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Hi,
I have noted your suggestion on our list of suggestions and I hope this will be implemented in the coming theme updates.
If you need this implementation, you can contact our custom work team here :
https://tagdiv.com/premium-customization-services/
Thank you!
Hi!
Any update on this?
Thanks!
Best,
Chico
Opened up the website to see all settings have disappeared.
The website currently looks like this: https://southwesternnews.co.uk/ when it should look like this: http://web.archive.org/web/20201109013742/https://southwesternnews.co.uk/
I’ve tried removing and re-installing Tagdiv composer, no luck.
Currently, plugins are set to auto-update, but not themes. Maybe the settings file/db table is corupted? Where can I check it?
Hi:
I’m using Newspaper 10.2. I cannot get the TD Composer to work on any page. When I go to open it, there’s a blank white page, which freezes and doesn’t work.
Please tell me how to fix this.
I tried updating the TV Composer plugins on the website and they failed. Please let me know if I deactivate these plugins and reupload, will this harm my website and lose information and change the current look of the website.
I do not want to mess with the look of my website right now with the active templates. So I’m not sure what to do.
Also how do I update to 10.3.7, as I am using 10.2 Newspaper?
Everything was working fine this past 2020, but now I need to continue to make updates.
Please help,
Maureen
Hi:
I’m having major issues with not being able to get TD Composer to work.
It was working fine on my website in 2020. I’m now back to it, trying to make some updates and it will not load, I get a white page, trying to open it. I checked with my host server and they maxed up the uploading speed, but this did not help. Please help, Thanks, Maureen
Automatic update is not working. And the problem with manual update is that my theme still uses the old Visual Composer. Is there a guide to help with converting VC to tagdiv Composer?
Hello!
It should be automatically up to date also the theme panel settings.
Please try to downgrade for an old update and then install the update again correctly.
Also, you can try this from our guide: https://forum.tagdiv.com/import-export-theme-settings/
If this problem persist, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– A link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello!
Please check in Website Manager the selected templates for header and footer to be the one you want on your website.
Also, check if you have all tagdiv plugins installed which you had before update.(especially TagDiv Composer plugin).
Let me know about your results!
Thank you!
Hello !
The Mobile theme was specially designed for optimization on mobile devices. Unfortunately on mobile theme you cannot do much changes of design. If you want to have the same design as on desktop mode you can achieve that by simply disabling the mobile theme.
You will have to recreate your pages into the Mobile editor or completely disable the mobile theme. The mobile editor will not render shortcodes !
Also you can disable mobile theme on certain pages or posts by following this setting: 
Please take a look here: https://forum.tagdiv.com/the-mobile-theme/
Mobile theme plugin can be disabled from Newspaper Plugins as you can see here: https://www.screencast.com/t/LnkZCEVC
You are now able to create mobile viewport templates as you can see in our guide here: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/
! Atention ! If you are using mobile templates you will have to remove the mobile theme plugin and also at the moment AMP is not working with mobile templates.
Please note that at the moment the Support team is not 24/7 available. We answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2
Thank you !
Hello!
You can update the theme automatically or manually. Please check our guide from here: https://forum.tagdiv.com/how-to-update-the-theme-2/
Hope that helps you!
Thank you!
Hi Team,
We need an urgent support on this.
Everything was working before theme update, as we done updates on 12th Jan 2021, as This issue is happening after recent theme update and along with all plugins are up-to date. Mobile responsive theme is not working, from mobile it redirecting visitors to AMP? Even we have disabled the option Redirect mobile visitors to AMP
Kindly help us to solve this issue. Let us know so we can connect over zoom call quickly. To resolve this issue we have tried below steps, but issue still exist:
1. Cleared the cache after updating theme and WordPress.
2. We have deactivated TAGDIV composer and re-installed again.
3. We have deactivated AMP and tagDiv Mobile Theme and re-installed again.
4. We have cleared the cache, but still issue again.
Mobile responsive theme is not working, from mobile it redirecting visitors to AMP? Even we have disabled the option Redirect mobile visitors to AMP .. in transitional mode.
We have configured Mobile theme setting: (Mobile+Theme) enabled.
Please find the attached link, as we capture all the details of system status and AMP setup.
Document and Screenshot of the details
Our company website is: https://www.transcontinentaltimes.com
Please let us know if we can connect over zoom call for quick resolution.
Imported data is invalid. Failed to update the theme settings!
I do have a random bug which in multisite changes theme settings from other installation.
Already raise the bug in another post for the theme changes but the import is a new one.
Hello,
My website is currently stuck at version 7.7. I want to update to the latest version but not sure how, can’t find in the documentation. Can you please help me with this?
Thanks
Hi There, Vlad,
It would be very much appreciated if you could take some time to look at the issues and tell me how to resolve them. Thanks so much
https://www.diysurvivalandhomestead.com/
fyi I have re-installed the theme and updated it. But still, I cannot get the images/blogpost showing on the main page or category page. :S:S.
@support fyi I have re-installed the theme and updated it. But still, I cannot get the images/blogpost showing on the main page or category page. :S:S.
Hello,
I also need to remove the lightbox from the default WordPress gallery with a link to attachment page
Any updates about that?
update the theme and now I get this error to want to edit the one page this is the error:Error at zones: 6(models) : 5(dom). The model does not match the content Current state has involved an issue. You could try an UNDO operation (CTRL+Z / CTRL+SHIFT+Z) it started when I updated the theme
Hi, after update from 10.3.6.1 to any newer version I get strange problem. I suppose it’s problem with loading templates in header and footer and I can’t do anything to fix it. I tried to recreate them, reinstall theme and plugins but nothing helps. Can you help?
Examples before and after update:
https://ibb.co/ctjm7sp
https://ibb.co/rfRC3Rr
https://ibb.co/QfgYN4V
https://ibb.co/kc8f24T
Thanks!
Hello !
Please make sure that the theme was also up to date and all the plugins required are up to date and activated. Follow our guide in order to make sure that the update is properly done: https://forum.tagdiv.com/how-to-update-the-theme-2/
Thank you !
Hello !
The Mobile theme was specially designed for optimization on mobile devices. Unfortunately on mobile theme you cannot do much changes of design. If you want to have the same design as on desktop mode you can achieve that by simply disabling the mobile theme.
You will have to recreate your pages into the Mobile editor or completely disable the mobile theme. The mobile editor will not render shortcodes !
Also you can disable mobile theme on certain pages or posts by following this setting:
Please take a look here: https://forum.tagdiv.com/the-mobile-theme/
Mobile theme plugin can be disabled from Newspaper Plugins as you can see here: https://www.screencast.com/t/LnkZCEVC
You are now able to create mobile viewport templates as you can see in our guide here: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/
! Atention ! If you are using mobile templates you will have to remove the mobile theme plugin and also at the moment AMP is not working with mobile templates.
Please note that at the moment the Support team is not 24/7 available. We answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2
Thank you !
Hello!
It should be automatically up to date also the theme panel settings.
Please try to downgrade for an old update and then install the update again correctly.
If this problem persist, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– A link to this topic in order to identify you
Our team will take a look !
Thank you!
Hello,
As I know, it was a jquery problem and I don’t know exactly what files have changed, but if you don’t use the latest version of the theme you have to update or use a jquery plugin => https://wordpress.org/plugins/enable-jquery-migrate-helper/
Thank you!
Hello,
If you use the last WordPress 5.6 version, you need to use the last theme version Newspaper 10.3.9.1
Before to update, make a full backup to all files and the database, in case something goes wrong. => https://forum.tagdiv.com/how-to-update-the-theme-2/
If you do not want to update the theme, another solution (for the moment) is to try a jQuery like, Enable jQuery Migrate Helper plugin and try this option – https://www.screencast.com/t/WYlKJVLi Clear all the caches (also the browser cache).
Let me know the results!
Thank you!
Hi,
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel. We will take a look and try to see what happens when you update the theme. Include a link to this topic in the email.
Let me know the results!
Thanks you
