Hello!

You need to take into account:
External factors: server speed, if you are using CDN or not, the external resources loaded by your website like ads, fonts, tracking scripts like Facebook Pixel, Google Analytics, Twitter analytics, Hotjar and so on.
Internal factors: the number of elements on the page, image size, image formats, if you are using mobile optimized layouts, console errors.
Our developers are working a lot to improve the page speed in every update.
As a suggestion, disable the lazy load animation. Other starting points to improve your website page speed are here:
– https://www.xtechkr.com/optimize-newspaper-theme/
– https://forum.tagdiv.com/how-to-make-the-site-faster/
– https://forum.tagdiv.com/topic/score-100100-pagespeed-with-newspaper-wordpress-theme/
– https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/
– https://developers.google.com/speed/docs/insights/v5/about
– https://www.youtube.com/watch?v=tnkVapqhIHc
Please check the tutorials from those platforms gt metrix and Google Pagespeed Insights and I’m sure you can increase the page speed.

Please note that page speed is not covered by the support team: https://forum.tagdiv.com/newspaper-theme-support/

Thank you for understanding!

Hello Laurie!

Yes, please check our documentation from here: https://forum.tagdiv.com/unique-articles/ or you can use an offset: https://forum.tagdiv.com/offset-feature/

Thank you!

Hello!

This issue has been discussed already here, please check: https://forum.tagdiv.com/topic/5xx-error-when-using-newspaper-in-a-multisite-environment-with-the-amp-plugin/

Hope that helps you!

Thank you!

Hello!

You can check our guide from here: https://forum.tagdiv.com/using-theme-translations-together-wpml/

Thank you!

Hello!

We would like to investigate this issue further.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you
Our team will take a look and let you know what can be done!

Thank you!

Hello!

Ok, I get it. I will add this on our list for more investigations.

Thank you for understanding!

Hello!

Please check this video: https://www.screencast.com/t/jA5fOh13szq

Thank you!

Hello!

Please provide more information about this issue or what you need to achieve, screenshots or a video and your website link, so I can understand better and help you efficiently.

A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Hello!

Those are known issues which will be solved in the next update.

We are sorry for the inconvenience!

Thank you for understanding!

Hello!

It detects the little screen automatically and it shows the mobile version of your website.

Thank you!

Hello!

NFT demo use the cloud templates. You can edit the homepage and pages with the TagDiv Composer. Select the menu there and choose a menu which was already built in the Dashboard -> Appearance -> Menus.
Please check this guide also: https://forum.tagdiv.com/mega-menu/

Thank you!

Hello!

You can unassign this domain from Newspaper -> My license.

Thank you!

Hello!

We have also a guide with some tips why our Composer is not working properly, please check: https://forum.tagdiv.com/tagdiv-composer-not-working/
Check this guide and make sure you do not have in the .htaccess file some lines with “Deny all”!: https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/
Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.

Let me know the results!

Thank you!

Hello!

Please re-install the Cloud Library plugin!
Check this guide also: https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/
Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and let me know the results!

Thank you!

Hello!

We would like to investigate this issue further.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look and let you know what can be done!

Thank you!

Hello!

Yes, it should work.

Thank you!

Hello!

Please provide more information about this issue or what you need to achieve, screenshots or a video, so I can understand better and help you efficiently.

A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Hello Jacco!

There is a conflict between TagDiv Composer and WP Bakery.
Disable the lazy load animation: https://www.screencast.com/t/O5pfqQdb, delete the cache and see the results.

Thank you!

Hello!

We will take in consideration your query and we will investigate further.

Thank you for understanding!

Hello!

I’m sorry, but I do not understand what the issue is. Please provide more information about this issue or what you need to achieve, screenshots or a video and your website link, so I can understand better and help you efficiently.

A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Hello!

That one is not a button, sorry. From what I can see it is a background color set by you.

Thank you!

Hello!

No, it is a custom one.

Thank you!

Hello Michael!

Glad to hear that!

Have a nice day!

Hello!

If your settings from the theme panel are missing and you use default templates, then please make sure you have Standard pack plugin installed and active.

Thank you!

Hello!

If you sent an email, then we will take a look and reply to you as soon as possible.

Thank you!