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Bogdan B.
tagDiv Staff

Hello,

Simply disabling the plugins for a brief moment will not do it. You have to disable all plugins except visual composer, clear cache and purge cdn files. Then test again. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Catalin
tagDiv Staff

Hello aph100,

Unfortunately, our theme has not been tested with another layout than the existing one -> http://screencast.com/t/roDtUGh5R8 I have checked your website and I saw that you have made some additional customizations and we cannot provide support for these, sorry! To bring best results in theme, you should use the Visual Composer according to our documentation here -> https://forum.tagdiv.com/how-to-use-visual-composer/

Thanks for your understanding!

Bogdan B.
tagDiv Staff

Hello,

This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

If this does not fix it, then please try to install the theme again via ftp by following this guide: https://forum.tagdiv.com/install-via-ftp/

Thank you!

Bogdan B.
tagDiv Staff

Hello,

Please disable all plugins except visual composer, clear cache and reset cdn files. Also please check any image optimization or compression as it can also cause bad image quality.
Try to create a testing sub-domain or a localhost and test the image quality there as well.
Let us know how it goes.

Thanks.

Bogdan B.
tagDiv Staff

Hello,

This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Bogdan B.
tagDiv Staff

Hello,
You do not need to use html or css to edit posts or pages in our theme. We do not suggest using the pagebuilder on posts, but if you want to try it out, you cna activate visual composer on psots from the VC settings in the admin dashboard under general settings and role manager. Do this at your own risk though as visual composer is not tested on posts and it could provide mixed results
Thanks.

Bogdan B.
tagDiv Staff

hello,
If you want to remove the footer, you should only disable it from the theme panel like so: http://screencast.com/t/IsrJtAOLwz
If you use the mobile theme, then you can only remove it with css. Please use this code:
.td-mobile-footer-wrap{
display:none!important;
}

As for the second request please read this guide: https://forum.tagdiv.com/the-mobile-theme/
The mobile theme will not show visual composer and if you use it on posts, it will show the shortcode and not render it. in this case i suggest disabling the mobile theme plugin and using the standard responsive version of the theme

Thank you!

Catalin
tagDiv Staff

Hello portuga,

Please provide your website URL so I can inspect it closer and also, you can provide some useful screenshots in this regard, so I can identify the problem. First of all, please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins.

Thanks for the message!

Bogdan B.
tagDiv Staff

Hello,

This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Bogdan B.
tagDiv Staff

Hello,

Please use this guide to learn how to edit blocks in visual composer and change their settings: https://forum.tagdiv.com/block-settings-guide/

Thank you!

Bogdan B.
tagDiv Staff

Hello,

This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not afect the proper functionality of the theme.

Thank you!

Catalin
tagDiv Staff

Hello muradabuseta,

Please keep in mind that all the buttons which you have explained above you can do it with Visual Composer. Please check all the functionality of Visual Composer and try to do it manually. Regarding on this -> http://prnt.sc/ddr8pl , please notice that you can do that using some HTML code to create a table, like this -> http://www.tablesgenerator.com/html_tables
What the mean that Taps? Provide more details.

Thanks.

Catalin
tagDiv Staff

Hello tribonet,

Please try to make a new clean install from scratch on the new sub-domain with the latest version from Theme Forest. You should do this only via FTP way because this is the surest and safe method in this regard. Notice that the Visual Composer is fully compatible with the theme and until now we have not encountered any problems in this regard. For more information about how you can install the VC, please consult here -> https://forum.tagdiv.com/newsmag-how-to-use-visual-composer/
I have inspected your website on Google Insights and I noticed that you have not optimized it properly.
Please notice that the speed of your website depends on how well your site is optimized. Please notice that this is not a simple task and if you do not have any experience in this regard you will do not bring good results for the theme. Also, notice that we have a speed optimization tutorial but this is addressed only to advanced users. So, if you follow the steps which are presented in this tutorial here -> https://forum.tagdiv.com/how-to-make-the-site-faster/ you can increase the page speed loading and if you are not aware of the steps in this regard, please consider hiring a freelancer/developer to help you because the speed optimization services is not covered by our support policy, as you can read here -> https://forum.tagdiv.com/support-policy-2/ Check our documentation here -> https://forum.tagdiv.com/requirements-for-newspaper/ regarding on dedicated server to fit to our requirements.

Hope this helps!

Thanks for your understanding!

Ingente
Participant
#0

Hi, I want to add Bock 15 next to my header, I’ve tried make it using VC + css but it is not the same. What I want is add php code on header-style-3.php

My website is http://fotomundi.org/

At Home you can look what I want (but it was make whit Visual composer + css), I need make the same but using PHP, because I need Block are on every page and post.

Help 🙁

simchris
tagDiv Member

Might be cache overloading;

might be Visual Composer …

you can try using the BETA “TD COmposer” plugin instead, which uses waaaaaaay less system resources.

Also, make sure you’re on PHP 5.6 and not 5.4 !

soerin89
tagDiv Member

Hi,

Thanks for your reply.
I still have the same problem. I cant save my blocks of the Visual Composer in Newspaper theme.
If I make a new page, it works for a few minutes. After those minutes im not able to save it anymore. De site just doesn’t react on my click.

Ive deleted all my plugins and I Cleared my cache. I also dont use any child themes.
Can you please look at the problem?

Thanks.

kobzeci
Participant
#0

Hi,

Three days ago i’ve purchased and installed Newsmag. Today i received the following mail from dreamhost:

We have recently scanned one or more users on your DreamHost account for
potential security threats. Unfortunately, we found some potential
indications that your website(s) *may* be compromised.

We understand that this may not be the best news you can get. This
notification is intended to help you through the process and serve as
a starting point to assist you in getting your account cleaned and
secured. While we won’t be able to complete these processes for you, if
you have any questions about the items that follow please don’t hesitate
to reply to this email and we will be happy to clarify any points or
offer any further guidance to help you through getting your account back to normal.

The following files/directories had insecure permissions (777), which
have been remediated.

…/doyouknowturkey.com/wp-content/uploads/js_composer

Additionally, the following steps should be taken to ensure password
security.

Change your users password(s) by clicking under the Action Column for
that user in our Web Panel: https://panel.dreamhost.com/index.cgi?tree=users.users
Change your database password(s) by clicking the database username in
our Web Panel: https://panel.dreamhost.com/index.cgi?tree=goodies.mysql
IMPORTANT: You may need to modify your site’s configuration file to
reflect the new password.

Use a complex (8-31 characters) password or passphrase that contains
mixed case letters, numbers, and symbols. You should avoid using
dictionary words (in any language), names, dates, addresses, phone
numbers, etc. as these can potentially be guessed or acquired through
other sources. The username that the password is being used for, or the
domain name/site name the user is attached to should never be included
in any part of the password. Also note that it is a good idea to
periodically change your passwords.
If you have any questions, please reply to this email and we will be
more than happy to assist you with securing your sites.

Please also see https://help.dreamhost.com/hc/en-us/articles/214916918_keeping_your_website_secure

If you have any questions or concerns, you can submit a ticket, open
a LiveChat, or request for phone support here!

I had 4.12.1 version installed.

Now i’ve deleted the plugin but i am not sure what to do with this…?

Catalin
tagDiv Staff

Hello dirtymedia,

The visual composer activation message appears on all sites that use visual composer, not matter the theme or domain. In our case, you must ignore this message as the Visual Composer does not require activation when it’s provided in the theme package. The plugin authors cannot verify this though so they could not remove the message to this particular case. Please read this guide: https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
All the theme installing should have to be done via FTP because this is the surest and safe method in this regard. For more information about this, please consult here -> https://forum.tagdiv.com/install-via-ftp/

Thank you for your understanding!

Catalin
tagDiv Staff

Hello sasquatters,

The post title from your Rev Slider should link to the address post. Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins. Also, if the problem is still there, please try to make a new clean install from scratch to another sub-domain and check the results. Re-installing the theme should have to be done via FTP because this is the surest and safe method in this regard.

Thanks for the message!

Bogdan B.
tagDiv Staff

Hello,

If the default blockqote has changed, there may be something affecting it;s css. Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Then test the quotes again.

Thank you!

Bogdan B.
tagDiv Staff

Hi,

You can use this guide for the system status parameters: https://forum.tagdiv.com/system-status-parameters-guide/
You can also try to disable all plugins except visual composer, clear cache and reset cdn files.
Let us know how it goes.

Thank you!

Bogdan B.
tagDiv Staff

Hello,

Please disable all plugins except visual composer. clear cache and reset cdn files if you use it. Then test again. If the problem is still there please contact us via email at contact@tagdiv.com and provide wp-admin so we can login and investigate.

Thank you!

Catalin
tagDiv Staff

Hello mjtieden,

Please try to make a new clean install from scratch via FTP because this is the surest and safe method in this regard. Follow this guide, here -> https://forum.tagdiv.com/install-via-ftp/ Install there only the Visual Composer which come bundled with the theme packet and check the results. It should working.

Hope this helps and let us know how it goes!

Thanks for the message!

Catalin
tagDiv Staff

Hello tagdivchick,

Please keep in mind this type of layout is not tested with our theme and we cannot say for use if it will work or not with the theme, sorry! As you can see here -> http://screencast.com/t/wj6x8uzB For more information about how to use Visual Composer, please consult here -> https://forum.tagdiv.com/how-to-use-visual-composer/

Hope this helps!

Thanks for the message!

Bogdan B.
tagDiv Staff

Hello,

Please use this guide to increase all the parameters as mentioned here: https://forum.tagdiv.com/system-status-parameters-guide/
Also please try to disable all other plugins except visual composer and wp super cache, clear cache and reset cdn files. Then test again.
Let us know if you still have trouble with this.

Thank you!

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