Hello,

This problem is caused by the cache plugin. If the cache plugin does not have mobile support then the mobile theme version can be delivered instead.
The solution would be to use the recommended WP Super Cache plugin instead and activate these settings (especially the mobile device support): https://forum.tagdiv.com/cache-plugin-install-and-configure/
Also, please make sure you have enabled the mobile cache if the plugin has this option

Thank you!

Hello,

Please set the color for text and ACTIVE/HOVER TEXT COLOR -> https://i.imgur.com/yewzbUw.png

Thank you!

Hi,

Please let me know about your results.

Thank you!

Hello,

You can use the Flex Block 1 and hide the image -> https://i.imgur.com/nkc1aZP.png and show the excerpt -> https://i.imgur.com/FvsKVrI.png

Thank you!

Hello,

You can set the color on the row in the CSS tab background color -> https://i.imgur.com/yWfpeNg.jpg -> https://i.imgur.com/FZLQPaQ.jpg

Thank you!

Hi,

We can take a look so, please contact us via email at contact@tagdiv.com and provide the wp-admin and cPanel login and the license certificate.

Thank you!

Hello,

Those options are not available, but you can use a plugin to set them if you want.

Thank you!

Hi,

If you want to make the website boxed, you need to have set a background image/color from Theme Panel -> Background => https://i.imgur.com/i2qlhzX.png and Theme Panel -> Theme Colors => https://i.imgur.com/h808nlK.png and enable the option to make the background boxed layout. Select the row on the header and footer and set the option for “Row stretch” on Default => https://www.screencast.com/t/I7lDMXJjiwZ -> https://www.screencast.com/t/O8cc7n4ZzIc

Thank you!

Hello,

Please check this video https://www.screencast.com/t/kxvaCxWVO

Thank you!

Hello,

Please deactivate the tagDiv Composer and tagDiv Cloud Libra plugins, delete and re-install tehn again from Newspaper plugins => https://www.screencast.com/t/WLy01lbc and after go into the theme files in those paths -> wp-content/plugins/td-cloud-library/state/single/tdb_state_single.php -> wp-content/plugins/td-composer/legacy/common/wp_booster/td_module_single_base.php and uncomment those lines of code -> https://i.imgur.com/ZbzhdAm.png -> https://i.imgur.com/HrqwKjQ.png

Thank you!

Hello,

That demo is created using standard templates, before using cloud templates, that is why you can’t edit them with tagDiv Composer -> https://i.imgur.com/h7TukUo.png and the footer is a footer page -> https://i.imgur.com/nuz4Cvh.png that’s why you were able to import it.
For all the changes if you want to have that header, you need to do them in Theme Panel.

Thank you!

Hello,

Maybe this problem arises because there are more cache plugins and it doesn’t know which version to display.

Thank you!

Hello,

We would like to investigate this issue further.
Also, you can check this topic for some more tips: https://forum.tagdiv.com/topic/a-few-tips-for-newspaper-x-speed-high-cpu-usage-issues/

Please contact us via email at contact@tagdiv.com and provide the following:
– wp-admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you
Our team will take a look and let you know what can be done!

Thank you!

Hello,

If you agree we would like to investigate this issue and find out what is the cause, please make a full backup to all files and database and contact us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and credentials
– cpanel url and credentials
– a link to this topic to identify you
Our team will take a look!
Also during the investigation to know that we will disable the other non tagDiv plugins

Thank you!

Hello,

I’m glad we were able to help you.

Have a wonderful day!

Hello,

Please ask your host to help you, maybe on the server are instaled CDN or another plugin for the cache.
Did you test only with tagDiv plugins and did the problem persist?

Thank you!

Hello,

Please check the image size on that block, and set it to full size -> https://i.imgur.com/ldYGnby.jpg -> https://i.imgur.com/IAAIHAg.jpg
Normally if it is the same image there should be no differences in its display

Thank you!

Hi,

I’m glad you found out how you can manage our theme settings and how it works.
If you have some questions, please let us know!

Have a nice day!

Hello,

If you using the Flex Block or Big Grid Flex in the layout are the options “Show author”, “Show date” and you can choose to hide => https://www.screencast.com/t/6UPXQbiTO2

You can remove the Single Post Date and the Single Post Author select with tagDiv Composer and with a right-click you can delete => https://i.imgur.com/GNzcGmJ.jpg , or selecting the element and with drag & drop place into the deleting red zone from the bottom right of the page => https://i.imgur.com/vkQVCjn.jpg this change will be apply to all posts that use that template.

Thank you!

Hello,

I’m sorry I missed telling you how to delete an item.
You can delete an element with right-click, clicking on that element and easily delete by drag & drop the element at the bottom of the page in the red zone or by pressing the DELETE key.

Thank you!

Hello,

Please provide more information so that we can assist you efficiently with screenshots
Also, make sure that the theme has been assigned to that website.

Thank you!

Hello,

Please check the console when you try to activate the theme.

Thank you!

Hello,

This website is not made with a Newspaper theme -> https://i.imgur.com/X7S93yg.png
Also, please check this topic https://forum.tagdiv.com/topic/high-cpu-load-after-update-version-11-5-1/

Thank you!

Hello,

You have added in the post two Single Post Content elements, so the content is displayed twice => https://i.imgur.com/XWCpPwp.png please remove one Single Post Content.

Thank you!

Hello,

unfortunately, only wpml is tested with the theme, the other translation plugins don’t and I don’t know where the problem could be.
Please do a test only with tagDiv plugins and Gtranslate and see if it works.

Thank you!