Search Results for 'install'

Hello mixamex.com,

I have tested your website and I saw that you are using the RTL mode. Unfortunately, our theme has not been designed to be used in this mode and as you can see, might be appeared a lot of unknown issues. Please try to revert the theme options to the default one, without untested plugins and check the results. Also, if your problem is still there, please try to make a clean install from scratch via FTP with default theme settings and see how it works.

Than kyu for your understanding!

Hi,
The update patch will work if you do not have an older version than 6.6. in your case, you can apply the patch directly. Just make sure to update the plugins as well. Remove the ones you have installed and install the new versions from the newspaper 7 package.
Thank you!

Salutare,
Te rog incearca din nou sa faci upodate-ul pentru ca nu ne-am intalnit cu astfel de erori pana acum. https://forum.tagdiv.com/install-via-ftp/
Incearca te rog si fara child theme si fara plugin-uri (disable la toate exceptand visual composer si clear la cache)
Grid-ul din tema mobila functioneaza ca cel de pe pagina de categorii. Nu se pot filtra resultatele ci sunt afisate doar cele mai recente posturi. Aceasta decizie a fost luata pentru a avea viteza cat mai mare pe mobile.
Plugin-ul poate fi dezactivat si atunci varianta desktop va fi afisata si pe mobil ca si pana acum. Meniurile noi vor fi prezente si fara tema mobila instalata.
Multumesc.

Hi,
Please try to disable all plugins except visual composer, clear cache and reset cdn files.
This will rule out a plugin conflict. Next, hit the ‘save’ button in the theme panel again for the theme to grab the settings from your previous install. Another thing to try is to activate the main theme if you use a child theme (a child theme is not update proof and it will have to be updated as well)
Let us know how it goes.
Thank you!

Hi,
Please make sure you update the social counter as well. Disable and delete files for your current version from the plugins section and install it from here: http://screencast.com/t/UDsnctOhOY2 Please check in the plugins section to verify you have the correct version (4.0)
Thank you!

Hello tunde,

Do you have installed the demo with the content? If so, you have to set your blocks and try to filtrate them to show your posts and your categories. If is not what you mean, please provide more details about how you have installed the demo and what kind of settings do you have on your side. For more information about blocks, please check our documentation here -> https://forum.tagdiv.com/block-settings-tutorial/ -> https://www.youtube.com/watch?v=ss-BEobegAw

Thank you for your understanding!

Yes,
Create a back-up, delete your theme, install the new one and run the script.
Thank you!

Hi,
The solution posted for replicating the travel demo will not work anymore as we have split the css file for each demo in order to reduce the css file size. SO now only when you have a demo installed will the css for it be loaded. As a workaround, please copy over the whole code from this file: http://screencast.com/t/hnSyV4jA and add it in your style.css at the bottom of the file.
Thank you!

Hello,
It depends on the settings you have on your site. If these are just theme panel settings, then they will not be lost as these are kept in the database. It is however recommended doing a back-up of your instalation forst just in case. Theme files customization however will probably not work anymore as lots of files got updated so customization probably will have to be re-made.
After you install the new version of the theme make sure you click the save button in the theme panel for it to grab the settings and display properly.
Thank you!

Hello ilnegozio,

Unfortunately, as a general rule, we recommend always doing backup for each update to be more safety in this regard.

1,3)If you have a custom CSS in your CSS box, please try to re-save it again as the code to be regenerated in the new version of Newspaper (v. 7.0).
2)Please ensure that you have correctly updated your theme via FTP and also, please check if you have the latest version of Social Counter installed on your side (version 4.0).

Hope this helps and let us know how it goes!

Thank you for the message!

Hi,
The old version of the social counter will not work with newspaper 7. Please Update your plugin by deactivating and deleting files and then installing it again from here: http://screencast.com/t/BVV4Uwsm8dp
Make sure you have social counter version 4.0: http://screencast.com/t/1ml2JAEDF
Thank you!

Hello,
The social counter works as expected. Please try to set it up properly by following this guide: https://forum.tagdiv.com/tagdiv-social-counter-tutorial/
Then either clear your cache or wait for it to update as it;s not a live count. It makes a few request per day to grab the count.
As for the mobile theme, we have no reports of this yet. Was this issue with the mobile theme installed or without the mobile theme plugin?
Thank you!

Hi,
In order to get the demo, you need to update to newspaper 7 and install it from the theme panel: http://screencast.com/t/ZqQlfIc0z
Thank you!

Hello sudhanshu15,

I suspect to be conflicting plugins. Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out this issue. Also, if you need some additional customization through code, please try to remove them and check again the results.

Hope this helps and let us know how it goes!

Thank you for your understanding!

Hi,
Something must have gone wrong with the updating process or maybe you use a child theme from newspaper 6. Please try to do a clean install via ftp: https://forum.tagdiv.com/install-via-ftp/ remove your child theme as it will not work with newspaper 7 (it has to be re-done) and try it without any plugins as some of them could become incompatible with newspaper 7. Disable all plugins except visual composer, clear cache and reset cdn files.
Thank you!

Hello,

Normally the Envato policy allows using a theme only on one install. You can, however, use the theme on a sub-domain if you plan on creating a testing site, but if we are talking about totally different sites with different content, then only one theme per install is legally allowed: http://screencast.com/t/NqzloVgyUJB. In your case, you can use the same license for your project.

Hope this helps!

If is not what you mean, please provide more details about what you want to achieve.

Thank you for the message

Hi,

In order to update from newspaper 6, you need to delete the old theme altogether and copy over the new theme via ftp. Then simply run the update script from the welcome screen: http://screencast.com/t/NXxqfbe4T

Before the update make sure you do a full backup of your current installation – https://codex.wordpress.org/WordPress_Backups and then do a clean update, meaning that we recommend that you delete the old version of the theme before uploading the new one – https://forum.tagdiv.com/how-to-update-the-theme-2/ update also the plugins that come with the theme files from the /plugins folder. In the “how to update” guide is specified that you will have to run the script that will import from database your settings.

The shortcodes have been changed so old ones will not work anymore. Please note that old files customization or custom css will not work with the new version and you will have to adjust or re-add them.
You will have to re-apply a few settings though as some elements change their order and number such as blocks or post templates so a post template from newspaper 4 for example post style 3, will not be post style 3 anymore but a different number.
You will only have to allow a half hour to restore your site to it’s previous setup.

Thank you!

Hello,

Unfortunately, this error could come from a big number of problems. I believe it happens due to a server configuration which is not responding, it could be due to a delay or it could also be a temporary issue so you can try this a few times and if you still get this error please contact your host provider and let him know about this, ask them to unblock our demo in order to retrieve the theme data. It could also happen due to your wp install or other plugins might also cause this. Also, make sure that your permission for the upload folder is set correct. You can check this by trying to upload an image in the media library. If the process succeeds then the permission is okay. If not you can use the c-panel to change permissions (set them to 777) or if you do not have access to the Cpanel, please contact your hosting provider.
Also, make sure you meet the requirements for newspaper: https://forum.tagdiv.com/requirements-for-newspaper/

If you still cannot install the demo, please send an email at contact@tagdiv.com and provide wp-admin so we can take a look. Please also provide a link to this topic.

Thank you!

Hello kskpatra,

I have checked your website and I saw that most images are displayed fine, like this -> http://screencast.com/t/hnZo8c2KwWz and with your second problem, it seems to be an issue with your post link which might appear from your untested plugins. I have checked your console and I also saw that you have a lot of js errors and warnings through it. Please try to disable all the active plugins, leave just Visual Composer to active and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Please clear all your caches and check again the results.

Hope this helps and let us know how it goes!

Thank you for your understanding!