Search Results for 'update'

Hello,
Indeed, for the moment there is no option to change the icon for the subscriptions account page. I added on our list and it will be done in the coming updates.
Thank you for your understanding!

Hi alejandroman, we are sorry that you faced problems with the theme update.
I checked the website and now this is looking ok.
Do you still have the problem?
Thank you!

Hi viscott we are sorry that you are facing those problems with this theme update!

Hi tmaghrebt please let us know some more details about the problem you are facing!

Hi,

Please click on the button to check for updates.
My recommendation is that before updating the theme to make a full backup for the database and current website, disbale the extra plugins during the update process, after that update the theme manually – https://forum.tagdiv.com/how-to-update-the-theme-2/ (after the theme update, make sure that the needed plugins are installed, like tagDiv Composer, maybe tagDiv Standard Pack and tagDiv Cloud Library).
In the worst cases, the settings in the theme panel may be lost (there have been isolated cases), in these cases, after the theme plugins that were previously used are activated, you will have to use a backup for the theme panel -> https://forum.tagdiv.com/import-export-theme-settings/

Thank you!

Hello,

If you want to update the theme, you can request a quote to the custom work team https://tagdiv.com/web-development-services/

Thank you!

Hello,

I recommend updating the theme to the latest version, 12.6 to be updated and to don’t have malware.
If you want to update the theme, you should download the latest version of it from Theme Forest account and download it.
I recommend that you update the theme manually https://forum.tagdiv.com/how-to-update-the-theme-2/ via FTP/cPanel/File Manager, also if possible disable extra plugins during the theme update to avoid any problems that may arise and make sure that you have activated the tagDiv Standard pack plugin to keep the website’s look. You can try to update the theme on a staging website.
After you update the theme, you need to update the theme plugins too.
In the worst cases, the settings in the theme panel may be lost (there have been isolated cases), in these cases, after the theme plugins that were previously used are activated, you will have to use a backup for the theme panel -> https://forum.tagdiv.com/import-export-theme-settings/

Thank you!

Hi igormiranda93, if I correctly understand you’ll need to display the excerpt inside the article not only in blocks. Unfortunately, the theme do not have an option for this, but I thing it can be done a custom shortcode, but this can be done only at custom work and it will work even after theme updates, what I can do is to see what template you are using and edit it to display the excerpt, but if the changes can not be set in a child theme (not all files can be set in child theme), then this will need to be done after each theme update.
Thank you for your understanding!

Hello,

Normally, after an update, blocks shouldn’t disappear or have different colors applied. Please proceed with the update using only the TagDiv plugins, without having any extra plugins activated.

Thank you!

Hello,
The php version is provide by host. If needs you can contact the host to update the php version.
If you have access to cPanel you can try this guide: How to Update Your PHP Version in WordPress (the RIGHT Way)
For users that have Newspaper 7.4 or 8 and the problem persist, please contact us via email at contact@tagdiv.com and provide temporary wp-admin access and cPanel or FTP (it is possible to be a different problem). We’ll check and try to fix it as soon as possible.
Thank you for your understanding!

Hi cmnews23, sorry for not replying in time but we are quite busy now that the theme update has been released.
I reply to that topic, but it will be need to provide some more details about the images problems you are facing.
Thank you for your understanding and sorry for any inconvenience!

Hi,

You are probably uploading the whole theme package. You have to upload only the theme zip file, not the whole package which contains other items
– https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-error
How to update the theme https://forum.tagdiv.com/how-to-update-the-theme-2/
Requirements for Newspaper => https://forum.tagdiv.com/requirements-for-newspaper/

Thank you!

Hello,

If you want to update the theme, you should download the latest version of it from Theme Forest account and download it.
I recommend that you update the theme manually https://forum.tagdiv.com/how-to-update-the-theme-2/ via FTP/cPanel/File Manager, also if possible disable extra plugins during the theme update to avoid any problems that may arise and make sure that you have activated the tagDiv Standard pack plugin to keep the website’s look. You can try to update the theme on a staging website.
After you update the theme, you need to update the theme plugins too.
In the worst cases, the settings in the theme panel may be lost (there have been isolated cases), in these cases, after the theme plugins that were previously used are activated, you will have to use a backup for the theme panel -> https://forum.tagdiv.com/import-export-theme-settings/

Thank you!

Hi viscott, if the php version can not be update for the moment then what we can recommend is to revert to Newspaper v12.5.1 until the update to a version php version will be possible.
Thank you!