Hello Pat!

If the problem persists, then we should investigate further via email. If you sent an email, then we will take a look and reply to you as soon as possible.

Thank you!

Hello!

My colleague replied via email on 6th April, please re-check the mail.

Thank you!

Hello!

Did you contact also your host provider?
Unfortunately, we do not provide support via calls or screen sharing apps.
Check this guide: http://net-informations.com/q/mis/reached.html

Hope that helps you!

Thank you!

Hello!

I can see that you have errors for the ads. They seems to be blocked by something to display on your page. Consult your Google Adsense account first. Note: If you want to use auto ads, then they should be placed in the Theme Panel -> Analytics/Js Codes.

Yes, you could change it while you edit the page with the TagDiv Composer from the CSS tab of the element Newsletter.

Please make sure you did not change the elements position or add new ones. In this situation, you need to hide those elements in desktop and show in mobile viewport from the CSS tab of the elements: Display: Show/Hide.

You should activate this option from the Website Manager: https://prnt.sc/49rLnVA2z5QJ

Thank you!

Hello Oliver!

Please access these 2 posts and make sure you assigned near the green button the same cloud single template Single Post Template 40 – Fast News.

Let me know the results!

Thank you!

Hello!

Here you can remove/set a picture for mobile menu background: https://www.screencast.com/t/x3Xrln2b88x
And the background color here: https://www.screencast.com/t/PbU3hQpDqHh
In this modal you can not add this element.
A workaround there could be to use a modal popup: https://forum.tagdiv.com/modal-popup/

Thank you!

Hello!

Please provide an URL where you add this ad.

Thank you!

Hello!

This row was set it as sticky: https://prnt.sc/iOy5k6GgBzOe
That’s why it was appearing while you was scrolling.
Now, your sticky header is empty and you should rebuild it or copy-paste the elements how you’ll like.

Thank you!

Hello!

Here you can remove/set a picture for mobile menu background: https://www.screencast.com/t/x3Xrln2b88x

Thank you!

Hello!

In order to avoid misunderstandings, please provide more information about what exactly you need to achieve or what the issue is, screenshots or a video and your website link.

A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Hello @affnads!

My colleague replied to you in 8th April. Please re-check the mail.

Thank you!

Hello!

Please provide your website link.

Thank you!

Hello!

We have 3 options of mobile versions that you can use:
1. Responsive version: A responsive version of your website is looking similar like on desktop, edit the page with TagDiv Composer, click on the mobile viewport: https://www.screencast.com/t/XDQJedlggSB ; there you can see your mobile version and you can edit the elements there.

2. Mobile pages: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/

3. Mobile theme plugin: The Mobile Theme is a performance optimized theme included in the Newspaper main theme and it loads only for mobile devices. It comes with its own templates/design for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout. For more details, please take a look here: https://forum.tagdiv.com/the-mobile-theme/ and https://forum.tagdiv.com/mobile-theme-introduction/

A full explanation you can find here: https://www.youtube.com/watch?v=SpGkOnJeNZY
You can choose to use which one is more affordable and useful for you.

If you want to use the mobile pages or the responsive version, please deactivate the Mobile Theme plugin.

Thank you!

Hello!

If you use responsive version, then edit the homepage with TagDiv Composer, click on the mobile viewport: https://www.screencast.com/t/XDQJedlggSB ; there you can see your mobile version and you can change/remove the logo there.
If you use mobile pages, then you should edit the mobile page and change the logo: https://prnt.sc/agGRcsVxFMRA -> https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/
If you use the Mobile Theme plugin, then you have some settings in the theme panel: https://prnt.sc/x09C3DVPyFAM

Thank you!

Hello!

Make sure you have a header template assigned and you have just to click on sticky in the Website Manager and it will bring you directly to your sticky menu. Also, when you scroll the page in the TagDiv Composer, should appear the sticky one. Check this video: https://www.screencast.com/t/rt2wWAt3JFEY

Thank you!

Hello!

You should increase the text font-size for a better user experience for your mobile version.
We have 3 options of mobile versions that you can use:
1. Responsive version: A responsive version of your website is looking similar like on desktop, edit the page with TagDiv Composer, click on the mobile viewport: https://www.screencast.com/t/XDQJedlggSB ; there you can see your mobile version and you can edit the elements there.

2. Mobile pages: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/

3. Mobile theme plugin: The Mobile Theme is a performance optimized theme included in the Newspaper main theme and it loads only for mobile devices. It comes with its own templates/design for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout. For more details, please take a look here: https://forum.tagdiv.com/the-mobile-theme/ and https://forum.tagdiv.com/mobile-theme-introduction/

A full explanation you can find here: https://www.youtube.com/watch?v=SpGkOnJeNZY
You can choose to use which one is more affordable and useful for you.

If you want to use the mobile pages or the responsive version, please deactivate the Mobile Theme plugin.

Thank you!

Hello!

If you want to use auto ads, then they should be placed in the Theme Panel -> Analytics/Js Codes.
If you need to add the ads manually on every template, then you should add the ads when you edit the post with TagDiv Composer in the element called ” Single Post Content ” in the tab ADS. Documentation here: https://forum.tagdiv.com/article-ads/
Or you can use the element called “Ad box” from TagDiv Composer and there you need to add the ads: https://forum.tagdiv.com/ads-adsense-overview/

If you want to add some auto ads and also ads in some templates, then this is possible and they should display well.

Thank you!

Hello!

Enable/disable it from here: https://www.screencast.com/t/JaSHpq10Y
We have 3 options of mobile versions that you can use:
1. Responsive version: A responsive version of your website is looking similar like on desktop, edit the page with TagDiv Composer, click on the mobile viewport: https://www.screencast.com/t/XDQJedlggSB ; there you can see your mobile version and you can edit the elements there.

2. Mobile pages: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/

3. Mobile theme plugin: The Mobile Theme is a performance optimized theme included in the Newspaper main theme and it loads only for mobile devices. It comes with its own templates/design for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout. For more details, please take a look here: https://forum.tagdiv.com/the-mobile-theme/ and https://forum.tagdiv.com/mobile-theme-introduction/

A full explanation you can find here: https://www.youtube.com/watch?v=SpGkOnJeNZY
You can choose to use which one is more affordable and useful for you.

If you want to use the mobile pages or the responsive version, please deactivate the Mobile Theme plugin.

Thank you!

Hello!

This is an old demo with the standard default single template, so the changes there must be done from the settings Dashboard -> Appearance -> Widgets. As I said, we will investigate this issue.
A workaround there could be to use a cloud single template and add this element there. For example, you can copy-paste the element from homepage.
You can build the template for your articles from scratch also by importing a blank template: https://www.youtube.com/watch?v=SoGQ0d5kIBg
For cloud templates, you can add the sidebar from tagdiv Composer. Steps:
1. Add 1 row
2. Split into 2 columns( 2/3 + 1/3 )
3. You can add whatever element you want into the second column and consider it a sidebar.

Thank you!

Hello!

In the next updates, we will try to implement also this functionality in our theme.

Stay tuned!

Hello!

Please provide more information about your issue, screenshots or a video, so I can help you efficiently.

A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Hello!

Please provide more information about what exactly you need to achieve, more screenshots or a video and your website link, so I can help you efficiently.

A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Hello!

Please let me know what the issue exactly you have now, so I can help you efficiently.

A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Hello @GeorgeBayliss!

Edit the homepage with the TagDiv Composer, click on the row and change or remove the image background: https://prnt.sc/NkaOE7fWzB2e

Thank you!

Hello @jojo99!

I’ve checked your website and it seems the design is no longer affected.
Did you solve your issue?

Thank you!