Hi,

The issues are from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello,

Please check this article https://yoast.com/google-web-stories-wordpress/

Thank you!

Hello,

Please provide the link to your post and the website.

Thank you!

Hello,

Please provide screenshots.

Thank you!

Hello,

Please make sure you don’t have an object cache.
Also, please check the console when you try to save the changes made with tagDiv Composer maybe is possible to be from the firewall or securitymodule which blocks the admin-ajax.php request, which usually displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module that blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Also, if you are using Cloudflare, please make sure that is set as in our guide https://forum.tagdiv.com/cloudflare-cdn/, you need to disable the Rocket Loader.

Thank you!

Hello,

I’m glad the problem is solved.

Thank you!

Hello,

Please provide some screenshots and a link to your website.

Thank you!

Hello,

Please try to do a new install.
Also, please let me if you changed something in the theme files or templates.

Thank yoou!

Hello,

I don’t understand why you used a plugin to set colors and fonts, as long as you can do this with tagDiv Composer, where you can create your own colors and fonts globally and apply them wherever you want.
You can use the Global Colors option from Manager -> Global Colors -> https://i.imgur.com/PM6VoBL.png
This is a video about how to change the fonts => https://www.youtube.com/watch?v=rbkYVyj1__Q also, you can use global font from Manager(Website Manager) -> Global fonts -> https://i.imgur.com/iY0bh4Y.png

Thank you!

Hello,

Please try to deactivate, delete and reinstall the tagdiv Cloud Library.

Thank you!

Hello,

Please update to the PHP version 7.4.
Also, this is a guide on how can fix this issue
-> https://www.techrbun.com/wordpress-editor-unexpected-error-fix/
-> https://thomas.vanhoutte.be/miniblog/wordpress-fix-the-editor-has-encountered-an-unexpected-error/
-> https://techjourney.net/how-to-fix-the-editor-has-encountered-an-unexpected-error-in-wordpress/

I hope those guides will help you to resolve the problem.

Thank you!

Hi,

We can take a look so, please contact us via email at contact@tagdiv.com and provide the wp-admin and cPanel login and the license certificate.

Thank you!

Hello,

To change the color, please go to Theme Panel -> Theme Colors -> Mobile menu -> https://i.imgur.com/mKBUa1r.png

Thank you!

Hello,

Please make sure also, tagDiv Cloud Library is activated.

Thank you!

Hello,

Please set the shortcode in column text or text with title in text zone => https://i.imgur.com/Ps7fcU0.png -> https://www.screencast.com/t/uDXaxJ8JSKFB. The shortcode is automatically saved.
Please make sure you have the latest version theme 11.5.1

Thank you!

Hi,

We are glad that the new fix works

Thank you!

Hi,

Please check the console when you try to activate the theme and see if an error is showing. Also, if have other plugins enabled, please deactivate them.
Also, we can take a look so, please contact us via email at contact@tagdiv.com and provide the wp-admin and cPanel login and the license certificate and purchase code.

Thank you!

Hello @troller,

In the next update a general option will be introduced on all blocks, this will be added in Theme Panel

Thank you!

Hi Laurențiu,

The problem is resolved.
Also, the option lightbox from the theme panel had to be disabled https://i.imgur.com/Wm8ZQIR.png

@foreclosurepedia we will investigate

Thank you!

Hi,

This is the problem is in the process of investigation.

Thank you for your understanding!

Hello,

Yes, we received it.
Also, the problem is caused by WordFence, please ask your host about this, it is possible to have it on the server.

Thank you!

Hello,

I’m sorry, but I can’t find your email with the email added to your profile. Please resend the email to contact@tagdiv.com and let me know after the subject of the email to find you.

Thank you!

Hello,

There would be some ways to reduce the number of queries, if you will consider them.
For one of the queries (sql_calc_found_rows):
Reduce the number of ajax usage on the website, as those are the ones that will make requests to load more posts.
So ajax features like ajax pagination – https://i.imgur.com/EfKi0za.png – https://i.imgur.com/sMeot5s.png – https://i.imgur.com/vrJq3BC.png
The ajax menus – https://i.imgur.com/n0K9hCN.png
Also the header live search makes requests when it is used – https://i.imgur.com/1ZvDwZx.png This can be deactivated when using a cloud header template. We added an option specially for it, as it can cause increased load on large websites.
The mega-menu pagination – https://i.imgur.com/T8kYzu4.png This can be deactivated when using cloud header templates, an option for this was also added for the same reasons mostly.

Thank you!

Hello,

Depending on what code you want to add, the auto ads, are displayed where fit correctly.
You can find more details about ads in this guide https://forum.tagdiv.com/ads-adsense-overview/ please check it.
Also, you can add the ad box element where you want pages or in templates (category, author, tags, etc).

The URLs are for images, for example, if you have an image from another website when the users click on the image then they will access that website -> https://www.screencast.com/t/rV6tYMi4F3

Thank you!

Hi,

I’m glad the problem is solved!

Have a wonderful day!