Hello @chauthong2!

We can take a look for this and investigate why is not working for you. Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you

Thank you!

Hello @finrising!

If a code as above is displaying in your frontend, then this means some plugins are deactivated.
It could be a plugin conflict, cache issue or something that can interfere in our theme: https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/
We recommend you to update the theme and plugins to the latest version in order to have access to the new features and fixes.

Thank you!

Hello @grimorioarcano!

The Social Counter element is working on every page built in the TagDiv Composer. Please make sure when you drag & drop the element, it will appear a green box where you can apply the element.

Thank you!

Hello @bamsfoldigital!

If you sent an email, then we will take a look and reply to you as soon as possible.

Thank you for understanding!

Hello @redicon!

This is strange. We recommend using only a builder in the same time.
It could be a plugin conflict there or something that can interfere in our theme: https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/, so please make a test and deactivate ALL plugins except tagDiv ones, also deactivate the cache plugin that you use, and try again.
Check this topic too: https://forum.tagdiv.com/topic/tagdiv-composer-problem-14/

Let me know the results!

Thank you!

Hello @bamsfoldigital!

We can take a look for this and investigate why is not working for you. Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you

Thank you!

Hello @pratiek!

Add this CSS code:

.tdb-mega-menu .sub-menu .tdb-menu-item-text{
height: 500px;
overflow-y: auto;}


Thank you!

Hello @flash83!

We can take a look for this and investigate why is not working for you. Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you

Thank you!

Hello @Racesport !

We have some elements in the TagDiv Composer, for example: Woo Cart, Woo Menu Cart. Please check the documentation: https://forum.tagdiv.com/tagdiv-shop/

Hope that helps you!

Thank you!

Hello @muktipolice!

Please make a test and deactivate ALL plugins except tagDiv ones, also deactivate the cache plugin that you use, and try again in an incognito tab.

Let me know the results!

Thank you!

Hello @feliceguerriero!

Let the offset field empty with no space, no value and see the results: https://www.screencast.com/t/peVbVmUDE. For more information about offset feature, please check this tutorial: https://forum.tagdiv.com/offset-feature/.

Thank you!

Hello @redicon!

Please provide more information about the issue or what you need to achieve, screenshots or a video and your website link.

A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Hello Rafa!

Unregistering the theme will not affect your existing cloud templates.
1. Unfortunately, there is no ETA for that.
2. You can contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you
– more information about your issue
Our team will take a look!

Thank you!

Hello @bamsfoldigital!

Make sure you have the latest update of the theme(11.4.1) and plugins too.
Also, if you use default templates, install and activate the Standard Pack plugin.
If you use cloud templates, then you can edit the top bar from the TagDiv Composer.

Thank you!

Hello @balint!

You can try to adjust them with some CSS: https://forum.tagdiv.com/create-custom-code-using-the-browsers-inspector/

Thank you!

Hello @Bamsfoldigital!

Access your facebook page and copy paste the link. The link should have this structure: https://www.facebook.com/pageid. Make sure the link is working if you paste it in a browser.

Hope that helps you!

Thank you!

Hello @Redicon!

Please provide more information about the issue or what you need to achieve, screenshots or a video and your website link.

A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Hello @vegan2go!

We can take a look for this and investigate why is not working for you. Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you

Thank you!

Hello @chauthong2!

Please check if there is applying this color from Newspaper -> Theme panel -> Theme colors -> General theme colors -> Theme accent color. If you use something custom from a plugin, it could be a plugin conflict with our theme. You can change the CSS there too: https://forum.tagdiv.com/create-custom-code-using-the-browsers-inspector/
Also, try to apply !important after every line like this for example: .class{background-color: red!important;}
And it should apply the correct CSS.

Thank you!

Hello @chauthong2!

You can use the element from the TagDiv Composer called “Header login” and a cloud header.

Thank you!

Hello @bamsfoldigital!

Please provide more information about the issue, screenshots or a video and your website link.

A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Hello @vegan2go!

Please make a test and deactivate ALL plugins except tagDiv ones, also deactivate the cache plugin that you use, and try again in an incognito tab.
Documentation here: https://forum.tagdiv.com/how-to-add-icons-in-menu/

Thank you!

Hello @ionutm!

I’m glad that you solve the issue.
Let me know if you need further assistance.

Have a wonderful day!

Hello @deepak8151!

Please deactivate the Mobile Theme plugin and see the results!

Thank you!

Hello @stocknow95!

When you install a demo without content, it is normal to appear differently.

Thank you!