Hi,

You can request a refund here: https://themeforest.net/refund_requests/new, this request will be analyzed if the terms of use of the theme have been respected.

Thank you!

Hello,

I just checked, and the slider and menu work. Please check the video https://we.tl/t-OxIHDQuaI5. Also, what browser do you use for scrolling in the composer?

Thank you!

Hello,

Unfortunately, the sticky sidebar has never worked with the infinite load option. It only functions for the first post, but not for the subsequent ones.

Thank you!

Hello,

Please go to the Manager and import the header template from there. Here are only sections or blocks that you can import.

Thank you!

Hello,

For each category, on the flex block there is a special filter for the current category, which dynamically displays the posts from that category within each category.
The Posts Loop automatically filters the posts depending on the cloud template you set (for example, on the category page, there will be posted posts from that category) https://forum.tagdiv.com/posts-loop/
If there is an offset set, please check the block with “No posts” and delete it. Leave it empty with no space or value: https://app.screencast.com/Gh9jDf6t0XtLS
You can find the documentation here: https://forum.tagdiv.com/offset-feature/

Thank you!

Hello,

Please provide some more details about your issue with screenshots, video and the link to the pages.

Thank you!

Hi,

You can request a refund here: https://themeforest.net/refund_requests/new, this request will be analyzed if the terms of use of the theme have been respected.

Thank you!

Hi,

You can request a refund here: https://themeforest.net/refund_requests/new, this request will be analyzed if the terms of use of the theme have been respected.

Thank you!

Hello,

Please follow the next steps. Normally, you should not lose your settings.
Please update to the latest version 12.6.8
If you want to update the theme, you should download the latest version of it from the Theme Forest account and download it.
I recommend that you update the theme manually https://forum.tagdiv.com/how-to-update-the-theme-2/ via FTP/cPanel/File Manager, also if possible disable extra plugins during the theme update to avoid any problems that may arise and make sure that you have activated the tagDiv Standard pack plugin to keep the website’s look. You can try to update the theme on a staging website.
After you update the theme, you need to update the theme plugins too.
In the worst cases, the settings in the theme panel may be lost (there have been isolated cases), in these cases, after the theme plugins that were previously used are activated, you will have to use a backup for the theme panel -> https://forum.tagdiv.com/import-export-theme-settings/
You could consider reinstalling the WordPress version, and checking for this plugin wp-zexit.php. It might be wise to inspect via FTP if it doesn’t appear in the WordPress -> Plugins. Additionally, using Wordfence to scan the website and remove unknown users would be prudent.
Change admin passwords and delete admin accounts you are not familiar with;
– Delete any weird/unknown plugins;
– Delete the weird/unknown themes;
– Clean unfamiliar Theme Panel injected code (example – https://i.imgur.com/4q70kCv.png);
– Clean WordPress files (example – https://i.imgur.com/stJCqiK.png)
Please block /wp-json/tdw/save_css
If an attacker wants to target this URL /wp-json/tdw/save_css they can do so. Even if the website uses a different theme, the attacker can still try that URL. We could add an option to be able to enable/disable the Live CSS, it will be considered. But for now in order to remove it this can only be done with a modification to the composer plugin. I think that all that removing it requires is to comment this line of code – https://prnt.sc/RtwvL5Nc4ikR -> https://prnt.sc/ymZmhdUfp57U But as I mentioned, the attacker can still try to access the URL.

Thank you!

Hello,

You have added in the post two Single Post Content elements, so the content is displayed twice, please remove one Single Post Content you can delete it with right-click.

Thank you!

Hello,

Please provide the link to your websites so we can check the issue. Also, please make sure that you have posts for that category to show on the second page.

Thank you!

Hi,

Usually the “Invalid reply from server endpoint error” is caused by insufficient WP_Memory_limit, if you’ll set it to 256M, and is still not working, please double it and check the rest of the settings from our guide -> https://forum.tagdiv.com/requirements-for-newspaper/ also make sure that you are using SSL and you have a good bandwidth, the one from our server is 1GB/s and the one that I use at home is 500MB/s, if you have low bandwidth, then you can access parts of the cloud, this can be done from the frontend, for example, if you are on a post -> https://i.imgur.com/4G74M7F.jpg or from tagDiv Composer -> https://i.imgur.com/2F6MhfI.png or from backend -> https://www.screencast.com/t/wekHmc7kJ8J

Thank you!

Hi,

Usually, this happens with cache plugins. If the cache plugin does not have mobile support then the mobile version can be delivered instead.
The solution would be to use the recommended WP Super Cache plugin instead and activate these settings (especially the mobile device support): https://forum.tagdiv.com/cache-plugin-install-and-configure/
Also, you can check this https://i.imgur.com/Es7nHNh.png

Thank you!

Hello,

You can reset the license from one domain from the system status and add there the new license.
Please contact us via email at contact@tagdiv.com and provide the license certificate and specify which license you want to assign to each domain.

Thank you!

Hi,

How did you do the import? Dop you have the same settings for both websites?

Thank you!

Hi,

You can remove the author name section from Single Post Template, edit with tagDiv Composer => https://www.screencast.com/t/4VoyAOlzgd6, select the element Single Post Comments and with right-click you can delete or selecting the element and with drag & drop place into the deleting red zone from the bottom right of the page.
The same steps for all elements.
You need to drag and drop the elements to move them where you want. Also, do you use a Single Post template or a standard template? Please provide a video.
You can find more details here:
-> https://forum.tagdiv.com/tagdiv-composer-tutorial/
-> https://forum.tagdiv.com/design-post-pages-using-cloud-library-templates/

Thank you!

Hello,

Please check this topic https://forum.tagdiv.com/topic/column-text-wp-editor-not-working/
Also, if you are using Cloudflare, please make sure that is set as in our guide https://forum.tagdiv.com/cloudflare-cdn/, you need to disable the Rocket Loader.

Thank you!

Hello,

I would like to take a look. Can you please email us at contact@tagdiv.com with the wp-admin access and include the link to the topic in the email? Also, the license certificate.

Thank you!

Hello,

What is the problem with style.css? Did you try to install it and received this error message, “ERROR: The package could not be installed. The theme is missing the style.css stylesheet.”? If yes, you are probably uploading the whole theme package. You have to upload only the theme zip file, not the whole package which contains other items
– https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-error
Install via WordPress -> https://forum.tagdiv.com/install-via-wordpress/
Install via FTP -> https://forum.tagdiv.com/install-via-ftp/
Requirements for Newspaper => https://forum.tagdiv.com/requirements-for-newspaper/
After installing the theme and activating it you will find in the Prebuilt websites all the theme demos and you can import whatever demo you want => https://www.screencast.com/t/6rf5g0Dxc0K

If this isn’t what you mean, please provide more details and screenshots.

Thank you!

Hello,

Please use another footer and try to edit it, and check after.

Thank you!

Hello,

Did you add the code in the header file or in the theme panel -> > Analytics/JS Codes?

Thank you!

Hi,

I don’t understand what the problem is; that is the post’s image, and yes, the image on the block comes as a background.

Thank you!

Hello,

You can delete the background image of the category from the category and tag templates with a right-click.

Thank you!

Hello,

Please check this topic https://forum.tagdiv.com/topic/breakpoints-not-working-as-expected/

Thank you!

Hello,

Unfortunately, we don’t have this option to extend the default theme breakpoints. This will require a pretty big amount of custom work.
You can stretch the rows and you can change the width for each column to do as you want or set the inner row https://i.imgur.com/zZnu0nr.png
You can find more details here https://imgur.com/QXIt4Gy -> https://tagdiv.com/flexibility-rows-columns-newspaper-theme/
-> https://tagdiv.com/how-to-add-delete-and-duplicate-row-newspaper-theme/

Thank you!