Search Results for 'install'

Hello tagDiv Support,

I recently purchased a new Regular License for Newsmag and downloaded the current full package directly from ThemeForest.

The package is Newsmag 5.4.3.6, and the bundled file:

Newsmag-tf/plugins/js_composer.zip

contains WPBakery Page Builder 8.7.2.

Our website currently uses WPBakery 6.13.0, and the homepage depends directly on WPBakery shortcodes. We need to update it securely without breaking compatibility with Newsmag, tagDiv Composer, or the existing homepage layout.

WPBakery’s official changelog lists version 8.7.3 with an additional security-related fix involving capability and nonce verification for frontend preview requests.

Could you please confirm:

1. Whether you can provide a Newsmag-tested WPBakery 8.7.3 package;
2. Whether WPBakery 8.7.3 is officially compatible with Newsmag 5.4.3.6 and may be installed manually;
3. Or whether you recommend installing the bundled WPBakery 8.7.2 version while waiting for a future Newsmag update.

Please also confirm whether an updated ThemeForest package is planned.

Thank you.

Hello,
When visiting my site on mobile, the pages and content don’t load. I’ve installed the mobile TagDiv setting and tried to edit the templates, but nothing seems to work. The closest I got only added someone else’s Instagram page, but not my content.

Hello,

I am using Newspaper 12.7.6 with WP Super Cache 3.1.1 on Nginx/PHP 7.4.

WP Super Cache works correctly and makes the site very fast, but I have a problem only with the homepage on mobile devices.

The homepage was created with the tagDiv/Newspaper mobile page layout. When WP Super Cache is enabled, the mobile homepage sometimes displays incorrectly on a real mobile phone. Articles and category pages seem to work fine.

My current WP Super Cache settings are based on your guide:
https://forum.tagdiv.com/cache-plugin-install-and-configure/

When I exclude both is_front_page and is_home from caching, the homepage displays correctly on mobile devices.

My question is: how can I safely cache the homepage with WP Super Cache without breaking the mobile homepage layout?

Should the homepage be excluded from cache, or is there a specific WP Super Cache setting recommended for a Newspaper/tagDiv mobile homepage?

Thank you.

Hello. I am suddenly having trouble editing my Single post templates. I have 3 set up and have edited them with no problem up until this point. Now when I click on “Edit With TagDiv Composer” for any of the 3, it pulls up the default 404 page, and also gives this error: “Layout sync error in Content
The editor expects 6 rows but the page is rendering 3. Usually caused by an unclosed HTML tag in a text block (e.g. <div> without </div>). View page Undo (Ctrl+Z / Ctrl+Shift+Z) to restore.” I haven’t installed any new plugins. I am using Newspaper version 12.7.6 and I am on PHP version 8.2.31. Thanks!

Hi,
I’m having an issue with the tagDiv Standard Pack plugin on Newspaper 12.7.6.

When I install it from the Newspaper → Plugins panel, the installation completes successfully, but the plugin folder only contains:

common/

Newspaper/

td-standard-pack.php

tdsp_version_check.php

There are no module folders such as:

modules/

shortcodes/

templates/

assets/

includes/

As a result, TagDiv Composer only shows the legacy video blocks.

I also downloaded the ZIP directly from the URL shown during installation, and it contains the same minimal stub files.

My Newspaper license is active and assigned to adultswimcentral.com, and all system status checks are OK.

Could you please push the full Standard Pack module bundle to my domain or provide a direct download link?

Thanks!

Hi,

I am starting work on a new site and I unassigned my license from an old site and want to use it for the new site.

I went into the new site the Newspaper them installed fine but will not activate.

Then I see that it will not be active until 30 days from now.

Is there any way to get the theme activated before sitting here doing nothing for 30 days.

I have been a long time customer and I have never abused using the Newspaper theme.

Please get back to me as soon as you can as I would like to get started on the new site sooner then 30 days if it is possible.

Thanks,

David Best

I am trying to assign my staging site as the 2nd site for the license. There is no way to assign it because you say I have another staging site that is licensed. That is incorrect. The license applies to TravelMaine.com but the staging2.travelmaine.com was deleted a long time ago. Why are you making me buy another license for a new staging site? That does not seem fair to me. 

Also, my developer said the site is breaking on the staging site when they try to update because I need the two plugins (see message below). Why are they not included in the update? Is this happening because you will not allow me to use my license on a staging site? Please advise ASAP!

Hello Lisa,

Thank you for contacting our Help Desk.

We have completed testing of the theme update on the staging site.

The Newspaper parent theme was upgraded successfully, while the child theme remained in place as expected. However, after the update, we found an issue with two required companion plugins, td-composer and td-cloud-library. These plugins did not remain active properly after the upgrade, which caused problems with the theme functionality and page layout.

Because of this, we reverted the change after testing so the site would remain stable and continue working as expected.

At this point, the issue does not appear to be with the update process itself, but rather with the plugin versions that should match the updated theme version. The package provided seems to be missing the corresponding plugin files, or it does not include the correct versions needed for this release.

To proceed safely, we would need the complete theme package for this version, including the bundled plugin files, so we can install the matching versions and test the update again.

Please send over the full package if available, and we will be happy to continue from there.

Best Regards,

Kamen Kumanov
Technical Support Supervisor

Hi there,

I’ve been trying for awhile now to upgrade a site to 12.7.6 from 12.7.5 but each time it breaks the top portion of the site. After upgrading, I re-install and activate the tagDIV Composer and tagDIV Cloud Library as both installations are removed but the logo, nav menu, ad, weather widget and general formatting are removed. This is what it should look like:

This is what it looks like after updating the theme:

These are the theme plugins that are installed and activated:

Thoughts on what might be causing this?

Hello,

We are currently working on the website:

https://www.sostenible.com.mx/

We are having an issue with the page editor / builder. The pages are no longer editable through the builder, and on the frontend the content is being displayed as raw Visual Composer / WPBakery shortcodes instead of being rendered properly.

For example, the homepage is showing content like:

[vc_row][vc_column][td_block_ad_box spot_id="custom_ad_2"]…
[td_block_2 custom_title="ACTIVIDADES PRIMARIAS"]…
[/vc_column][/vc_row]

The site was originally running an older version of the Newspaper theme, version 7. Everything was working correctly before, but the issue suddenly started. We then migrated/updated the theme to version 12, expecting the problem to be resolved, but the issue still persists.

Based on what we are seeing, it looks like the problem may be related to Visual Composer / WPBakery Page Builder, because the builder is not loading correctly and it appears to be asking for a license or activation. Since the content depends heavily on Visual Composer / WPBakery shortcodes, the site is currently unable to render the pages correctly.

Could you please help us review the following?

Confirm if the bundled Visual Composer / WPBakery plugin included with the Newspaper theme is active and compatible with version 12.
Check if the plugin requires a separate license or if it should be activated through the theme package.
Verify why the shortcodes are being printed as plain text instead of being parsed/rendered.
Confirm if there is a missing plugin, corrupted builder installation, or compatibility issue after the migration from Newspaper v7 to v12.
Let us know the recommended steps to restore the page builder functionality without losing the existing page content.

The main issue is that the website content is still stored using Visual Composer / WPBakery shortcodes, but the builder is no longer processing them correctly.

Thank you.

Best regards,
Adalberto Larios

I tried installing the theme several times its showing this-

Installing theme from uploaded file: themeforest-lANeHNWI-newspaper.zip
Unpacking the package…
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.

Site URL- https://soulsteer.com/