Hello,

Please try to update to the latest version, 12.3.

Thank you!

Hello,

Please let me know if you have a plugin for ssl, if not, please activate one.

Thank you!

Hello,

This template is applied only for that cpt, not the entire website.

Thank you!

Hello @replickadesigns,

The social counter is different, please check this guide https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
To display the number of followers, you need to use Instagram as a “Business” or “Creator” page, in this way those Instagram pages will be administered by a Facebook account (this is how Facebook API is working).
Also, when you log in with your Facebook account you must approve access to the pages you manage in order to be able to get your followers number
Here are some guides that can help you https://www.facebook.com/business/help/502981923235522 -> https://www.facebook.com/business/help/345675946300334?id=419087378825961

Thank you!

Hello,

Please select the viewport for the tablet and change the container width https://i.imgur.com/wcOfOEL.png

Thank you!

Hello,

Those are categories, and these are displayed in the alphabetic order -> https://i.imgur.com/hcU2aHg.png. You can’t change them.

Thank you!

Hello,

It seems you have the mobile theme + amp activated.
The mobile theme comes with its own templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout, the page content is made without builders in mobile editor => https://www.screencast.com/t/xbgZG8kH also, the options that are provided to edit the mobile theme version are limited (this keeps the things simple)).
So, if you want to use the cloud templates, then you need to disable the mobile theme and AMP plugins, and then use the responsive version.
You can disable the mobile theme plugin on the pages from the Gutenberg editor using the following option => https://www.screencast.com/t/axXRJsWby
Also, please check this topic where I explained each mobile version -> https://forum.tagdiv.com/topic/mobile-version-not-working-properly-2/ and choose what mobile version you want.

Thank you!

Hello,

If you have another footer, then please set it global.

Thank you!

Hello,

You can change the layout for mobile like this -> https://www.screencast.com/t/imzpp6qY9b

Thank you!

Hello,

If you want to have the menu horizontal on the mobile you can use the mobile menu horizontal and do the changes on the row for color.
Also, for menu transparent, you need t set the transparency from Newspaper -> Theme panel -> Theme colors -> Mobile menu -> Background Gradient color: https://i.imgur.com/FDspVys.png

Thank you!

Hi,

This is a video about how to change the fonts => https://www.youtube.com/watch?v=rbkYVyj1__Q also, you can use global font from Manager(Website Manager) -> Global fonts -> https://i.imgur.com/iY0bh4Y.png You need to edit with tagDiv Composer, select the menu -> https://i.imgur.com/5aLmN2O.png

Thank you!

Hello George,

Please do a test using only tagdiv plugins, clear all cache and check the results.
Also, please provide the link to your website.

Thank you!

Hi,

I’m glad!
Please let us know if you have future questions.

Have a great day!

Hello,

You can try to use the element Ad Box. -> https://headerbidding.co/ads-and-core-web-vitals/

Thank you!

Hi,

Please do a full backup for the website and please get in touch with us via email at contact@tagdiv.com and please provide wp-admin and cPanel access and also include this topic so we can identify you. We’ll check it as soon as possible.
Also, during the investigation, know that we will disable the other non-tagDiv plugins.

Thank you

Hi,

Please do a full backup for the website and please get in touch with us via email at contact@tagdiv.com and please provide wp-admin and cPanel access and also include this topic so we can identify you. We’ll check it as soon as possible.
Also, during the investigation, know that we will disable the other non-tagDiv plugins.

Thank you

Hi,

Please tell me when it appears as an error what you make to appear, to try to recreate it and help you.

Thank you!

Hi,

You are probably uploading the whole theme package. You have to upload only the theme zip file, not the whole package which contains other items
– https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-error
How to update the theme https://forum.tagdiv.com/how-to-update-the-theme-2/
Requirements for Newspaper => https://forum.tagdiv.com/requirements-for-newspaper/

Thank you!

Hello,

Please try to use 8.0 and check the results.

Thank you!

Hi,

Check this guide: https://forum.tagdiv.com/facebook-share/
You can add other social profile in Yoast.

I hope that helps you!

Thank you!

Hi,

Please check the steps from here: https://forum.tagdiv.com/topic/unable-to-edit-text-with-title/ and also other possible issue as here: https://forum.tagdiv.com/topic/403-error-on-tagdiv-composer-when-trying-to-use-wp-editor-wpedito-php/
Please check your .htaccess file: https://www.screencast.com/t/MJ78SDZr4Gl -> https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/
Please execute these steps:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. install TagDiv Composer
4. activate TagDiv Composer

Hope that helps you!

Thank you!

Hello,

I have encountered this problem before, and it seems that there are some problems with this option in late plugins.
You can use our option for reCaptcha, which is used for login and comments.
You can set the keys in Theme Panel -> Social/API -> https://i.imgur.com/kUwnw6m.png

Thank you!

Hello,

Please do a test using only tagdiv plugins; if you have a child theme, please use the main theme.

Thank you!

Hello,

It seems you have ads https://i.imgur.com/REFLNPy.png -> https://i.imgur.com/U7pec4u.png
You can also, can use standard ads and set the code here https://forum.tagdiv.com/newsmag-article-ads/

Thank you!

Hi,

In the editor, please check if the Featured image is enabled in the post editor from Preferences -> Panels -> https://i.imgur.com/sugnYMJ.png -> https://forum.tagdiv.com/featured-image-or-video/
please check if is not at the bottom of the post

Thank you!