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Prymol1256
Participant
#0

Hello,
Ijust installed the Newspaper theme and I can’t find the install demos page as shown in your video on how to install demos. I only have the Welcome page, the Plugins page and the Support page. But no System status, Them panel, install demos pages.
Can you help me ?
Thank you.

Mirapee
tagDiv Member

It was part of the demo I install. I have deactivated the demo since I didn’t see where to edit those pages

Vlad S
tagDiv Staff

Hello !

The staging website should not affect the plugins upload. You can manually install and update your plugins. Please take a look at our documentation here: https://tagdiv.com/how-to-install-plugins-and-update-plugins/

I hope this was helpfull !

Thank you !

Vlad S
tagDiv Staff

Hello !

Try installing it with content and see if works. And yes, delete the content after that that.

Thank you !

Mirapee
tagDiv Member

I have installed the demon before without content and it’s still the same thing. Or should I install demo with content and later removed the content manually?

Vlad S
tagDiv Staff

Hello !

Please go into Dashboard – Theme Panel – Install Demos and install a demo from there. Then you will be able to edit it like I showed you: https://forum.tagdiv.com/installing-demos/

I hope this helped you !

Thank you !

123mj
Participant
#0

Hello Tagdiv.

We bought your theme “Newspaper”, but we are experiencing some issues.

1. Post template issue

We are using the demo “City news” (import with no changes) on the single post pages, we want to check the different options for “post template”

We expect that when we change the “post template” setting
http://take.ms/PdtHE

We expect to see this:
https://demo.tagdiv.com/newspaper/louge-music-reasons-why-in-form-leicester-city-will-finish/

Instead we see this:
http://take.ms/LbpIo (default something post temlate)

We have tried:
-Other server
-Different php versions (5.6 -> 7.2)
-New install of wp and theme
-New import of demo content for “city news”
-New import of demo content for the default white theme
-We even tried newsmag your sibling theme.

We have this issue for everything we tried.
Question: Do you know what is up here?

2. Gallery issue
We are trying to use: https://tagdiv.com/tagdiv-slide-gallery/
But it seems it does not work properly. Instead of the “Slide gallery” then we get a “grid gallery”. The Gutenberg editor block, does not give us similar options as from link: https://tagdiv.com/tagdiv-slide-gallery/ (http://take.ms/zRRjh) what we see is a grid: https://drive.google.com/file/d/1LKrZiyj_bHCbrv5vxxHO1jGm1Cqnuc-h/view

There is no option to get the Slider instead of the grid, and we don’t find any other Gutenberg blocks where it was possible.

Question: Can you please help us to get the slider?

3. Problem with custom post type
Via the tutorial and documentation we used the plugin that was in the download package from the Newspaper to create a custom post type with custom taxonomies.

With that we expect to see:
A new custom posttype with two taxonomies, with same options at “post” have for the newspaper theme: http://take.ms/effsl (screenshot of “post” CPT) and the Gutenberg editor.

Instead we see:
Old editor: https://drive.google.com/file/d/1SghrUywCHrOX8PnCEVapiyynTLGSQG9V/view
And these options only: https://drive.google.com/file/d/1kiaqlOIDNB2KT2TudDx6JwOk0dkA8lSR/view (Post setting block is completely missing)

Question: Kindly help to tell what we are doing wrong, and how can we get the options

Info:
We currently use PHP 7.2
We updated to the latest version of the theme 9.7.3


Thanks for helping.
Best regards. Lars

Calin
tagDiv Staff

Hi,

Please check our documentation for theme install -> https://tagdiv.com/how-to-install-newspaper-theme/ also make sure that the theme -> https://www.screencast.com/t/zzn4VP1kqi
If there is still a problem, please provide some more details and some screenshots!

Thank you!

Catalin
tagDiv Staff

Hi,

I need your website so I can investigate it closer where this title tag appears. Also, you can provide some useful screenshots with that error so I can localize it. Before this, ensure that you are using the latest version of the theme installed via FTP way according to our documentation from here -> https://forum.tagdiv.com/newsmag-install-via-ftp/

I look forward to helping you!

Thank you!

abbaskorejo
Participant
#0

I have purchassed theme NewsPaper yesterday, when Im trying to install plugins it says Ajax error and when I am opening Dashboard it is replaced with a screen which says update social plugin like below:

wp_booster error:
Please update your [tagDiv social counter] Plugin!
Display backtrace

pinkroma
Participant
#0

I have purchase the newspaper last version.
I have problems with the installation. Because it always appears to me this writing that is repeated:

wp_booster error:
Please update your (tagDiv social counter) Plugin!
Display backtrace

Can you help me?
Thanks

kallaikoi
tagDiv Member

Same problem here. Even using Troubleshooting mode. I’ve also tried activating tagdiv plugins within this mode.
I just see the common menu options, like if nothing was installed.

pinkypopcorn
Participant
#0

Good afternoon,

After installing the ‘Say What’ template it appears that the font (and font sizes) don’t match with the beautiful demo as shown on the Newspaper demo site.

Could you please take a look at the template as installed on my site to see what I might have done wrong?

Many thanks in advance for your help!

Best regards,
Eduard

Vlad S
tagDiv Staff

Hello !

Please make sure that this is not a plugin conflict. Disable all non theme related plugins and clear your cache. For cache we do recommend using WP Super Cache. Find out more about it here: https://tagdiv.com/wp-super-cache-plugin-install-and-configure/

Let me know if this fixed your issue!

Thank you !

chiuaua
Participant
#0

Hello,

I enabled the mobile theme together with the official AMP plugin and everything seemed to work, however when I returned to dashboard I noticed the AMP plugin configuration page is nowhere to be seen anymore. ALso, the /amp url’s on the site return 404 (but they did work briefly).

I tried uninstalling the plugin and installing again but I can see in the Plugins section it is enabled and installed, but the configuration page is not available.

SS:

Thanks

Vlad S
tagDiv Staff

Hello !

It seems that you have skipped some steps of the instalation. Please take a closer look at our documentation regarding instalation of the Newspaper Theme here: https://tagdiv.com/how-to-install-newspaper-theme/

Also take a look and make sure that you meet all of the system requirements so the Newspaper theme will work flawslessly: https://tagdiv.com/newspaper-theme-requirements/

Thank you !

Analisisportiva
Participant
#0

Hi.
I bought your theme Newspaper but i had a problem with the installation:
”THE PACKAGE CANNOT BE INSTALLED. MISS THE STYLE OF SHEET STYLE.CSS.”
How can I solve the problem?

Thank you.

shootmeabeer
tagDiv Member

I have purchased & installed the theme through wordpress directly

Vlad S
tagDiv Staff

Hello !

Please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again. For Cache we do recommend using WP Super Cache. Find out more about it here: https://tagdiv.com/wp-super-cache-plugin-install-and-configure/

Let me know how this works !

Thank you !

shootmeabeer
tagDiv Member

Installing the plugin…

Destination folder already exists. /srv/htdocs/wp-content/plugins/td-composer/

Plugin installation failed.

shootmeabeer
Participant
#0

I’ve recently purchased the newspaper theme.
Automatic updates of the required plugins failed.
I’ve tried the manual method as well which seems to be not working as well

marcelohcortez
Participant
#0

Everytime I install and activate the required plugins for the Newspapper theme, my site crashes and I receive a WordPress message saying that there are some thecnical issues.
If I only activate the theme and other random plugins, nothing wrong happens.
Can you check what’s happening?
Site: http://one5rc.com/
PHP Version: 5.6 (tried), 7.3 (tried and current)

cyrus
Participant
#0

The Revolution Slider will not show on mobile theme. Even after I tried to create a blank template, and input the slider, it will not show. What it does is, when I go from Desktop view on my Samsung Note 9, to Mobil view, for half a second it shows it will the correct design, than it goes to another mobil view, and it does not show. I hired a wordpress guru, 7 hours she could not fix it. I spent another 10 hours myself, and even reset the theme with WP Reset, and re-installed it multiple times, no results. The actual problem is, an old edited view of mobile view shows, and what is on the desktop view does not show on mobile

Karma
tagDiv Member

you are the plugin author and its your job to let the users know how to remove the plugin conflict issues with your theme that causing issues with other plugins or code. i tried all remove plugin, cache and install again but same issue is happening.

Vlad S
tagDiv Staff

Hello !

We are sorry for the inconvenience !

Please disable all non-theme related plugins and also delete your cache and check again. For cache we do recommend WP Super Cache. Find out more about it here: https://tagdiv.com/wp-super-cache-plugin-install-and-configure/

Thank you !

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