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thriftytravelbug
tagDiv Member

Ok, I have never used FTP and this tutorial doesn’t tell me what the host, username, password and port are. I am still very confused, and I thought this installation would be much easier than this.

Snyaper
Participant
#0

Hello, we installed WP PostRating on WordPress.org But dont running normally. The stars design not good, i think can doing CSS codes.

How i can use normaly this plugin can you help us ?

http://i.hizliresim.com/M06oZ9.png

https://saglikdurumu.com/limonla-gebelik-testi/

Thanks a lot

WonderOfWander
Participant
#0

I am trying to install the SPOT Widget 2.0 in the sidebar of my blog posts.
After briefly flashing the map, It keeps returning an JS error.

(it’s the second widget down in the right column)
http://wonderofwander.com/florida_keys-gloucester_ma/

I’ve tried installing the Google Maps API key a couple of different ways, using both No Restrictions and HTTP restrictions.

1) via a couple of different Plug-ins
2) via the Theme Panel>Custom Code>Custom Java Script

I do not believe I used the code correctly in #2 as I’d get an “x” next to the line, but I am not sure how to remove the <script></script> properly from the code as per your instructions.

This was the code I was putting in there with the “YOUR_API_KEY” replaced with my actual API key.

<script async defer src=”https://maps.googleapis.com/maps/api/js?key=YOUR_API_KEY&callback=initMap&#8221;
type=”text/javascript”></script>

Any thoughts on what I am doing wrong or how to code it properly for Step 2?

PedroMiguelMoreira
Participant
#0

Hello,

My site is videosupporters.com and it has a lot of embeded videos, so I installed the plugin ” WP YouTube Lyte” to “lazy load” of videos (note: I don´t have installed the mobile theme of Newspaper because it makes that a important part of my site doesn´t appear in the mobile devices, and besides the responsive Newspaper works fine).

After installing that plugin, the speed of the site at desktops improved significantly.

However, it didn´t happen nothing in the mobile devices, in spite of having added the code that the plugin advices:

add_filter(‘lyte_do_mobile’,’lyte_on_mobile’,10,0);
function lyte_on_mobile(){
return true;
}

The developer of the plugin can´t find the origin of the problem, although recognizing that the videos (on the homepage) are not “lyte”.

I just don´t know how to solve this problem, so I ask you if you have any idea of what is going on (I admit that it can be related to the theme).

Thank you.

Best regards.

Catalin
tagDiv Staff

Hello akzul65,

Please ensure that you have loaded the right plugin which comes bundled with our theme packet according to our documentation here -> https://forum.tagdiv.com/how-to-install-revolution-slider-v5/ Notice that the Rev Slider was fully tested with the theme packet and it seems to work as expected with the theme. Clear all your caches and check the results.

Thanks for your understanding!

Simion C.
tagDiv Staff

Hi,

Sorry for misunderstanding, you must install the WordPress SEO by Yoast plugin, and configure it using this guide – https://forum.tagdiv.com/facebook-share/ You can find more information here – https://yoast.com/social-media-optimization-with-yoast-seo/

Thanks

press15
Participant
#0

Good Evening,

For some reason my website won’t display any of my pages on the mobile version expect for the homepage, every other page will not show up. I have the mobile them plugin installed, but when I deactivate the mobile theme plugin, everything works fine.

I recently also installed installed WP Super Cache and I used the recommended setting you supplied on this website https://forum.tagdiv.com/cache-plugin-install-and-configure/

My website is hudsonvalleypress.com

thank you

Catalin
tagDiv Staff

Hello Assiba13,

Unfortunately, this type of errors happens due to your bad installations or some errors which might be appeared from your untested pluigins. My advice is to make a new clean install from scratch via FTP way because this is the surest method in this regard, according to our documentation here -> https://forum.tagdiv.com/install-via-ftp/
Clear all your caches, purge CDN files and check the results.

Thanks for your understanding!

Catalin
tagDiv Staff

Hello ImaImpact,

I have inspected your website and I saw that you are not using the latest version of the theme. Update it to the latest version of it via FTP way according to our documentation here -> https://forum.tagdiv.com/install-via-ftp/ and also, for more information about our mobile theme plugin, check the guide here -> https://forum.tagdiv.com/the-mobile-theme/ Clear all your caches, purge CDN files and check the results.

Thanks for the message!

Catalin
tagDiv Staff

Hello itmehedi,

Please notice that if you will update the theme, your theme settings will not be changed. We recommend doing your theme update via FTP way because this is the surest method in this regard. For more information about this, please consult our guide here -> https://forum.tagdiv.com/install-via-ftp/

Thanks for the message!

akzul65
Participant
#0

iam trying to install revslider but getting

Plugin could not be activated because it triggered a fatal error.

how to solve

jorgechappa
Participant
#0

Hi, (I´ve a basic english)
I bought Newsmag and when a try to install it, wordpress tell me that “The theme does not have the stylesheet style.css.”

Can you help me?

Radu B
tagDiv Member

Hello and thank you for your reply!

Like I mentioned in the previous post at point 3, I only had iThemes Security, BackWPup and Visual Composer activated, and I disabled all of them, including Visual Composer, just to see if it might be the problem. So, I checked with all plugins disabled. I don’t use Jetpack (I usually delete it from start), a caching plugin or a CDN at this point, since I just installed WordPress and the theme, and I can’t really move further with the project since I can’t upload images.

Thank you!

Simion C.
tagDiv Staff

Hi,

Please follow this guide and modify the mentioned parameters – https://forum.tagdiv.com/system-status-parameters-guide/ Also here is a guide to improve page speed – https://forum.tagdiv.com/how-to-make-the-site-faster/ and configure the cache plugin – https://forum.tagdiv.com/cache-plugin-install-and-configure/ If you still have problems on a fresh theme install, installing only the theme’s required plugins and after using the recommendations above please provide a link to your website so we can take a look.

Thanks

Simion C.
tagDiv Staff

Hi,

This could be happening when the complex visual composer elements present on your page, make multiple ajax requests under heavy visitor traffic. You should try to reduce the number of requests, like block pagination, ajax filter etc. from each of the block settings – https://forum.tagdiv.com/block-settings-guide/ Also make sure you have updated Visual composer – along with the theme update. Alternatively this can be caused by a plugin, so you could deactivate all of them if possible, except visual composer and check the results. Here are some guides to help you configure the WP Super Cache plugin – https://forum.tagdiv.com/cache-plugin-install-and-configure/ and optimize site speed – https://forum.tagdiv.com/how-to-make-the-site-faster/
Lastly please make sure the server meets the theme’s requirements – https://forum.tagdiv.com/requirements-for-newspaper/ Hope this helps and let us know how it goes.

Thanks

alcanceweb
Participant
#0

Gentlemen,

My widgets page are too slow, it takes a 5-8 delays seconds for a single scrollbar click. It just impossible to work with.
I tried fresh installation, no plugins activated, cache cleared, other updated browsers, nothing works.

Waiting for a solution, please.

Best regards,
Fabio.

Catalin
tagDiv Staff

Hello Soothsayer,

First of all, please ensure that you are using the latest version of the theme which comes bundled with the theme packet and also, installs only the plugins that come bundled with the theme pack and rule out any conflciting plugins. If you want to exclude some categories from Blocks, yo should consult the theme panel option from our guide here -> https://forum.tagdiv.com/block-settings-guide/ Also, clear all your caches, purge CDN files and check the results.

Thanks for your understanding!

mattemkadia
Participant
#0

Hi Guys, the search icon on my menu bar doesn’t seem to line up vertically in the middle, and when it’s open the search button also sits slightly higher than the search field, any ideas why? this is a fresh install of WordPress and I’ve not added any additional CSS to the theme at all.

https://www.dropbox.com/s/7gnpyj2i380adag/tagdiv-newsmag-search-box-001.jpg?dl=0

Thanks
Matt

Catalin
tagDiv Staff

Hello itmehedi,

Please keep in mind that our recommended way to do theme update is via FTP way. Please consult our guide here -> https://forum.tagdiv.com/newsmag-install-via-ftp/ follow all the steps from here and update your theme.

Hope this helps and let us know how it goes!

Thanks for your understanding!

itmehedi
Participant
#0

Hello,
I want to explain first that I want to do.
I have older version of newspaper theme (7+). So, Now I want to update the theme.

Here, I will do:
Go to cpanel-> Website Name folder -> Wp-content folder -> Theme Folder-> Newspaper -> Delete this folder and Upload Latest version.

I have not edited or customize existing theme code.
So, I guess, my theme will update if i follow above process. But, Here is my few query:

1) Do I need to active other theme during this process?

2) After update will it change my all existing theme setting?

3) I have installed demo version of newspaper theme(when i started the website). Later, I edited or deleted demo post and replaced with my new blog post. And also, I have changed the setting as my need(Few block also deleted from my homepage which were not necessary for me).
So, What will happen for the demo setting that I installed with older version?
(I am worry about this part please explain clearly. Because, if previous demo setting not work then I need to install demo version again with this update theme version and need lots of work to setup everything again.)

4) I do not want to change my exiting theme setting, post-page setting etc but want to update theme. So, if i follow my above step then will i face any problem? Do you have any other safest recommendation to update the theme?

Thanks

Bogdan B.
tagDiv Staff

Hello,

If you want to change the header, menu and background for different parts of your site,then it;s easier to use am multi-site and install the theme and WordPress on both or all of them then create redirects back and forth from them. If you do not want ot use a multi-site, then you will have to hire a developer to help out as the customization will be much more extensive than what we can provide via the theme support.

Thank you for your understanding.

T2N
Participant
#0

Is the TagDivmobile theme faster than the normal theme for mobile? I had the Tagdiv mobile theme installed but there seems to be a conflict with visual composer. The content in About us page and some other pages doesn’t display. How do you fix that?
I’ve put it back to the normal theme but it seems slower more sluggish.

Simion C.
tagDiv Staff

Hi,

Please follow this guide and increase the mentioned parameters if required – https://forum.tagdiv.com/system-status-parameters-guide/ Also you should try as a test to disable all your plugins except Visual composer, clear your cache and check the speed again, maybe a plugin is causing this. Here is a guide to help you further improve your website speed – https://forum.tagdiv.com/how-to-make-the-site-faster/ and recommended configuration for the cache – https://forum.tagdiv.com/cache-plugin-install-and-configure/

Thanks

manumahajan26
Participant
#0

Hello team , In my newsmag theme youtube subscribers count shows 0 . Even i delete and reinstall the plugin, my theme is up to date ,and youtube channel id is also correct. I checked it on different web browsers

Radu B
Participant
#0

Hello!

I’ve seen that this issue has happened to many people, but I believe this is a different situation, since it only happens on the Newspaper theme. I’ve tried a default theme from WordPress and the images upload just fine.

I’ve just installed WordPress and the theme, so everything’s fresh and up to date. I care to mention that:

  • The images are optimized – no large files or anything like that;
  • The names of the images are written properly, without any strange characters in them;
  • I’m not using WP Smush or EWWW Image Optimizer, which are known to cause this issue. I just have iThemes Security, BackWPup and Visual Composer at the moment, which I disabled and still got the issue;
  • I’ve set the memory limit to 64MB, and even up to 96MB, but the issue still occurs;
  • Everything in the theme’s System Status is green and properly set;
  • I’ve switch to the parent theme from the child theme, but still no difference;
  • Suhosin is not installed on the host.

Ran out of options here :D. Let me know if you need more info or the WordPress admin credentials to check the situation yourselves.

Thank you!

Best wishes,
Radu

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