- NewsmagInstall via WordPress
- NewsmagInstall via FTP
- NewsmagInstalling pre-built websites
- NewsmagUsing the theme translations together with WPML
- NewsmagHow to update a plugin
- NewsmagNewsmag theme support
- NewsmagCustom Post Type Support
- NewsmagImport / Export theme settings
- NewsmagHow to add icons in the menu
- NewsmagRequirements for Newsmag
- NewsmagNewsmag documentation
- NewsmagHow to update the theme
- NewsmagBlock settings tutorial
- NewsmagHow to update the WPBakery plugin
- NewsmagIntroduction
- NewsmagMain menu
- NewsmagFeatured image or video
- NewsmagAuthor card
You can close this ticket, as we believe we have it sorted. For anyone else facing this same issue, what worked for us was swapping to 2020 theme, backing up and deleting all existing Newsmag themes (including the child theme) and installing the theme fresh per the guide referenced above. It seems to us like the child theme was what was causing the issue, even though ours was pretty much empty. We didn’t have a ton of customizations in it, but other user’s mileage may vary.
How can I hide the sign in / sign up line in mobile menu?
I have WooCommerce installed and set as homepage.
Thanks!
When I update PHP to 7.4 from 5.4 I get the following error:
Your PHP installation appears to be missing the MySQL extension which is required by WordPress.
Which extension is he takling about?
Regards
is using child theme a good idea? can i install child theme by make the zip files of given files and uploading in the theme section in wordpress?
Hi there,
After installing Yoast SEO plugin the TD Composer plugin is not working anymore.
I have tried to uninstall Yoast, TD Composer and re-install it but the problem persists.
https://energiaonline.com.ar/wp-admin/post.php?post=620&action=edit
The strange thing that I get a blank page error. I thought it was a PHP error but is not. When I see the HTML source everything seems to be OK but in the chrome console I get a 500 error.
When I uninstall TD Composer everything works fine.
Post > https://imgur.com/ffFfe6v
Click on Edit Post > https://imgur.com/1JtlGEK – 500 error
View source > https://imgur.com/blA6aA1 – everything is there.
https://wordpress.com/support/incompatible-plugins/#caching-plugins
They said to share that list with you.
Here’s what else they said, “I’m not sure what you mean exactly. Why is the developer saying you need to install a caching plugin? Since we have built in caching, I’m not sure why they’d tell you do that.”
Also, if I disable the mobile theme plug-in, the photos with stories won’t load.
Hi,
When the mobile version is displaying on desktop as in your screenshot, then the problem is from a cache plugin, because you are using the mobile theme plugin, the mobile layout will have a different design and most of the cache plugins do not recognize this and provide the mobile version for desktop. We recommend to use WP Super Cache plugin with the settings from our guide -> https://forum.tagdiv.com/cache-plugin-install-and-configure/
And yes, if you want to have the same layout for mobile version, do not use the mobile theme plugin or use it but only for amp -> https://i.imgur.com/rpyGetE.png
Thank you!
Not sure what happened, but the upload button for images in Composer is not working. I can only remove images, not upload any.
I did recently re-install the theme. Got it fresh from Envato and uploaded via WP-Admin.
Screenshot: https://www.dropbox.com/s/kiq769f2fzgkj21/upload%20button.jpg?dl=0
Thank you!
So I can t choose anything other than 7 days or 30 days? Does any of them work with a cache module installed?
I reinstalled the theme, and that seemed to fix the missing icons.
However, the navigation items no longer function in any way. This is on desktop and mobile.
Regarding the retina image, the Composer no longer allows me to add images. Clicking on “remove” works, but the upload button does nothing.
yes it worked – all back to normal –
now I have another issue – I have installed the new header and it works fine on desktop but on mobile it shows the default logo and is not following the style of the main menu…..the same goes for the sticky menu – it remains unchanged in contrast to the edited version that I am using now – stinky menu shows the same sample logo and remains white while my current version is black…please advise
Hi,
You are using cloud templates, therefore to add an retina image will be done using tagDiv Composer -> https://i.imgur.com/oOvWgIY.jpg -> https://i.imgur.com/jJw1FR0.png make sure that you set it on sticky menu and mobile version too -> https://i.imgur.com/ORqY7Eq.png
For the problem with fonts, maybe the site was made on staging and after you moved the fonts are no longer recognize, what I suggest is to make a full backup to the theme and database, after that delete the theme and install it gain on the live website, if there is going something wrong restore the backup, but not before to check if the icons are displaying or not.
Thank you!
Good morning, I need some help. My website, https://bluebonnetnews.com, is struggling since the new theme was installed. The AMP and mobile themes are not working properly. The AMP seems to cause my pages to look wrong, particularly in an Edge browser. I have attached this screen grab to show you. The picture on the left is what happens to the site after I post each and every post. I have to manually deactivate and reactivate the AMP plug-in to fix the problem. Also the mobile version of the site needs to look like the front page of the website (the photo on the right, or at least something remotely like it). The mobile version looks mostly normal when the mobile theme is not activated; however, the photos are then missing. The sidebars are also not showing up in the mobile version and I need that fixed.
Here is the link:
Hi — I have installed the WP Search with Algolia plugin and have the “Use Angolia in the backend option”
It all works great except that the number of results per page is now 10 and not the 20 I have set in the Posts Loop module. Without the plugin, it does show 20 results.
Is this something you can help me with?
Thanks
Dan Kosmayer
thank you.
My question is this: I want to display on the site the most five-six most read articles in a period of time (7 days, the best option?) but we also need, simoultaneosly, to have a cache module installed. What do you recomend I do?
„Vrem un top al celor mai vizitate articole din ultima perioada si avem nevoie sa ramana instalat un modul de cache, ce solutie ne recomandati?”
Hi there,
just bought your theme and Im not able to activate it.
To activate the Newspaper theme:
1 – Go to the Dashboard area> Newspaper> ‘Activate Theme’ section.
2 – Enter your Envato Purchase Code in the required area.
3 – Press the ‘Activate Theme’ button.
I dont have ‘Activate Theme’ section. in my WordPress installation.
Can you please let me know how and where is the option to enter purchase code? Thanks
Hi jatin_makhija,
The demo you are using has the option for layout boxed enable, please go in theme panel> theme colors > general theme colors -> https://i.imgur.com/zmYvnKE.png and make sure that this option is set on disable.
After that you will be able to use tagDiv Composer to stretch the row with -> https://i.imgur.com/6SbnlTY.jpg select the row and stretch it as you like -> https://i.imgur.com/cHgsCRN.jpg
Also there are demos that are already full width -> https://tagdiv.com/mintyside-pro-demo-newspaper-theme/
Hope this will help you better!
Hi benoie, please make sure that the theme was installed as in our guide from here -> https://tagdiv.com/how-to-install-newspaper-theme/ and activate the theme -> https://tagdiv.com/how-to-activate-the-newspaper-theme/ also make sure that all theme requirements are set as in our guide from here https://forum.tagdiv.com/requirements-for-newspaper/ if the problem persists, please make sure that you have only theme plugins enable (tagDiv plugins), if you have other plugins, please disable theme clear all cache and check again.
If you tried all these and there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login and cPanel. We will take a look. Include a link to this topic in the email.
Let me know the results!
Dear support team,
how can I change width of page created by td builder?
Header works fine, I can stretch it way I want, but when I try to stretch content page, and it can be entirely new page with one empty row in it, it doesnt stretch more than 1200px. I would like to get 1400 px but it doesnt stretch more than 1200 px..
I also turned of all plugins and I have newest 10.3 version installed.
Also on some topics you suggest to use force full width in template settings, but I dont have this option available there, how is that possible?
This is pretty annoying… I used to have older version of newspaper some year ago and I gave it up because of this problems with width. Now I gave it another try, bought again, hoped in 10.3 version all would be fixed and it seems to me problems with width are the same.
Why dont you make it more robust so setting widht works always.. there are tons of complaints regarding to width.
Hi,
I just checked this on my install and for me the option is working -> https://i.imgur.com/87QN29a.png -> https://i.imgur.com/XilynVi.png try to add the http to the link and make sure that you clear all cache and you do not have any plugins taht are interfering with the theme settings.
Thank you!
Hi,
That is the mobile theme layout, this problem is usually happen when you are using the theme fore desktop and the mobile theme plugin for mobile devices and your cache plugin do not recognize the mobile plugin.
To avoid these problems, we recommend to use as a cache plugin the WP Super Cache plugin with the settings from our guide https://forum.tagdiv.com/cache-plugin-install-and-configure/ or use the mobile theme plugin only for amp -> https://i.imgur.com/QQf5SEN.png or disable it.
Thank you!
Hi moss8007 and mehedi57,
Please check if you are using WordPress v5.5 or v5.5.1, if yes, then you must use the last version of Newspaper theme too (10.3.6.1), only this will work on those versions of WordPress.
Also if you already have Newspaper 10.3.6.1 and you have this problem, then try the below steps:
1. Disable tagDiv Composer -> https://i.imgur.com/uzBdRB9.png
2. delete tagDiv Composer -> https://i.imgur.com/xGGfYE7.png
3. Reinstall tagDiv Composer -> https://i.imgur.com/Ay0zJHn.png or -> https://i.imgur.com/ZMgV9at.png
4. Clear all cache from your website, host and browser ( for browser use force refresh Ctrl Shift R ).
If the problem still persists, please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins (theme plugins), also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also you can use the Enable jQuery Migrate Helper in some cases this can help you to make tagDiv Composer to work.
Let me know the results!
Thank you!
Hi,
Please do not share your private credentials o forum.
As I can see now you have installed a demo but without content -> https://i.imgur.com/ORMiz5a.png and the post you have do not have set a featured image.
Also I reinstalled the demo with content and now is look like this -> https://i.imgur.com/pmCGREU.jpg but please do not edit the demo content -> https://i.imgur.com/Pnrcbam.png -> https://forum.tagdiv.com/newsmag-installing-demos/
Also the Newsmag theme do not have a full width content only boxed content.
If there is still a problem, let me know!
Thank you!
Adding @ to line 792 made the mixed content warning when editing templates go away, but the non-AMP mobile version is still broken.
I tried uninstalling and reinstalling the AMP plugin. Then uninistalled Jannah theme just to be safe, then updated permalinks with no changes. No luck. I disabled wp fastest cache and the premium plugin, refreshed permalinks again. (I’ve had no problems with wp fastest cache and Newspaper theme btw.)
I went into WP-Optimize and ran database optimizations, including cleaning some orphaned data that didn’t need to be in the database. Still no luck. Re-enabled wp fastest cache plugin, and I had been clearing cloudflare cache too during this time. Still no luck. I was also clearing browser cache.
I checked .htaccess file but didn’t see anything out of the ordinary unless I missed it.
I had noticed the mobile theme was broken not long after trying to add that logo image to MintySide Pro footer that caused the @ to disappear on line 792.
I emailed you guys Cpanel and WP-Admin logins.
Hi
since the last update, tagdiv composer button is missing. Already tried to deactivate and install the plugin again without success. Any clues?
