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valerianidesign
tagDiv Member

Hi Catalin, I just re-updated the theme as you indicated, via FTP, I deleted the old theme folder and wp cache but nothing really changed, images still won’t show up, header and sidebar is still missing, part of the menu as well.
In the admin panel i recive some error strings like these and part of the left menu is missing:

et ‘tds_thumb_td_1068x580’ in /web/htdocs/www.lungotevere.org/home/wp/wp-content/themes/Newspaper/includes/wp_booster/td_first_install.php on line 17

Warning: Illegal string offset ‘tds_thumb_td_1068x0’ in /web/htdocs/www.lungotevere.org/home/wp/wp-content/themes/Newspaper/includes/wp_booster/td_first_install.php on line 17

Warning: Illegal string offset ‘tds_thumb_td_0x420’ in /web/htdocs/www.lungotevere.org/home/wp/wp-content/themes/Newspaper/includes/wp_booster/td_first_install.php on line 17

Warning: Illegal string offset ‘td_version’ in /web/htdocs/www.lungotevere.org/home/wp/wp-content/themes/Newspaper/includes/wp_booster/td_util.php on line 150

Please help, we really need the site to work again soon becouse is election’s days here in Rome.
THX

ilnegozio
Participant
#0

Hi there,

First of all, please accept my apologies all of these.

Please allow me to ask a few things about customization of the new Newspaper version 7.0.

1. Since I am doing some customization on my site and based on what I had read on the documentation and on your rules that any update of the Theme we should try again to re-implement the code for our customization, so I decided instead of doing that again and again is to add the Child Theme, that any update of the Theme still the customization of site will be there right? Please advise if this the best option? Hope it will.

2. (If Serial 1 is not the best option, leave this.) Please advise if this is correct to Add a Child Theme via FTP I will just add the Folder “Newspaper-child” located in /code folder? base on this Tutorial Link to add it under “wp-content/themes” right? by just dragging it via FTP? same on this Image Link.

3. Author Box Card replace it with USERPRO shortcode.
Filename:
/wp-content/themes/Newspaper/loop-single-12.php – this is my style number

ShortCode to add:
<?php echo do_shortcode('[userpro template=card user=author]');?>

Original String Structure:

<?php echo $td_mod_single->get_social_sharing_bottom();?>
<?php echo $td_mod_single->get_next_prev_posts();?>
<?php echo $td_mod_single->get_author_box();?>
<?php echo $td_mod_single->get_item_scope_meta();?>
</footer>

Modified String Structure: Please advise if this is correct syntax code?

<?php echo $td_mod_single->get_social_sharing_bottom();?>
<?php echo $td_mod_single->get_next_prev_posts();?>
<?php echo do_shortcode('[userpro template=card user=author]');?>
<?php echo $td_mod_single->get_item_scope_meta();?>
</footer>

3.a. If I am using a Child Theme I just copy the Filename then create a directory structure path in the child theme as in the theme and paste the Filename based on this Tutorial Link aight?

4. Sign In/Join Desktop view popup version using USERPRO shortcode
Filename: wp-content/themes/Newspaper/parts/header/top-menu.php

ShortCode to add:

<div class="td-login-wrap">
' . do_shortcode('[userpro template=login]') . '

Original String Structure:

//<span class="td-sp-ico-logout"></span>
echo '<ul class="top-header-menu td_ul_logout">
<li class="menu-item">' .
get_avatar($current_user->ID, 20) . 'ID) . '" class="td_user_logd_in">' . $current_user->display_name . '' .
'
<li class="menu-item">
<i class="td-icon-logout"></i>' . __td('Logout', TD_THEME_NAME) . '

';
} else {

echo '<ul class="top-header-menu td_ul_login"><li class="menu-item">' . __td('Sign in / Join', TD_THEME_NAME) . '<span class="td-sp-ico-login td_sp_login_ico_style"></span>';
}
}//end login window

Modified String Structure:

Please advise how to add the correct syntax code.

4.a. Same on Serial 3.a. question.

5. Sign In/Join Mobile View using USERPRO shortcode
Filename:
Please advise where to modify it?

ShortCode to add:
Please advise the correct syntax code for this.

' . do_shortcode('[userpro template=login]') . '

Original String Structure:

Please advise where to modify it?

Modified String Structure:

Please advise how to add the correct syntax code.

5.a. Same on Serial 3.a. question.

6. FB Comments instead of WP comments
Filename:
wp-content/themes/Newspaper/header.php
wp-content/themes/Newspaper/loop-single-12.php

ShortCode to add:
header.php

<div id=”fb-root”></div>
<script>(function(d, s, id) {
var js, fjs = d.getElementsByTagName(s)[0];
if (d.getElementById(id)) return;
js = d.createElement(s); js.id = id;
js.src = “//connect.facebook.net/en_US/sdk.js#xfbml=1&version=v2.5&appId=XXXXXX”;
fjs.parentNode.insertBefore(js, fjs);
}(document, ‘script’, ‘facebook-jssdk’));</script>

loop-single-12.php

<div class="fb-comments" data-href="<?php echo get_permalink($td_mod_single->post->ID); ?>" data-width="100%" data-numposts="5"></div>

Original String Structure:
header.php


</head>

<body <?php body_class() ?> itemscope="itemscope" itemtype="<?php echo td_global::$http_or_https?>://schema.org/WebPage">

<?php /* scroll to top */?>
<div class="td-scroll-up"><i class="td-icon-menu-up"></i></div>

<?php locate_template('parts/menu-mobile.php', true);?>
<?php locate_template('parts/search.php', true);?>

loop-single-12.php

<?php echo $td_mod_single->get_item_scope_meta();?>
</footer>

<?php echo $td_mod_single->related_posts();?>

<?php
} else {
//no posts
echo td_page_generator::no_posts();
}

Modified String Structure: Please advise if this is the correct syntax code?
header.php


</head>

<body <?php body_class() ?> itemscope="itemscope" itemtype="<?php echo td_global::$http_or_https?>://schema.org/WebPage">

<div id=”fb-root”></div>
<script>(function(d, s, id) {
var js, fjs = d.getElementsByTagName(s)[0];
if (d.getElementById(id)) return;
js = d.createElement(s); js.id = id;
js.src = “//connect.facebook.net/en_US/sdk.js#xfbml=1&version=v2.5&appId=XXXXXX”;
fjs.parentNode.insertBefore(js, fjs);
}(document, ‘script’, ‘facebook-jssdk’));</script>

<?php /* scroll to top */?>
<div class="td-scroll-up"><i class="td-icon-menu-up"></i></div>

<?php locate_template('parts/menu-mobile.php', true);?>
<?php locate_template('parts/search.php', true);?>

loop-single-12.php

<?php echo $td_mod_single->get_item_scope_meta();?>
</footer>
<div class="fb-comments" data-href="<?php echo get_permalink($td_mod_single->post->ID); ?>" data-width="100%" data-numposts="5"></div>
<?php echo $td_mod_single->related_posts();?>

<?php
} else {
//no posts
echo td_page_generator::no_posts();
}

6.a. Same on Serial 3.a. question.

7. If there is a new update of the Theme like for example: header.php as we added a Custom Code on version 6.x.x has 92 Lines + 2 Lines on our Custom Code both on Main Theme and Child Theme then a new update came version 7.0 header.php has 98 Lines, since our Child Theme had originally 92 Lines, are we going to update also our Child Theme structure based on the latest one from 92 Lines to 98 Lines then + 2 Lines on our Custom code?

8. Mobile Theme Plugin – if I install this plugin would the Child Theme modification will reflect to this? I mean I made changes in Serial 3, 5 and 6 will it reflect also? Please advise.

8.a. Whats the difference between Theme Panel background color for mobile vs Mobile Theme Plugin Settings background color? Which one should I make the changes if this Plugin is installed?

8.b. Gradient color – may I ask the exact hex number of this color? Link Here

9. Am I allowed to create directory structure and add the following filename on the Child Theme incase all of the above are possible to my site.

>loop-single-12.php
>top-menu.php
>For Serial 5 filename
>header.php

I have sent my Login Credentials via mail incase you may need it with the same Subject here.

Regards

Bogdan B.
tagDiv Staff

Hi,

That is a problem related with a WordPress file and it could be caused by some plugin. Try to login in your ftp account and rename the plugins folder from …/your-wp-install/wp-content/plugins then try to login again. Here you can find more details about this process: https://codex.wordpress.org/FAQ_Troubleshooting#How_to_deactivate_all_plugins_when_not_able_to_access_the_administrative_menus.3F

Thanks.

Catalin
tagDiv Staff

Hello valerianidesign,

Please ensure that your latest update was loaded successfully. So, to be sure, please try to make a fresh install and update the theme only through FTP because this is the surest method to do an update. Also, after doing that, please install only the plugins that come bundled with our theme (Visual Composer 4.11.2, Social Counter 4.0). Before doing an update, please ensure that you have removed your old theme to avoid the installation errors.
For more information about theme update, please check our documentation here -> https://forum.tagdiv.com/how-to-update-the-theme-2/

Hope this helps and let us know how it goes!

Thank you for your understanding!

simchris
tagDiv Member

a) make sure you update VC plugin properly by
— delete old folder in /plugins/
— upload NEW updated js-composer plugin folder via FTP into your plugins folder
b) log-in to your theme
c) clear web browser cache completely
d) clear transients with wp-optimze
e) launch visual composer
f) if your page shows [code] try preview then ‘save’ without making changes
g) read up on changes to Visual Composer in case *they* decided to deprecate/retire some feature, which no longer works and will leave an empty space or reveal dead shortcode — only option is to remove old dead shortcode, and rebuilt that element

and it goes without saying you should ALREADY have increased your default memory for WP to 96MB or more in your wp-config.php file to even use VC at all!

VC is nice to have drag and drop, but it’s a tricky little bastard… er … little fellow.

If you get white screen of death, that’s a whole ‘nuther story.

Good luck!

simchris
tagDiv Member

a) make sure you update VC plugin properly by
— delete old folder in /plugins/
— upload NEW updated js-composer plugin folder via FTP into your plugins folder
b) log-in to your theme
c) clear web browser cache completely
d) clear transients with wp-optimze
e) launch visual composer
f) if your page shows [code] try preview then ‘save’ without making changes
g) read up on changes to Visual Composer in case *they* decided to deprecate/retire some feature, which no longer works and will leave an empty space or reveal dead shortcode — only option is to remove old dead shortcode, and rebuilt that element

and it goes without saying you should ALREADY have increased your default memory for WP to 96MB or more in your wp-config.php file to even use VC at all!

VC is nice to have drag and drop, but it’s a tricky little bastard… er … little fellow.

If you get white screen of death, that’s a whole ‘nuther story.

Good luck!

simchris
tagDiv Member

a) make sure you update VC plugin properly by
— delete old folder in /plugins/
— upload NEW updated js-composer plugin folder via FTP into your plugins folder
b) log-in to your theme
c) clear web browser cache completely
d) clear transients with wp-optimze
e) launch visual composer
f) if your page shows [code] try preview then ‘save’ without making changes
g) read up on changes to Visual Composer in case *they* decided to deprecate/retire some feature, which no longer works and will leave an empty space or reveal dead shortcode — only option is to remove old dead shortcode, and rebuilt that element

and it goes without saying you should ALREADY have increased your default memory for WP to 96MB or more in your wp-config.php file to even use VC at all!

VC is nice to have drag and drop, but it’s a tricky little bastard… er … little fellow.

If you get white screen of death, that’s a whole ‘nuther story.

Good luck!

ilnegozio
Participant
#0

Hi there,

First of all, I manage to update the Theme from version 6.7.2 to version 7.0 without having a problem, if you have some customization through code, you will have to do a backup and then you should try to re-implement this in Newspaper 7 files. Here’s what I did:
1. Switch your site to “Maintenance Mode” using a plugin or if you don’t have its fine also.

2. I switch my Theme from “Newspaper” to “Twenty Fifteen” theme since its in “Maintenance Mode” so nobody sees it except me. 🙂

3. I deactivate all my plugins and if possible do not deactivate the following plugins “WP Super Cache”, “Cloudflare” and my “Maintenance Mode” plugin, please note that “WP Super Cache” plugin once deactivated and activated again the settings change back to its default and make sure you set it to the correct settings or follow this link: https://forum.tagdiv.com/cache-plugin-install-and-configure/

4. Please don’t skip this to always backup the files and the database or ask your hosting company to guide you on how to do it, in case something goes wrong with the server you could use the backup to revert to the previous state as what the Documentation says follow this guide link: https://forum.tagdiv.com/how-to-update-the-theme-2/Please read it carefully and follow what the instruction says follow the guide until Serial “A. Update the theme via FTP” only, this is the best way possible to update the Theme recommended by the tagdiv team.

5. After the update please ensure that you have cleared all your caches and purge your CDN files if you are using the CDN, and then go into the Theme Panel and click on the Save Settings button.

6. Update the following plugins – Visual Composer, Slider Revolution, tagDiv Social Counter and tagDiv Speed Booster that comes with the latest file you just downloaded from Envato>Download>All Files & documentation inside that there is a Folder name Plugins, how to update these plugins? follow this link and read it carefully: https://forum.tagdiv.com/how-to-update-visual-composer-plugin/ and do the same way with the remaining plugins Slider Revolution, tagDiv Social Counter and tagDiv Speed Booster only.

7. Check your site if it’s working or not, if it is working then proceed to the next step, congrats you made it. 🙂

8. Then start activating again your plugins that you just deactivated earlier in Serial 3, much better one by one to activate your plugin then you will know what causing you a problem if you activate a plugin, first you activate the recommended ones then the rest of your plugins.

9. Since you haven’t found any problem at all and if you have some customization through code on the previous version, then you should try to re-implement this in Newspaper 7.

Try this common troubleshooting tool:
a. Clearing all your caches and purge your CDN files help a lil bit of our common problems.

b. Save again your Permalinks in case you have some extra Pages which comes or created by your Third Party Plugins and problems with some links are “Not Found”, go to Dashboard>Settings>Permalinks and mine is set to “Post name” then click “Save Changes”.

Lastly, if you have found any error or conflict or question about anything, please just do a search here in the forum or write a new topic and address your problem and I just share this atleast a lil help for the awesome tagdiv team. Great theme ever!!!

I love the new update Newspaper version 7 🙂

Enjoy!!!

Catalin
tagDiv Staff

Hello nucreative,

First of all, please ensure that you are correctly installed the new update via FTP because this method is most safety way in this regard. Also, please ensure that you are using the latest version of Visual Composer (4.11.2), Social Counter (4.0) and also, you have to use the latest version of child theme that comes bundled with our theme. Try to add all your customization from your old child theme to the new child theme and check the results.

Hope this helps and let us know how it goes!

Thanks.

Bogdan B.
tagDiv Staff

Hi,


@wildmercury
the back-end changes if you activate the mobile theme as on pages there will be an extra mce editor for the mobile theme page. You can edit this page but not with visual composer. That is why you have the “strange” changes in tehe back-end because there are 2 editors now. One for desktop and one for mobile. If you deactivate the mobile theme, the second editor will be gone.
As for the social counter, please make sure you have version 4.0 installed and then follow this guide to properly set it up: https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/


@eddycom
Something might have gone wrong with the installation of the theme or the update. Please remove the theme altogether via ftp and access your wp-admin without the theme and see if there is still an error. Then install the theme following this guide: https://forum.tagdiv.com/install-via-ftp/

Thank you!

Catalin
tagDiv Staff

Hello MarketExpertise,

Please keep in mind that the Visual Composer plugin is fully tested with our theme and works as properly. Please ensure that you have updated your theme completely and also, via FTP because it the most safety method in this regard. Also, please ensure that you are using the latest version of Visual Composer 4.11.2. Clears all your caches and check the results. Also, please try to use the theme without any untested plugins to rule out the conflicting plugins.

Hope this helps and let us know how it goes!

Thank you for your understanding!

Catalin
tagDiv Staff

Hello Edu Gomes,

Please ensure that you have correctly done your update. Usually, we recommend doing an update only via FTP because this is the most safety method in this regard. The exchange Widget is just tested with the new theme and works as properly. Also, please check our documentation here -> https://forum.tagdiv.com/exchange-widget/ Please try to disable all your active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins. If your problem is still there, please try to make a new fresh install via FTP and check the results.

Hope this helps and let us know how it goes!

Thank you for your understanding!

Bogdan B.
tagDiv Staff

Hello,

It seems something went wrong with your install. Please try to delete the theme and make a fresh install via ftp like this guide shows: https://forum.tagdiv.com/install-via-ftp/
Let us know how it goes.

Thank you!

Andrei L.
tagDiv Member

Hi

V 2.3.6 is tested and mobile menu and search button works fine. You said that is a new install but after I looked on your test website where you have V 2.3.6 instilled I’ve seen a custom page structure which is not generated by the theme. This container breaks theme’s layout: http://screencast.com/t/svERL3plO so you have to adjust it’s style or remove it from page source.
Try to install the theme again and make sure you do a clean update. By this I mean that you have to delete previous install and upload new themes files via WordPress or vis ftp. Also deactivate all others plugins except Visual Composer and test the theme again, without making any changes in its code, or whiteout any additional plugins.

Thanks!

Catalin
tagDiv Staff

Hello henrib,

Usually, we recommend making your update only through FTP because it is the most safety way that you can do an update. The Envato Toolkit plugin sometimes creates some errors and might appear this issues in the updating process and if you try to update your theme within WP you get this error because the entire folder wich contains the source code is not removed totally and because of this you will get this warning with ‘Folder already exist’. Please try to remove your old version and try to update it only via FTP according to our documentation here -> https://forum.tagdiv.com/how-to-update-the-theme-2/

Thank you for your understanding!

Catalin
tagDiv Staff

Hello mixamex.com,

I have tested your website and I saw that you are using the RTL mode. Unfortunately, our theme has not been designed to be used in this mode and as you can see, might be appeared a lot of unknown issues. Please try to revert the theme options to the default one, without untested plugins and check the results. Also, if your problem is still there, please try to make a clean install from scratch via FTP with default theme settings and see how it works.

Than kyu for your understanding!

marko
tagDiv Member

Thank, about the new update if i copy all file with ftp “patch_6.6_7.0” all work?
my template is update to the last version.

Bogdan B.
tagDiv Staff

Salutare,
Te rog incearca din nou sa faci upodate-ul pentru ca nu ne-am intalnit cu astfel de erori pana acum. https://forum.tagdiv.com/install-via-ftp/
Incearca te rog si fara child theme si fara plugin-uri (disable la toate exceptand visual composer si clear la cache)
Grid-ul din tema mobila functioneaza ca cel de pe pagina de categorii. Nu se pot filtra resultatele ci sunt afisate doar cele mai recente posturi. Aceasta decizie a fost luata pentru a avea viteza cat mai mare pe mobile.
Plugin-ul poate fi dezactivat si atunci varianta desktop va fi afisata si pe mobil ca si pana acum. Meniurile noi vor fi prezente si fara tema mobila instalata.
Multumesc.

Catalin
tagDiv Staff

Hello alexander-greco,

Please ensure that you have done your update via FTP and also, please check if you are using the latest version of Social Counter plugin (v. 4.0) After checking the results, please try to clear all your caches, purge your CDN files if you are using and then you can check the results.

Hope this helps and let us know how it goes!

Thank you for your understanding!

Catalin
tagDiv Staff

Hello ilnegozio,

Unfortunately, as a general rule, we recommend always doing backup for each update to be more safety in this regard.

1,3)If you have a custom CSS in your CSS box, please try to re-save it again as the code to be regenerated in the new version of Newspaper (v. 7.0).
2)Please ensure that you have correctly updated your theme via FTP and also, please check if you have the latest version of Social Counter installed on your side (version 4.0).

Hope this helps and let us know how it goes!

Thank you for the message!

Bogdan B.
tagDiv Staff

Hi,
Something must have gone wrong with the updating process or maybe you use a child theme from newspaper 6. Please try to do a clean install via ftp: https://forum.tagdiv.com/install-via-ftp/ remove your child theme as it will not work with newspaper 7 (it has to be re-done) and try it without any plugins as some of them could become incompatible with newspaper 7. Disable all plugins except visual composer, clear cache and reset cdn files.
Thank you!

Bogdan B.
tagDiv Staff

Hi,

In order to update from newspaper 6, you need to delete the old theme altogether and copy over the new theme via ftp. Then simply run the update script from the welcome screen: http://screencast.com/t/NXxqfbe4T

Before the update make sure you do a full backup of your current installation – https://codex.wordpress.org/WordPress_Backups and then do a clean update, meaning that we recommend that you delete the old version of the theme before uploading the new one – https://forum.tagdiv.com/how-to-update-the-theme-2/ update also the plugins that come with the theme files from the /plugins folder. In the “how to update” guide is specified that you will have to run the script that will import from database your settings.

The shortcodes have been changed so old ones will not work anymore. Please note that old files customization or custom css will not work with the new version and you will have to adjust or re-add them.
You will have to re-apply a few settings though as some elements change their order and number such as blocks or post templates so a post template from newspaper 4 for example post style 3, will not be post style 3 anymore but a different number.
You will only have to allow a half hour to restore your site to it’s previous setup.

Thank you!

london789
Participant
#0

I tried updating to version 6 a couple of weeks ago but went back to 4 as everything got jumbled up for example sidebar was below content and visual composer was messy (but the updater script did work to keep my sidebars).

I will try again with version 7 this week but can I check on this page forum.tagdiv.com/how-to-update-the-theme-2 you say to delete existing theme via ftp and make sure the following are deleted – but are these deleted if I already delete the existing theme folder or are they somewhere else as well?

page-homepage-bg.php
page-homepage-bg-loop.php
page-homepage-blank.php
page-homepage-loop.php
page-homepage-timeline.php

tuliss
tagDiv Member

Hello, Bogdan!

I probably did an awful mistake cause my mobile site is hardly loading now and when it does is loads with all kinds of bugs

in the administrator panel I entered the “appearance”, then “editor”. I found the file header.php and added google code after the header. then I clicked update file

Since that moment it all went bad for my mobile site

I deleted the google ad code but it’s still not working.

Should I have added the code somewhere else? using the FTP and not the administrator panel?

How can I save my mobile site now?

Please help! 🙂

Tsvi

jsleek21
Participant
#0

I am sure this has been on here before but I am having problems installing demo content. My site is http://www.rebel-student.com. I can install the settings but I would like to install the content and when I try that it is coming up with an ajax error.

Ajax error. Cannot connect to server, it may be due to a misconfiguration on the server.
textStatus: error
td_ajax_request_name: full_demo_media_1
errorThrown: Not Found

responseText: <!doctype html >
<!–[if IE 8]> <html class=”ie8″ lang=”en”> <![endif]–>
<!–[if IE 9]> <html class=”ie9″ lang=”en”> <![endif]–>
<!–[if gt IE 8]><!–> <html lang=”en”> <!–<![endif]–>
<head>
<title>Page not found | Rebel Student</title>
<meta charset=”UTF-8″ />
<meta http-equiv=”Content-Type” content=”text/html; charset=UTF-8″>
<meta name=”viewport” content=”width=device-width, initial-scale=1.0″>
<link rel=”pingback” href=”http://rebel-student.com/xmlrpc.php&#8221; />
<link rel=”alternate” type=”application/rss+xml” title=”Rebel Student »…

I have a somewhat understanding on FTP and other coding skills so if I could just get some guidance if you guys know what the problem is I can fix it so I can get the site going.

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