be lost (there have been isolated cases), in these cases, after the theme plugins that were previously used are activated, you will have to use a backup for the theme panel -> https://forum.tagdiv.com/import-export-theme-settings/
Also, please check the PHP version. We recommend PHP version 7.4 or greater, so you can use 8.0 now.
Thank you!
Hi,
You need to have the latest version to have those options.
If you want to update the theme, you should download the latest version of it from Theme Forest account and download it.
Please make a full backup to all files and database => https://www.youtube.com/watch?v=LAJXrSI-dDA
Here you can find information about the changes that have occurred in each update over time https://tagdiv.com/newspaper/
I recommend that you update the theme manually https://forum.tagdiv.com/how-to-update-the-theme-2/ via FTP/cPanel/File Manager, also if possible disable extra plugins during the theme update to avoid any problems that may arise and make sure that you have activated the tagDiv Standard pack plugin to keep the website’s look. You can try to update the theme on a staging website.
After you update the theme, you need to update the theme plugins too.
In the worst cases, the settings in the theme panel may be lost (there have been isolated cases), in these cases, after the theme plugins that were previously used are activated, you will have to use a backup for the theme panel -> https://forum.tagdiv.com/import-export-theme-settings/
Also, please check the PHP version. We recommend PHP version 7.4 or greater, so you can use 8.0 now.
Thank you!
