Search Results for 'system status'

Hello,

This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Also please make sure your system status is set properly like this guide suggests: https://forum.tagdiv.com/system-status-parameters-guide/

Thank you!

Hello,

Please increase your memory allocation like this guide shows: https://forum.tagdiv.com/system-status-parameters-guide/

Thank you!

Hello,

Please use this guide to make the proper memory allocation: https://forum.tagdiv.com/system-status-parameters-guide/

Thank you!

Hi,

You have not mentioned if you are using the mobile theme plugin, in which case there are predefined templates for the homepage – https://forum.tagdiv.com/the-mobile-theme/ If you are not using the mobile theme then the same content you have on desktop will be displayed on mobile, the theme is fully responsive. Maybe the plugin you are using is not compatible with the theme, not all plugins are, or is not properly configured. A caching plugin could also prevent the changes from being applied. Please check these system parameters too – https://forum.tagdiv.com/system-status-parameters-guide/

Thanks

Hi,

Please check and increase the parameters mentioned in this guide – https://forum.tagdiv.com/system-status-parameters-guide/ as this could be causing the problem. Also try this while having only Visual composer active, to rule out maybe a plugin interference or conflict.

Thanks

Hello ChRoM,

Please checked again your system status to be increased according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ clear all your caches, purge CDN files and check the results. Also, you can contact your hosting provider, tell this problem and see what they say about this.
Also, if you are using some untested plugins, you can try to remove all of them because these can interact with the theme files and cause a lot of issues.

Hope this helps and let us know how it goes!

Thanks for the message!

Hello FilipeMelo,

First of all, I will thank you for your appreciations and thank you for reaching us! Please ensure that your Visual Composer has been installed via FTP according to our documentation here -> https://forum.tagdiv.com/how-to-use-visual-composer/ Also, check your system status to be increased according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello,

This could be a memory allocation issue so please use this guide to increase the parameters properly: https://forum.tagdiv.com/system-status-parameters-guide/

Let us know how it goes.
Thank you!

Hello SmilingSun,

There is only way from your can edit the font of your Excerpts. Check your system status parameters to be according to our documentation. Maybe, you PHP memory is exhausted and that’s why you can’t change anything.

Thanks for your message!

Please try to take a look at the system status screen found in the theme panel: https://www.screencast.com/t/3xKXtawKkr
You will have to get all of the parameters there to be green. Please use this guide to do it: https://forum.tagdiv.com/system-status-parameters-guide/
If all the params are set properly and still the problem persists, please contact us via email at contact@tagdiv.com and provide wp-admin so we can login and investigate.
Thank yuu!

Hello @gescaconsulting,

Please check your system status parameters to be according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Also, if you do not use the latest version of the theme, try to update it via FTP and also, update the required plugins which come bundled with the theme packet.

Thanks for your understanding!

Hello tkery,

Please check our system status parameters and increase all of them to be according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Clear all your caches, purge CDN files if you are using the CDN system and check the results.

Thanks for the message!

Hello,

The main reason for settings in the theme panel not working is the system status parameters not being set properly. Please use this guide: https://forum.tagdiv.com/system-status-parameters-guide/

Thank you!

Hi,

That is just a warning, you could check the status of WP_DEBUG in your wp-config.php file and change it’s value to false if needed – https://forum.tagdiv.com/system-status-parameters-guide/ Also the server should meet these requirements – https://forum.tagdiv.com/requirements-for-newspaper/

Thanks

Hello ravishinde,

Please try to increase your system status to be according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ and then check the results. Also, of the problem is still there, please try to make a new clean install from scratch via FTP way and check the results. I have tested on my side and the Featured Image from Vidoe work as expected.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello Sergbe,

Please ensure that your system status is configured according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Most likely, your PHP memory is exhausted and that’s why you cannot loaded the images. Also, please check your server permission to be enabled.

Thanks for your understanding!

Hi,

If you mean that the scripts are not saving in theme panel after you enter them in the ad fields, please follow this tutorial and increase the mentioned parameters – https://forum.tagdiv.com/system-status-parameters-guide/ then try again.

Thanks

Hi,

You can deactivate the theme in the system status like this – https://www.screencast.com/t/AskZyy3K and activate the theme on your new site. Please note that the reset option is only available on the more recent versions of the theme, maybe you need to update the theme first – https://forum.tagdiv.com/how-to-update-the-theme-2/

Thanks

Hi,

Please follow this guide and modify the mentioned parameters – https://forum.tagdiv.com/system-status-parameters-guide/ Also here is a guide to improve page speed – https://forum.tagdiv.com/how-to-make-the-site-faster/ and configure the cache plugin – https://forum.tagdiv.com/cache-plugin-install-and-configure/ If you still have problems on a fresh theme install, installing only the theme’s required plugins and after using the recommendations above please provide a link to your website so we can take a look.

Thanks

Hi,

Please follow this guide and increase the mentioned parameters if required – https://forum.tagdiv.com/system-status-parameters-guide/ Also you should try as a test to disable all your plugins except Visual composer, clear your cache and check the speed again, maybe a plugin is causing this. Here is a guide to help you further improve your website speed – https://forum.tagdiv.com/how-to-make-the-site-faster/ and recommended configuration for the cache – https://forum.tagdiv.com/cache-plugin-install-and-configure/

Thanks

Hello,

You can simply de-register your theme from the current domain from the system status: https://www.screencast.com/t/uChS68YT52
And then you can activate it on the new domain using the same key.

Thank you!

Hello kingvish,

Please try to increase your WP Memory limit to 64M according to our guide here -> https://forum.tagdiv.com/system-status-parameters-guide/ From your screens it seems to be set up to 40M. This can be a reason for your issue. Try my advice, clear all your caches and check the results.

Hope this helps and let us know how it goes!

Thanks for the message!