Search Results for 'install'

Hi,

Please try to clear any caching installed and check to see if this fixes the broken pages, because this could be a caching problem.

Thanks

Hello thefrontlinewire,

If the demo still won’t load, you need to check if you have the correct permissions on your upload folder. If not you can use the c-panel to change permissions (set them to 777) or if you do not have access to the Cpanel, please contact your hosting provider. Another thing you can check with your host is to unlock the demo if there is some setting which blocks access to it.
If all of these will not do it, please send us an email at contact@tagdiv.com and request the manual installation and we will provide the XML file for the specific demo you want to import.

Thank you!

Hi,

You can use this guide to update the theme – https://forum.tagdiv.com/how-to-update-the-theme-2/ using the methods mentioned, and following the required steps for each one.
Also please remember to install the latest version of the plugins bundled with the theme
– https://forum.tagdiv.com/how-to-update-visual-composer-plugin/

Thanks

Hi,

I do not know why this problem is happening, since it is working properly now for all other users. Maybe something else is causing this issue. I suggest you disable all your plugins except Visual composer and the social counter, switch to the main theme if you are using a child theme and clear any caching installed. Then check to see if you can configure the counter properly. You can use this guide for more information
– https://forum.tagdiv.com/tagdiv-social-counter-tutorial/
If the issue is still present after you tried these methods, please send us an email at contact@tagdiv.com and provide admin login information, so we can take a look. Also paste a link to this topic so we can identify you.

Thanks

Hello GiancarloIdili,

Check your system status to be according to our documentation here -> https://forum.tagdiv.com/newsmag-install-via-ftp/ clear all your caches and check the results. Also, ensure that you are using the latest version of theme.

Let us know how it goes!

Thanks for the message!

Hi,

Please use this guide to make sure you have configured the social counter properly
– https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
If you have installed the latest version of the plugin from the theme package, and also cleared the browser cache, everything should work as intended. Please remove the social counter from your page, disable all your plugins except Visual composer and this plugin, clear any caching installed on your website then add and configure the counter and check the results.
Also make sure that your Facebook profile is public (very important)
Please note that some delay can be possible for the data to synchronize, and the counter to display the Facebook likes. If this does not happen please provide a link to your website where the counter is present, so we can inspect it.

Thanks

Hello JustinShead,

I suggest you downloading again the latest version of the theme from Theme Forest and re-install the theme via FTP way according to our documentation here -> https://forum.tagdiv.com/newsmag-install-via-ftp/ Clear all your caches, browser caches, and cookies and check the results.
If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide there the link to this topic so we can quickly identify you.

Thanks for your understanding!

Hello cloin1,

Please try to re-download the Newsmag 3.4 packet version and re-install it at your website and check the results. Also, you should check the system status parameters to be according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Clear all your caches and check the results.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello saucemonsters,

Try to make a new clean install from scratch via FTP way and then install only the plugins that come bundled with the theme core files and check the results. Also, if you are using some untested plugins, you should disable all of them, leave just Visual Composer to active, clear all your caches and check the results. This feature has been tested with the theme and it seems to work as expected on a fresh install. Try to do this according to our documentation here -> https://forum.tagdiv.com/newsmag-install-via-ftp/

Thanks for the message!

Hi,

I am sorry that this plugin you were using is not working anymore for you. I could not say which part of the update is causing the problems you are having. If it was working properly before try to think what modifications you have made before the issue occurred. Or what other plugins you have installed, conflict can come between plugins as well.

Thanks

Hello,

This is because you are not installing the theme properly. You are trying to upload the main theme package to wordpress. Please extract the package and only upload the theme, not the entire archive. Please use this guide: https://forum.tagdiv.com/install-via-wordpress/

Also: https://help.market.envato.com/hc/en-us/articles/202821510

Thank you!

Hi,

That could be a general question that applies regardless of the theme used. You could search online for answers on this matter, and possible security flaws if there would be any
– http://stackoverflow.com/questions/41191655/safely-disable-wp-rest-api
If you decide to use these plugins you could also search for and install security plugins, as there are many that can improve the website security, if you should feel that it is vulnerable or just to be on the safe side. Maybe consider getting some security advice from professionals in this field.

Thanks

Hello,
You should first delete the theme from your WordPress install and then install it again as the guide suggests.
This method will replace all of the theme files, yes
Thank you!

Hi,

I have tested the background ad with the latest version of Newsmag, and it is working properly. Please check to see if you have an URL inserted in the background ad section – https://www.screencast.com/t/8hLcQs9hlXsQ and this option is disabled.
Also check any other custom code you might have entered in Theme panel, or modifications to the theme files. Maybe a plugin could be the cause, you could try to disable all of them except Visual composer, clear any caching installed then see if this issue is still present. Please let us know how it goes.

Thanks