Search Results for 'requirements'

Hello!

Sometimes, the issue can be from a plugin conflict or a cache issue, that’s why, we recommend first to deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache (also from your browser) and see the results.
Make sure that all the requirements are done as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/

Let me know the results!

Thank you!

Hello,

Please follow these articles on how to install the theme
-> https://forum.tagdiv.com/install-via-wordpress/
-> https://forum.tagdiv.com/install-via-ftp/
and a prebuilt website

Also, please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all lower requirements, and follow all steps.
Also, on our channel https://www.youtube.com/channel/UCOT1RiNysIPCTPSnVZskwtQ, you can find more videos that can help you and documentation https://forum.tagdiv.com/newspaper-theme-documentation/ and you can ask us here on the forum if you have any questions.

I hope you’re staying healthy.

Thank you!

Hello,

First of all, please make sure you have the latest version of the theme(11.4.1) and plugins, and all the requirements are done as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/
Deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.

Please let me know the results!

Thank you!

Hello @delboj!

First of all, please make sure you have the latest version of the theme(11.4.1) and plugins, and all the requirements are done as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/
Deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
The 500 code would normally indicate an error on the server and you need to talk to the server developer for more info.

Please let me know the results!

Thank you!

Hello!

First of all, please make sure you have the latest version of the theme(11.4.1) and plugins, and all the requirements are done as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/
Deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.

Please let me know the results!

Thank you!

Hello @manuelmirasp!

First of all, please make sure you have the latest version of the theme(11.4.1) and plugins, and all the requirements are done as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/
Deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.

Please let me know the results!

Thank you!

Hi,

This is strange, please check these topics with the same error
-> https://wordpress.org/support/topic/err_http2_protocol_error-6/
-> https://forum.tagdiv.com/topic/err_http2_protocol_error-on-go-daddy-hosting/
-> https://theme-fusion.com/forums/reply/850045/
Also, make sure that all the settings are like in our requirements, please follow the guide carefully: https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Hope this helps you!

Thank you!

Hi greenleads_bg,
Please set the wp_memory limit in the wp-config.php file, you can add it there the line of code like in our guide https://forum.tagdiv.com/requirements-for-newspaper/ then the problem will be solved.
Thank you!

Hello!

Please make sure your account has an admin role and that all the requirements are done as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/
We have a guide with some tips why our Composer is not working properly, please check: https://forum.tagdiv.com/tagdiv-composer-not-working/
If that problem is still there, then please execute these steps:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)

Let me know the results!

Thank you!

Hello @humiagri!

Sometimes, the issue can be from a plugin conflict or a cache issue, that’s why, we recommend first to deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache (also from your browser) and see the results.
Make sure that all the requirements are done as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/

Let me know the results!

Thank you!

Hi sruhtbackend, can you please provide some more details abut the cloud templates. Is this not opening?
If you get the “Invalid reply from server endpoint error” is caused by insufficient WP_Memory_limit, if you’ll set it to 256M, and is still not working, please check the rest of settings from our guide -> https://forum.tagdiv.com/requirements-for-newspaper/
An working alternative for that situation is to open the cloud library from the frontend. For example you need a cloud category, go on a category and click on cloud -> https://i.imgur.com/rtOlQ9K.png also the cloud can be opened from tagDiv Composer -> https://i.imgur.com/tSMIb9e.png
Thank you!

Hello @Atithya!

Please try to add that code after line “# END WordPress” in .htaccess and make sure your requirements are set as in the guide: https://forum.tagdiv.com/requirements-for-newspaper/.
White screen issues are often plugin-related, so please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache (also from your browser) and see the results. You could contact the hosting provider, they may be able to help.

Thank you!

Hello Martin!

Please make sure that you have set the mod substitute in the htaccess file https://i.imgur.com/VuMw1lq.png -> https://forum.tagdiv.com/requirements-for-newspaper/.

Thank you!

Hello @sotiris!

You can try to restore a backup and set a lower php version. Please make sure that you have set the mod substitute in the htaccess file https://i.imgur.com/VuMw1lq.png -> https://forum.tagdiv.com/requirements-for-newspaper/.

Let me know the results!

Thank you!

Hello Martin!

Please try to add that code after line “# END WordPress” in .htaccess and make sure your requirements are set as in the guide. If you use standard templates, please check if you have the Standard Pack plugin installed and active.
Please check this article too: https://www.cloudways.com/blog/wordpress-500-internal-server-error/

Thank you!

Hi,

Please check if this code is missing from your .htaccess: https://www.screencast.com/t/iN0R93dD3p from our requirements https://forum.tagdiv.com/requirements-for-newspaper/ this requirement is not displayed in System Status.
Usually, after you set the code in .htaccess the WP editor works well.
Please do a test using only tagDiv plugins and try to open the WP Editor.
Please check the console if you have any errors when you try to open the wp editor, maybe is possible to be from the firewall or security module which blocks the admin-ajax.php request, which usually displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module that blocks this.

Thank you!

Hi,

Please check if this code is missing from your .htaccess: https://www.screencast.com/t/iN0R93dD3p from our requirements https://forum.tagdiv.com/requirements-for-newspaper/ this requirement is not displayed in System Status.
Usually, after you set the code in .htaccess the WP editor works well.
Please do a test using only tagDiv plugins and try to open the WP Editor.
Please check the console if you have any errors when you try to open the wp editor, maybe is possible to be from the firewall or security module which blocks the admin-ajax.php request, which usually displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module that blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Also, if you are using Cloudflare, please make sure that is set as in our guide https://forum.tagdiv.com/cloudflare-cdn/, you need to disable the Rocket Loader.

Thank you!

Hi mdfutbol,
First please make sure that all the theme settings were made like in our guide -> https://forum.tagdiv.com/requirements-for-newspaper/ then make a test using only tagDiv plugins. In case that the problem is still persisting, that means it can be something else that it is interfering. In this case, please make a full backup and contact us via email at contact@tagdiv.com and provide wp-admin and cPanel access. Also, please before contacting us, make sure that you have a full backup.
Thank you!

Hi,
So this problem is persisting when you make a test only with the theme plugins?
The theme settings are set like in our guide?
Also, if you have changes in .htaccess, please rename it and check again.
In case that the problem is still persisting, please make a full backup for website and database and contact us via email at contact@tagdiv.com, provide wp-admin and cPanel access. Also, include the link of this topic. We’ll check it as soon as possible!
Thank you!

Hello @Muhabarishaji!

First of all, please make sure you have the latest version of the theme(11.4) and plugins, and all the requirements are done as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/
Deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.

Please let me know the results!

Thank you!

Hello @Madalin !

1. Please try to add that code after line “# END WordPress” in .htaccess.
2. This issue has been discussed already here, please check this topic: https://forum.tagdiv.com/topic/mobile-speed-2/
3. I described here how the pop-ups works, please check: https://forum.tagdiv.com/topic/smart-pop-up-shortcode/

Thank you!

Hi PaulAvery, the WP_MEMORY_LIMIT need to be set like in our guide, in config.php file.
The spinning wheel appears after you click on save settings from theme panel, then most probably you have an admin-ajax.php error, check the console to see if you get some errors.
Normally, admin-ajax.php is blocked by modSecurity from host, it can be from firewall or other security modules/plugins.
If you can not manage the situation, we can do it for you, for this, make a full backup and contact us at contact@tagdiv.com provide wp-admin and cPanel, also provide as many details as you can about the problem.
Thank you!