Search Results for 'install'

Hello techenhance,

Sorry for this but please notice that all of the steps which are needed to follow for installing the theme were given above and please keep in mind that more than we really can not do, sorry! Notice that your problem with redirects does not come from our theme. Try to switch the theme to the default one and check the results. Also, you should consult your hosting provider and request some help from them because rather it is a server problem.
Also, if you are not happy with your theme, please request a full refund and we will get your money back as soon as possible. For refund, please contact the Envato Market and request a full refund, accessing this link here -> https://themeforest.net/refund_requests/new.

Thanks for your understanding!

Hello,

@Kerran elamassa
Newspaper 4 and visual composer 5 are 2 things that should not be in the same sentence. Newspaper 4 was launched 3 years ago and has since then been updated to newspaper 8. The code has been changed so much since then that the theme is basicaly a totally different one. Please update your theme to the latest version (8.1) by simply deleting your old theme and installing the new one as a totally different theme. There will be a few compatibility issues but you will have to re-create a few styles and elements in order to get the theme to work properly. You simply skipped way too many updates to have a flawless transition between versions. Sorry.

@JeffL

There are many error reports because people simply do not use the theme as intended withe the recommended plugins and the intended way of using visual composer.
If used properly and the way it;s meant to be used, the theme provides absolutely 0 errors when updating. We test our products very carefully before each release.
As for VC, you should not have purchased it as it is already provided free of charge in the theme package.

Thank you!

Hello theg1819,

Please notice that our theme has been fully tested before releasing and we have not encountered any type of error in this regard, sorry! Please try to re-install the theme via FTP way according to our documentation here -> https://forum.tagdiv.com/newsmag-install-via-ftp/ Use only our tested and required plugins which come bundled with the theme core files and check the results.

Hope this helps and let us know how it goes!

Thanks for the message!

Hi,

Try updating the theme by FTP as mentioned by Chris
– https://forum.tagdiv.com/install-via-ftp/
Check the update recommendations as well from this tutorial
– https://forum.tagdiv.com/how-to-update-the-theme-2/

Thanks

Hi,

From what I can see at the moment there is nothing displayed on mobile in the mobile menu, no socials, or menu even
– https://www.screencast.com/t/WsJI0OrWsSx
This could be caused by a plugin, or maybe custom code. You can try as a test to deactivate all plugins except the ones that are provided with the theme, and clear any installed cache. Check any custom code used in the theme panel, or modifications made to the theme files directly.
Try to remember what were the last modifications or installed plugins before this problem was noticed. If deactivating a plugin fixes it, then that plugin might not be compatible with the theme, or it is not configured properly.

Thanks

Hi,

First please deactivate all plugins except the ones provided with the theme, an clear any caching installed. If you are using a child theme, switch to the main theme. Check any custom code you might have entered in the theme panel, or added to the theme files.
Then check the homepage and see if it displays properly. Try editing the homepage with the tagDiv composer and check if everything works properly.
You could try and deactivate the tagDiv composer as well, and delete it. Then upload it again and check the results.
The surest way to update the theme is by FTP, as a last resort you could reinstall the theme. Maybe something went wrong during the update process
– https://forum.tagdiv.com/install-via-ftp/
Please let us know how it goes.

Thanks

Hi,

We will try to help you, but you will have to be more specific. Please provide more details about what exactly is the error, so we can understand better.
The tagDiv composer was introduced in Newspaper 8 and it is activated by default, when installing the theme or updating it
– https://forum.tagdiv.com/tagdiv-composer-tutorial/

Thanks

Hi,

I have inspected your website and the mobile version seems to work properly
– http://prntscr.com/g3qm3z
You could try deactivating and deleting the mobile plugin and installing it again from the theme package. Also check any modification you might have made to the theme, or mobile theme files.
Usually plugins or code customization, and additions to the theme can cause the mobile theme to stop functioning properly or even not display at all.

Thanks

Hello JavierRuizSin,

Sorry for this case, but please notice that I have tested our demo in this case and every post shared on Facebook can be opened on mobile devices. Try this thing and you will see that work as expected. Most likely, the problem is on your side. Try to disable all of your untested plugins if you are using something like this, install the latest theme version, clear all the caches and check the results.

Thanks for your understanding!

Hi,

You can try a code like this to make the header ad centered and not stretched
– https://www.screencast.com/t/a3wFZphn2

.td-header-style-5 .td-header-sp-recs {
width: 728px;
margin-left: auto;
margin-right: auto;
float: none;
}

There is only one article bottom ad available at the moment
– https://forum.tagdiv.com/article-ads/
You will have to modify the post template files, and insert the ads manually. Or install a plugin like Adrotate that would have more options regarding ad placement. This plugin is seems to work with the theme based on positive user feedback.

Thanks

Hi,

To update Visual composer please deactivate and delete the plugin from then plugins section
– https://www.screencast.com/t/vZNEvss9M
– https://www.screencast.com/t/ylX8afSaySa
Then upload the new version and it should install properly.

Thanks

Hello clawoo,

Try to make a new clean install from scratch via FTP way, clear all the caches and install only the plugins that come bundled with the theme core packet and check the results.

Hope this helps and let us know how it goes!

Thanks for the message!

Hi,

Please follow the theme update guide to update the theme
– https://forum.tagdiv.com/how-to-update-the-theme-2/
Try updating by FTP. The theme and update is tested and there should be no problem. Update the theme plugins as well along with the theme. Clear any caching installed after the update.

Thanks

Hello all,

Please try to make a new clean install from scratch via FTP way, clear all the caches and check the results. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page.

Thanks for your understanding!

Hi,

If you installed the demo with content, this imports some dummy categories, posts etc. You can replace all of theme with your own. Create new menus, categories, posts and assign them in the blocks and grids on the homepage.
Please follow this topic for more useful information
– https://forum.tagdiv.com/topic/complete-novice-help/
You can always create a new topic if you have problems or questions, and we will reply as soon as possible.

Thanks

Hi,

It seems to be present in the page structure
– https://www.screencast.com/t/ohTizBL2pvQ
If you are using an Adsense ad code check the settings maybe it is disabled
– https://www.screencast.com/t/lxklIuqTCu6r
The options should be disabled. Or maybe test with a different ad code, or enter some other content (even random text) and see if it is displayed. Make some tests on a test page with this custom ad.
Clear any caching installed as well after making changes.

Thanks