Hello,

Does this problem also occur when you try to create a new page? Please try to use another browser and see if the problem persists.

Thank you!

Hello,

Please check if this option is selected on the post editor => https://www.screencast.com/t/9AG0iGiRqup, also to set a video as a featured video you need to add the link here => https://www.screencast.com/t/q16ALcmdsQ
Also, after the problem persists please make a full backup to all files and the database and contact us via email at contact@tagdiv.com.
Provide:
– wp-admin URL and cPanel URL and credentials
– a link to this topic in order to identify you
Please note that at the moment the support is a bit crowded. Replying may take up to 24 hours.

Thank you!

Hello,

What do you use for the footer?
Footer from Theme Panel, footer template from Cloud Library or footer page?
https://www.screencast.com/t/Sc2ePG6M9WJB please check if you have assigned a footer page.

Thank you!

Hello,

If you use a plugin for cache, please clear it, also you can try to deactivate it and make a few tests and see if after the mobile page will apply.

Thank you!

Hello,

Related to Google Pagespeed, unfortunately, there is no button to hit and you’re score is high. You need to try to optimize your website and respect all conditions from that list.
If you follow the steps which are presented in this tutorial here: https://tagdiv.com/how-to-increase-page-loading-speed/ you’ll be able to increase the speed of your website.
Also, to increase the page speed you can check these similar topics for more solutions:
– https://forum.tagdiv.com/topic/optimize-script-to-improve-site-speed/
– https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/
– https://forum.tagdiv.com/topic/a-few-tips-for-newspaper-x-speed-high-cpu-usage-issues/
– https://tagdiv.com/how-to-increase-page-loading-speed/
Please note that page speed is not covered by the support team: https://forum.tagdiv.com/newspaper-theme-support/
Please give it a try and follow the steps which I presented above about page speed.
Also, check our guide from here: https://forum.tagdiv.com/how-to-make-the-site-faster/
Our tool is running only on normal pages and not for posts or categories for example.

For mobile, you can use a mobile theme plugin or mobile page, you can find more information in these articles
-> https://forum.tagdiv.com/the-mobile-theme/
-> https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/
This is a video about Responsive Newspaper Theme, AMP & Mobile Theme, Mobile Pages & Templates -> https://www.youtube.com/watch?v=SpGkOnJeNZY
Please include the link to your website.

Thank you!

Hello,

The mobile theme plugin is recommended to be used with the AMP plugin to have the possibility to edit the AMP layout (the AMP version will use the mobile theme design).
Now, the mobile theme plugin can be used
Mobile -> the mobile theme will apply only to mobile version.
Mobile + amp -> it will apply on both and it will have the same layout.
Amp -> the mobile theme plugin layout will be used only for the amp version.
This is a video about Responsive Newspaper Theme, AMP & Mobile Theme, Mobile Pages & Templates -> https://www.youtube.com/watch?v=SpGkOnJeNZY
Also, you can change the color, fonts from Theme Panel -> Mobile theme => https://www.screencast.com/t/8a7Jkwedr

Hope this helps you!

Thank you!

Hello,

The fatal error is usually caused when you have an old version of WordPress.
Please update the WordPress to 5.7.2 and check to see if the problem is still persisting.

Thank you!

Hello,

Please do a test using only tagDiv plugins, clear all cache, and see if the problem persists.

Thank you!

Hello,

For mobile theme, you need to comment on this line =>https://www.screencast.com/t/y9VynIMyI from this path wp-content/plugins/td-composer/mobile/header.php
and for AMP this line => https://www.screencast.com/t/98ognUTx from this path => wp-content/plugins/td-composer/mobile/header-amp.php

Hope this helps you!

Thank you!

Hello,

That’s weird! Please do a test using only tagDiv plugins on a staging website, because there is a possibility, to be a plugin conflict, also if you are using a cache plugin, deactivate it, clear all cache(also from your browser) and try again. See if the problem persists.

Thank you!

Hello,

1. Thank you for reaching out to us. Unfortunately, we cannot offer any preferential discounts for buying the Newspaper theme. I’m sorry! You can subscribe to our newsletter to hear about future discount campaigns – https://bit.ly/2WJ2Opv.
2. For the mobile version, you can use the mobile page => https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/
This is a video about Responsive Newspaper Theme, AMP & Mobile Theme, Mobile Pages & Templates -> https://www.youtube.com/watch?v=SpGkOnJeNZY (03:11 – Mobile Templates & Pages)

Thank you so much for understanding. Have a lovely day ahead!

Hello,

Unfortunately, you can’t modify the dimension of the image from the grid, this has a thumb created special for him.
Also, if you use WP Rocket, we don’t have a guide for this, but you can try the settings like in this article https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/
Our theme doesn’t display the ad after every 5 entries, it is displayed only once after the number set (in this case 5).

Thank you!

Hello,

Please provide the link to your website to inspect the problem.

Thank you!

Hello,

With tagDiv Composer, you can make a cloud template, and a single cloud template applies to all the posts it is assigned to.
Therefore, if you want to put the shortcode before the title and it differs from one post to another, then you need to make a single post template for each post that has a different shortcode.
The best solution would be to put these shortcodes in the content of the post after the title.

Thank you!

Hello,

For this section, you can use this code https://www.screencast.com/t/3B3D0nVm

.tdb-author-descr
{
text-align: justify;
}


Thank you!

Hello,

I understand you have created a mobile page, please make sure you set it => https://www.screencast.com/t/bYroSq7x8T9, also, the header and footer are taken from the standard ones. All you have to do is edit the mobile page, and in Manager (Website Manager) you need to import or the easy way is to convert the existent footer like this => https://www.screencast.com/t/HrjOBNayd -> https://www.youtube.com/watch?v=SpGkOnJeNZY (03:11​ – Mobile Templates & Pages)

Hope this helps you!

Thank you!

Hello,

I think you referring to the option the Auto Loading on the Single Post Template you can disable it with tagDiv Composer -> Show site wide settings => https://www.screencast.com/t/4RnV1CnxiuA

Thank you!

Hello,

I understand you have created a mobile page, please make sure you set it => https://www.screencast.com/t/bYroSq7x8T9, also, the header and footer are taken from the standard ones. All you have to do is edit the mobile page, and in Manager (Website Manager) you need to import or the easy way is to convert the existent footer like this => https://www.screencast.com/t/HrjOBNayd -> https://www.youtube.com/watch?v=SpGkOnJeNZY (03:11​ – Mobile Templates & Pages)

Hope this helps you!

Thank you!

Hello,

I made a few tests use the tools the AMP validator => https://www.screencast.com/t/cocMAnB56i -> https://search.google.com/test/amp?id=M4MFrpBYz4GLrfT-zyO-QA -> https://www.screencast.com/t/C9MG9TOUd5VQ -> https://validator.ampproject.org/#url=https%3A%2F%2Fwww.techfinancials.co.za%2F2021%2F05%2F24%2Fmobile-business-consistent-performance-to-sustain-growth-trajectory-for-telkom%2F%3Famp and I don’t saw the error.
Also, I saw you use another plugin for AMP, not the AMP from the theme plugins => https://www.screencast.com/t/PShIzBwUIP1 and that plugin or settings can interfere with the theme.

Thank you!

Hello,

I already replied to your own topic about the same problem, please check https://forum.tagdiv.com/topic/the-model-does-not-match-the-content-error-2/#post-402462
Also, please do not create more topics with the same problem.
Please note that we try to answer to as many topics we can (support hours (GMT+2) are from Monday to Friday: 8:00 AM – 17:00 PM).
https://forum.tagdiv.com/newspaper-theme-support/

Thank you!

Hello,

In most cases when you get a similar message “ Error at zones: 1(models): 0(dom). The model does not match the content Current state has involved an issue. You could try an UNDO operation (CTRL+Z / CTRL+SHIFT+Z)” then indeed it is a problem, most of the time the problem is from a shortcode that is not compatible with our theme, therefore after you set it with tagDiv Composer and save the page/cloud template, the next time when you try to edit it, you’ll get that error.

For this error, you can check our guide from here at point 5 -> https://forum.tagdiv.com/tagdiv-composer-not-working/ also after trying the steps from our guide you do not get any good results, You can send us an email at contact@tagdiv.com and provide wp-admin login, as well as cPanel and credentials. We will take a look. Include a link to this topic in the email.

Thank you!

Hello,

The review from our theme can be set only by the author of that post, this can set the review as in our guide https://forum.tagdiv.com/reviews-2/
If you need a way that visitors to review the post, then you need to use a plugin.

Thank you!

Hello, @ingenierojas

Please contact us via email at contact@tagdiv.com, provide a wp-admin and cPanel URL and credentials, license certificate and purchase code, also, include screenshots with the error.

Thank you!

Hello,

I’m glad the problem has been solved.

Have a nice day!

Hello,

I think you referring to the option the Auto Loading on the Single Post Template you can disable it with tagDiv Composer -> Show site wide settings => https://www.screencast.com/t/4RnV1CnxiuA

Thank you!