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Hello @bishar!
In your previous topic I asked you for more information, so I can help you efficiently: https://forum.tagdiv.com/topic/errors-after-udating-theme/
Please make sure you have the latest update of the plugins, and all the requirements are done as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/. RE-install the tagdiv Composer plugin and make a test: Deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
Please let me know the results and do not create another topic with the same issue!
Thank you!
Hello @cfasencio!
Please make sure you have the latest update of the plugins, and all the requirements are done as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/.
The standard pack plugin became deprecated. For more customizations, we recommend to use cloud/PRO templates in order to have the possibility to edit them with the TagDiv Composer which contains a lot of functions and features, please check our tutorial here: https://forum.tagdiv.com/tagdiv-composer-tutorial/
Documentation here:
– https://forum.tagdiv.com/cloud-library-templates/
– https://forum.tagdiv.com/design-post-pages-using-cloud-library-templates/
– https://forum.tagdiv.com/cloud-library-category-templates/
Check also our video tutorials here: https://www.youtube.com/c/tagdivThemes/videos
For cloud/PRO templates: you should add the sidebar from tagdiv Composer. Steps:
1. Add 1 row
2. Split into 2 columns( 2/3 + 1/3 )
3. You can add whatever you want into the second column and consider it a sidebar.
Take a look here in this video for example where I build 6 columns: https://www.screencast.com/t/mZ2c5XamTFN
You can add different elements in the columns and build it after your own design.
Thank you!
Hello Beto!
Please make sure you have the latest update of the theme(11.3.2) and plugins, and all the requirements are done as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/
Deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
Please let me know the results!
Thank you!
Hello @J85y!
It seems that the site can be reached.
We have a guide with some tips why our Composer is not working properly: https://forum.tagdiv.com/tagdiv-composer-not-working/
Please make sure that you have set the mod substitute in the htaccess file https://i.imgur.com/VuMw1lq.png -> https://forum.tagdiv.com/requirements-for-newspaper/ and you do not have any modSecurity enabled on host.
If that problem is still there, then please execute these steps:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)
Sometimes, the issue can be from a plugin conflict or a cache issue, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
Hope that helps you!
Thank you!
Hello @artsetsu!
Please make sure you have the latest update of the theme and plugins, and all the requirements are done as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/
If that problem is still there, then please execute these steps:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)
Sometimes, the issue can be from a plugin conflict or a cache issue, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache (also from your browser) and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello @Mc775!
Please make sure you have the latest update of the theme and plugins, and all the requirements are done as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/
If that problem is still there, then please execute these steps:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)
Let me know the results!
Thank you!
Hello!
Please make sure you have the latest version of the tagdiv plugins and all the requirements are done as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/
Make a test, deactivate all the cache plugins and the extra non-tagdiv ones, clear the cache from your browser and see the results.
Hope that helps you!
Thank you!
Hi theoccidental,
This problem can be if you have a custom wp-admin link. Also, from what I see in the above details, it will be better to remove the theme and theme plugin and reinstall them because those may be damaged.
So, may suggestion is to connect via FTP or cPanel delete the theme plugin (if you want you can delete the theme too, and set the theme from themeforest using FTP/cPanel), then login via wp-admin and install the plugins from Newspaper > plugins. After that please makes sure that the theme is activated (to be sure you can reset the license key and activate it again) and all theme requirements are set correctly -> https://forum.tagdiv.com/requirements-for-newspaper/
I hope this will help you!
Hi Bruno Riggs,
The Pulses Pro is using cloud templates, but the error message is like it was set the standard post template 1 (those are coming from the tagdiv standard pack) and after that this was removed.
Also, I checked your website and on frontend everything looks correct. Do you still have that problem? If yes, please make sure that all theme plugins are enabled and the theme requirements are set -> https://forum.tagdiv.com/requirements-for-newspaper/
Let me know the results!
Hello @Luciana123!
Please make sure you have the latest version (11.3.2) of the theme, plugins and all the requirements are done as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/
I recommend you to make a backup and update plugins and the theme via file transfer, so that you don’t face any error: https://forum.tagdiv.com/how-to-update-the-theme-2/
Let me know about your results!
Thank you!
Hello @seo.gody!
Please make sure you have the latest version (11.3.2) of the theme, plugins and all the requirements are done as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/
If your settings from the theme panel are missing and you use default templates, then please make sure you have Standard pack plugin installed and active.
I recommend you to make a backup and update plugins and the theme via file transfer, so that you don’t face any error: https://forum.tagdiv.com/how-to-update-the-theme-2/
Let me know about your results!
Thank you!
Hello @RapTijd!
Please make sure you have all the required plugin up to date, installed, active and all the requirements are done as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/
If your settings from the theme panel are missing and you use default templates, then please make sure you have Standard pack plugin installed and active.
Sometimes, the issue can be from a plugin conflict or a cache issue, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache (also from your browser) and try again.
Hope that helps you!
Thank you!
Hello @ComicsBeat!
Please make sure you have the latest version (11.3.2) of the theme, plugins and all the requirements are done as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/
If your settings from the theme panel are missing and you use default templates, then please make sure you have Standard pack plugin installed and active.
Please make a test, deactivate all the cache plugins, clear the cache from your browser and see the results.
Hope that helps you!
Thank you!
Hello @alessiomz1981!
Please make sure you have the latest version (11.3.2) of the theme, plugins and all the requirements are done as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/
It seems you use untested plugins with our theme, so please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
In order to activate the amp plugin, please check our tutorial here: https://forum.tagdiv.com/tagdiv-amp-plugin-tutorial/
Thank you!
Hello @globkeee!
Please make sure you have the latest version (11.3.2) of the theme, plugins and all the requirements are done as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/
Please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again from Newspaper -> Plugins.
Check this guide to solve the error: https://kinsta.com/knowledgebase/sorry-you-are-not-allowed-to-access-this-page-error-in-wordpress/
Let me know the results!
Thank you!
Hello @CampoAdmin!
We have a guide with some tips why our Composer is not working properly: https://forum.tagdiv.com/tagdiv-composer-not-working/
Please make sure that you have set the mod substitute in the htaccess file https://i.imgur.com/VuMw1lq.png -> https://forum.tagdiv.com/requirements-for-newspaper/ and you do not have any modSecurity enabled on host.
If that problem is still there, then please execute these steps:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)
Sometimes, the issue can be from a plugin conflict or a cache issue, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
Hope that helps you!
Thank you!
Hello,
Please make sure that all theme requirements were set as in our guide https://forum.tagdiv.com/requirements-for-newspaper/ you can try to double the wp memory limit, and please make sure you do not have a plugin conflict.
Here is an article about how to fix this problem:
There has been a critical error on your website.
Also, please check the permalinks and re-save them -> https://i.imgur.com/MQPtVzl.png
Also, please let me know if you use WordPress.org or WordPress.com -> https://wordpress.com/support/com-vs-org/
Hope it will help you!
Thank you!
Hello,
You need to set the wp-memory in the wp-config.php file is located in the WordPress root directory, not in the file .htaccess
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all lower requirements, and follow all steps.
Thank you!
Hello,
Please let me know when you have the 404 error on the page when you want to edit it? if yes, please make sure all requirements are set like in our guide -> https://forum.tagdiv.com/requirements-for-newspaper/ -> https://i.imgur.com/yfwimmg.png
Thank you!
Hello @timitt!
Please make sure that you have set the mod substitute in the htaccess file https://i.imgur.com/VuMw1lq.png -> https://forum.tagdiv.com/requirements-for-newspaper/ and you do not have any modSecurity enabled on host. Check this guide also: https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/
Please check the console from “Inspect” to see if your console has a 403 error and it can be caused by more situations avoiding the javascript to load.
Let me know the results!
Thank you!
Hello,
I think this problem is caused because the install was not done correctly, please make sure your theme and plugins are updated correctly, also, you can try to reinstall the theme and plugins
-> https://forum.tagdiv.com/install-via-wordpress/
-> https://forum.tagdiv.com/install-via-ftp/
Also, please make sure you do not have other extra plugins activated during the installation, as this may interfere with the installation process.
This is a video on how to install a prebuilt website https://www.youtube.com/watch?v=ezaaE2VP7V8
Also, please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all lower requirements, and follow all steps.
Thank you!
Hello!
Please make sure you have the latest version (11.3.2) of the theme, plugins and all the requirements are done as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/
If your settings from the theme panel are missing and you use default templates, then please make sure you have Standard pack plugin installed and active.
Let me know the results!
Thank you!
Hello @hush!
Please make sure you have all the requirements as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/
If that problem is still there, then please execute these steps:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)
Sometimes, the issue can be from a plugin conflict or a cache issue, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache (also from your browser) and try again.
Hope that helps you!
Thank you!
Hi NoelM,
I see that you have this problem when you try to edit a page using tagDiv Composer, therefore, the problem can be only by users that have access on your website.
I think that you already try to checked if the problem persists using only tagDiv plugins and you have set all the theme requirements -> https://forum.tagdiv.com/requirements-for-newspaper/ if yes and the problem is still persisting, then there are other problems, like permissions from hosts, maybe extra code in .htaccess for restriction and so on.
For this situation, please contact on our email address at contact@tagdiv.com and provide wp-admin and cPanel access, also include the link of this topic to can identify you. We’ll check it as soon as possible.
Thank you for your understanding!
Hi EJO14, our them has an automatic update option, but this was added in only in Newsmag v5.
About the forum, this is open for all users that have an account to can check the questions and answers from this forum. Also you can login only if you have a valid license key, so is no need to show it on forum.
After you update the them, did you update/install the theme plugins from Newsmag > plugin, also make sure that the theme requirements are set like in our guide -> https://forum.tagdiv.com/newsmag-requirements-for-newsmag/ in case that there are still some problems make a test using only the theme plugins.
In case that the problems are still persisting, please provide a link to your website to check it or contact us at contact@tagdiv.com provide wp-admin and make sure that you have a full backup, also include the link of this topic in email to identify you.
Thank you!
