Search Results for 'mobile'

Hello johnieg,

Please ensure that you have disabled the Mobile Theme plugin, clear all your caches, purge CDN files if you are using the CDN system and check the results. Please keep in mind that the theme should have been switched to the general responsive mobile version.

Thanks for your understanding!

Hello sebasg,

Please keep in mind that all the fonts can be changed from Theme panel, like this -> http://screencast.com/t/Xk4bXVa6Ky depending on which module is used. Also, please notice that our theme does not have any such an option that allows you a way to change the fonts only for mobile mode, sorry! If you want to display more levels in our theme and if you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!

Thanks for the message!

Hello jncroyle,

I have inspected your website and I saw that your image has 640*288 px and you have selected full width -> 904*407 px, right? This is the problem? So, please ensure that you have fully loaded this image to your media library and then, you should try to increase the system status according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ because the PHP memory can be exhausted and that’s why you do not get the right size for your images. Also, your website seems to work as properly in tablet and mobile mode…
If is not what you mean, please provide more details, useful screenshots with your issues so I will be able to provide a more accurate response.

Thanks for the message!

Hi,

Please disable the Mobile Theme plugin if you want the same content like on desktop to appear also on mobile devices.
If you still have issues please provide your site url.

Thanks!

Hello,

Our theme does not have any such an option that allows you a way to wrap the text of post titles to a new line on smartphones, sorry! If you want to do this, you should edit the Visual Composer element and this task involve custom work and we cannot provide this type of services at the moment, sorry! You should preview our demo -> http://demo.tagdiv.com/newspaper/ in mobile mode and to see the News Sticker behavior in this case. If you want to display more levels in our theme and if you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you!

Thanks for the message!

Hello ironsea,

It seems to be a problem with your link for your image on tablet, as you can see here -> http://screencast.com/t/qn3aRYGULkL and for mobile and desktop version the link is right, as you can see here -> http://screencast.com/t/ObDxa3ME I do not know why the image link for tablet is wrong generated, as you can see here -> http://screencast.com/t/VW2pcmcCYtOu Please try to change the link to your image with another, clear all your caches, purge CDN files if you are using the CDN system and check again. Also, if you are using some untested plugins, please try to disable all of them and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins.

Hope this helps and let us know how it goes!

Thanks for the message!

Hello chrismorda,

I have inspected your website and I saw that your footer section is empty to the mobile theme. Also, I noticed that you are using some untested plugins which can interact with the theme core files and cause a lot of unknown issues. Please try to disable all of them and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins. The default theme should look like this -> http://screencast.com/t/v5HgAvbb on the mobile version. Also, try to update your theme to the latest version of it via FTP method. Also, if the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide there the link of this topic so we can easily identify you.

Thanks for the message!

Hi,

The Mobile Theme is an optional plugin, which comes with it’s own template and it doesn’t recognize/render shortcodes. If you want the same content like on desktop I suggest to disable it.

Thanks!

Hi,

Did you added the shortcodes to the Mobile Theme Editor? Please note that the Mobile Theme doesn’t render the tagdiv and/or Visual Composer shortcodes. So if you want to have the same content like on desktop please disable the Mobile Theme plugin.
If you want to use the Mobile Theme plugin and you understood how it works – https://forum.tagdiv.com/the-mobile-theme/ please make sure that you use the latest theme version 7.5 and you update also the plugin.

Thanks!

Hello Mohammedmajed,

I have inspected your website on mobile mode and the theme seems to work as properly. Also, I have noticed that you are using some untested plugins with the theme which can interact with the theme core files and cause a lot of unknown issues. Try to disable all of them and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins. If the problem is still there, try to make a new clean install via FTP, purge all CDN files and check again. Also, if you will have any others issues, please provide some useful screenshots so I can identify the problem.

Thanks for the message!

Hi,

Unfortunately if you use the Mobile Theme plugin it will not work with any cache plugins or external, sorry!
We have tested it using Wp Super Cache but it seems that also this plugin creates issues and it doesn’t work properly. We have reported some issues to the plugin’s authors but they did not update the plugin for a while. If they don’t update it anymore we will try to test and recommend another cache plugin to work also with the mobile theme. So for the moment please disable Mobile Theme plugin.

Thanks!