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Kiran
tagDiv Member

We have updated our site to the latest 9.6.1 version and turned on “Mobile+AMP” under the “Use Mobile Theme For” section. I still see no CSS in the AMP page. It is an unformatted page. What’s going on?

vanpope ROCKS
tagDiv Member

Thank you Calin. I see that Simon also emailed me.
I have done some troubleshooting prior to my messages. My php memory was set at 256MB and I complied to the majority of the other points referred to regarding minimum requirements.

What was an immediate solution was in fact the php version from 5.5 to 7.2. It was an instant solution on almost all issues i experienced.

Tagdiv composer works.
Website on desktop is back to what it was.
Mobile is almost 100% just the advert art that is missing, but i will be uploading my own so that should be resolved.

I did update to 9.6.1. Thank you. This worked perfectly this time and I added the WP Cache and activated AMP and naturally did the settings as prompted.

So I want to say thank you very much for helping and assisting. I am really very happy and impressed with the detail to response from both Simon and you.

Here is a link if you have the time to look at the page. http://www.backstagemanagement.co.za/wordpress There is still loads of tweaking to do and changes to make, but we are almost there.

two things:
Is it possible to make the social share and follow buttons all round on mobile and desktop. The share buttons on a post i have made round “top of post” and “bottom of post” is there anywhere else to do this?

Thank you again. I am very relieved!

Marius

digitalnoisestudios
Participant
#0

Installed 9.6 the other day and set up theme colors. I updated to 9.6.1 today, and it doesn’t look like the gradient is updating. I’ve cleared all cache plugins, tried multiple mobile browsers/mobile emulators, and the mobile menu gradient isn’t updating. Any ideas? Site is https://www.creatorbeat.com if you’d like to test.

Theme panel settings: https://1ce.org/1#HJIgSh0PV
Mobile emulator results: https://1ce.org/1#Bkf8SnCwE

jornalcidade
tagDiv Member

I’ve had some problems with menu in mobile theme. Sometimes in home page it just simply not work. But accessing the post the menu works normally. I think that depends on wich post is showed in homepage, maybe related with post category.

meri
tagDiv Member

Hi Calin,

All plugins are enabled.
Only Mobile is selected.
And still, it doesn’t seem that my posts/pages are AMP…
To me, it looks like less options. It looks like a roll back to the Mobile theme instead of pushing the AMP. And the Mobile theme is a pain as it forces us to fill in the content twice for Pages.
Really, I don’t understand the purpose of this update. I must be dumb hahaha

Gino Pinna
tagDiv Member

I do not want to offend anyone, but mis a mockery. Everything seems to work, but when you go to check the amp page at https://search.google.com/test/amp?utm_source=support.google.com/webmasters/&utm_medium=referral&utm_campaign=%207320015 the answer is that This is not a valid page. I did several tests and if you use the mobile theme the amp pages are not recognized by google. You need to deactivate the mobile theme and use the plugin in the classic version to make the AMP pages work. At this point I see myself looking around for better solutions, since it seems solved but has been resolved for the worse. Think about the outburst, but being downgraded in rank due to issues not dependent on me annoys me a lot.

Calin
tagDiv Staff

Hi,

Please make sure that you have mobile theme and amp activate -> https://www.screencast.com/t/0HdK6yDmo
-> https://www.screencast.com/t/0HdK6yDmo -> https://www.screencast.com/t/WGJ8XPIQcqzD
Now you have more possibility’s, you can use only mobile, mobile + amp like in v9.6 and amp very you have possibility to set on which posts to set the amp.

Thank you!

seanhelmes
tagDiv Member

A lot of people including myself don’t want to create content twice, once for desktop and once for mobile. Can you add a setting that just lets the desktop post and page content be used on mobile? It makes it very difficult to manage two versions of each post and page and gets away from the purpose of having a responsive site.

Simion C.
tagDiv Staff

Hi,

We will try to add more settings and options, in 9.6.1 there are now cases to choose when you want the mobile theme for example – http://prntscr.com/n014aa

If you want us to take a look at the problems you area having, you can send us an email at contact@tagdiv.com and mention them in detail. Let us know.

Thanks

Simion C.
tagDiv Staff

That page seems to not have any content in the mobile editor – http://prntscr.com/n011gu
It is empty on mobile because of this. Please enter content for it, edit the page, scroll down and there should be a mobile editor section – http://prntscr.com/n012jr

Let me know if you need help or have more questions.

Calin
tagDiv Staff

Hi,

Unfortunately we do not have any option for this in our theme, you can chose to have the mobile theme or the responsive version of theme.

Thank you!

Calin
tagDiv Staff

Hi,

Please make update to v9.6.1 in this version

Please make sure that all the settings are like in our requirements, please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
WP_MEMORY_LIMIT try to increase it at least to 256mb.
Also please check the php version to be 7-7.2

When tagDiv Composer is not working -> https://forum.tagdiv.com/tagdiv-composer-not-working/

Please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme please deactivate it, clear all cache and try again.

The mobile theme is a plugin that provide you a better speed then responsive version of theme, but in order to achieve that speed you’ll need to use for pages that are made with builders ( tagDiv Composer, WPBakery ) only the classic editor also for mobile theme the content for pages need to be set in mobile editor -> https://www.screencast.com/t/ebUIzt4se

Mobile Theme: Automatic Optimization for Mobile with Newspaper Theme -> https://tagdiv.com/mobile-theme-automatic-optimization-for-mobile-newspaper-theme/

If there is still a problem an you want to go back to version 8.8 you can send us an email at contact@tagdiv.com , Include a link to this topic in the email, and ask for that version of newspaper.

Thank you for your understanding!

David Langer
tagDiv Member

Huh, it was normal in chrome browser but the mobile version in safari.

I cleared the Cache and see everything right now but its gonna happen again or?

It’s weird cause sometimes when I check it with a phone, I see different versions of the websites and now I see that the menu is there but when want to click on it I see the page without content :I

Calin
tagDiv Staff

Hi,

The mobile theme is a plugin that provide you a better speed then responsive version of theme, but in order to achieve that speed you’ll need to use for pages that are made with builders ( tagDiv Composer, WPBakery ) only the classic editor also for mobile theme the content for pages need to be set in mobile editor -> https://www.screencast.com/t/ebUIzt4se

Mobile Theme: Automatic Optimization for Mobile with Newspaper Theme -> https://tagdiv.com/mobile-theme-automatic-optimization-for-mobile-newspaper-theme/

If you want to have the desktop layout you can deactivate the mobile theme and use the responsive version of newspaper for mobile.

Thank you!

Bintmusic
tagDiv Member

Hi Simion

version 9.6.1 doesnt resolve problem on WPBakery composer…
indeed it makes things worse because it is not possible
to see the amp pages separated by the mobile theme…

when it is solved??

Thanks!

Calin
tagDiv Staff

Hi,

Please make update to the theme to v9.6.1 and the problem with drop-down menu should disappear.

The mobile theme is a plugin that provide you a better speed then responsive version of theme, but in order to achieve that speed you’ll need to use for pages that are made with builders ( tagDiv Composer, WPBakery ) only the classic editor also for mobile theme the content for pages need to be set in mobile editor -> https://www.screencast.com/t/ebUIzt4se

Mobile Theme: Automatic Optimization for Mobile with Newspaper Theme -> https://tagdiv.com/mobile-theme-automatic-optimization-for-mobile-newspaper-theme/

If you want to have the desktop layout you can deactivate the mobile theme and use the responsive version of newspaper for mobile.

Thank you!

cahpolli
tagDiv Member

Hello!

Did you fix this problem in today’s update?
I installed the new version and update the mobile theme plugin, but i’m still having this problem.

Thanks.

duongvunt93
Participant
#0

Hi support team,

I installed the newspaper 9 theme recently, everything works well except the mobile plugin or the mobile theme. I do some research and see the demo of mobile theme should contain 3 featured blocks, below that will be the latest article. But my site just show the latest articles. Pls check, and if possible pls give me some info on how to custom these blocks or article by myself in the theme panel (I guess?).

Here is the screenshot of my mobile site:
my mobile site

Here is the screenshot of my desktop site:
my desktop site
If you cannot see the photo, here is my site URL: classicbikevn.com
my email: duongvunt93@gmail.com or ljnnguyen@gmail.com

Looking forward to your feedback

Calin
tagDiv Staff

Hi,

I think that is happen because the mobile theme have a special editor were you need to set the content for pages without using builders and the responsive version of newspaper for mobile use the usual content.

Thank you!

Simion C.
tagDiv Staff

Hi,

I see something unusual on the website, the mobile theme and AMP is always loaded, even on desktop – http://prntscr.com/mzyml3

That should not happen, it should be loaded only on mobile. I have seen this before however, in those cases it was caused by caching (caching plugin or settings from it). Try to disable the cache plugin temporarily and check if this is solved.

Thanks

Calin
tagDiv Staff

Hi,

You get that message because you already have a mobile plugin install, please try the same suggestions from this topic, they might work for you as well
-> https://forum.tagdiv.com/topic/installation-failed-for-newspaper-mobile-plugin/

Thank you!

Simion C.
tagDiv Staff

Hi,

So the homepage does not use the mobile theme plugin, but the rest of the website does? That shouldn’t happen, the mobile theme will apply to the whole website. I could take a look, please post a link to the website.

Thanks

Simion C.
tagDiv Staff

Hi,

1. The link works – http://prntscr.com/mzxy3p but the page is empty. Please check if you entered content for the page in the mobile editor – http://prntscr.com/mzxz4t if the mobile editor for those pages has no content, they will be empty on mobile when the mobile theme is active – https://forum.tagdiv.com/the-mobile-theme/

2. I believe you men this text – http://prntscr.com/mzy4qr Seems there is no setting for it, unless you use a cloud post template – http://prntscr.com/mzy5cc
For the predefined post template I could give you a CSS code – http://prntscr.com/mzy63t

.comments .comment-subscription-form {
font-size: 16px;
}

You can enter it in the theme panel custom CSS section.

3. We are currently investigating why the ads do not come in the desired size. Seems all 300px sizes will serve random sizes ads. A solution would be to use on mobile sizes that are not 300px. Try to create ad codes of sub 300px width and check if they appear properly. Let me know if possible.

Thanks

Vincenzo_20
Participant
#0

In ‘Header manager’ window I disable sticky menu for ‘Main menu’ and ‘Mobile menu’ but I continue to see it.

Simion C.
tagDiv Staff

Hi,

There will be a padding for the whole page, on mobilehttp://prntscr.com/mzxo82
This could be removed but it will affect all the mobile pages and posts, also even then the video may not be edge to edge. There is no easy of doing this that I can think of at the moment, sorry for the inconvenience.

Thanks

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