Bettina Hello!
In order to avoid misunderstandings, please provide more information(screenshots/video) about what exactly you need to achieve or what is the issue there and your website link.
A solution for sending a screenshot/video is this:
Download, capture, and send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link; paste it here.
Thank you!
Bettina Hello!
I’ve tested on my end with the svg and normal icons, and for me, the link works only if I click the icon.
Thank you!
Bettina Hello!
Because we have other customers who are waiting on the email. We reply from oldest to newest.
Thank you so much for your understanding!
Bettina Hello!
If you sent an email, then we will take a look and try to help you as soon as possible.
Please be patient!
Thank you!
Bettina Hello!
Check this guide: https://forum.tagdiv.com/instagram-widget/
Try to connect your Instagram account and try again.
Thank you!
Bettina Hello!
This will require custom work, which is not covered by the support team.
For customization and other services, you can contact our custom work team here: https://tagdiv.com/premium-customization-services/.
Thank you for understanding!
Bettina Hello!
Unfortunately, no.
Thank you so much for your understanding!
Bettina Hello!
Unfortunately, we do not have any other solution in our theme in order to achieve this.
Thank you!
Bettina Hello @christin234 !
Yes, please make sure you activate the license and the theme is active.
Thank you!
Bettina Hello Maria!
Did you set any link there?
In order to avoid misunderstandings, please provide more information(screenshots/video) about what exactly you need to achieve or what is the issue there and your website link.
A solution for sending a screenshot/video is this:
Download, capture, and send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link; paste it here.
Thank you!
Bettina Bettina Hello!
Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
If the problem is still there, then contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– the license certificate and purchase code
– a link to this topic in order to identify you
Thank you!
Bettina Hello Joel!
Unfortunately, no.
Please check this guide: https://forum.tagdiv.com/leads/
I hope that helps you!
Thank you!
Bettina Hello!
Check this topic: https://stackoverflow.com/questions/51268669/getting-a-403-forbidden-error-for-youtube-data-api
Thank you!
Bettina Hello @saggel!
It is a custom svg icon: https://prnt.sc/6sijtOVSVtwq
Modify the icon from there, but let the same name.
Thank you!
Bettina Hello!
We have our own plugins called Opt-in builder and Newsletter for the first 2 queries. Documentation here:
– https://forum.tagdiv.com/subscriptions/ -> https://prnt.sc/j38rEuoHC82n
– https://forum.tagdiv.com/the-newsletter-plugin/
Thank you!
Bettina Hello Ken!
We discussed via email the sign-in issue, and the last reply was from my side.
You cannot manage them to appear where you want them. The auto ads are displayed randomly on your website; you cannot choose where to display them.
Thank you!
Bettina Hello!
Let the offset field be empty with no space, no value, and see the results: https://www.screencast.com/t/peVbVmUDE. Use the “random posts today” sort option.
Thank you!
Bettina Hello @autozilla !
We have 3 options for mobile versions that you can use:
1. Responsive version: A responsive version of your website looks similar to the desktop version. TagDiv Composer is used to edit the page.Click on the mobile viewport: https://www.screencast.com/t/XDQJedlggSB. There, you can see your mobile version and edit or adjust the elements to look better.
2. Mobile pages: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages
3. Mobile theme plugin: The Mobile Theme is a performance-optimized theme included in the main Newspaper theme that only loads on mobile devices. It comes with its own templates and designs for pages, posts, categories, etc., so your current templates from the desktop theme will get converted to the mobile theme layout. Please see https://forum.tagdiv.com/the-mobile-theme/ and https://forum.tagdiv.com/mobile-theme-introduction/ for more information.
A full explanation is here: https://www.youtube.com/watch?v=SpGkOnJeNZY
If you need to use the mobile version 1 or 2, then you need to uninstall the Mobile Theme plugin and AMP.
You can build a sidebar with the TagDiv Composer. Steps:
1. Insert one new row (or delete an existing one).
2. Divide into two columns (2/3 + 1/3).
3. You can add whatever element you want to the second column and consider it a sidebar.
Thank you!
Bettina Hello guys!
We should check these issues on your end, so we can check what the issue is there and solve it.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– provide more information (screenshots/video) about your issue
– a link to this topic in order to identify you
Thank you!
Bettina Bettina Hello!
Make sure the setup is correct for every social network that you use and that there is not a conflict. https://forum.tagdiv.com/cloudflare-cdn/
It should work well because I’ve tested this feature.
Thank you!
Bettina Hello!
Replied via email. Please continue the discussion there!
Thank you!
Bettina Hello!
Make sure that the theme and plugins are up to date.
Check if you have the Standard Pack plugin installed and active in Newspaper -> Plugins. (default templates)
execute these steps:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. install TagDiv Composer
4. activate TagDiv Composer
Deactivate ALL plugins except tagDiv ones; if you are using a cache plugin, deactivate it, clear all cache (also from your browser), and see the results.
Thank you!
Bettina Hello Megan!
There is probably a conflict with some extra code or a plugin. On my end, it’s working as it should. You cannot add space only to a paragraph in the tagdiv composer (there is an option for all the content). Please note that you should have the full-HD images uploaded to your Media Library. Make sure your image is not cropped and that you selected the full size. Please note that in some old blocks, you can’t control them.
Thank you!
