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Bettina
tagDiv Staff

Hello @limitlessv!

In order to avoid misunderstandings, please provide more information about the issue or what you need to achieve, screenshots or a video and your website link.

A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Bettina
tagDiv Staff

Hello @hansalshah!

You can set the title and description of your website using the Yoast SEO plugin, which can be different than your page title: https://yoast.com/features/meta-descriptions/
Please re-check! If the problem persists, then please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Bettina
tagDiv Staff

Hello @EnsisRecords!

If you want to use the mobile pages created by you, then please make sure the Mobile theme plugin is deactivated, clear all cache and try again.

Let me know the results!

Thank you!

Bettina
tagDiv Staff

Hello!

It seems that your ad is removed and the theme can not display your ad. Please check this article, it can help you: https://developers.google.com/web/updates/2020/05/heavy-ad-interventions

Thank you!

Bettina
tagDiv Staff

Hello!

I’m glad that you solve the issue.

Thanks for the appreciation!

Bettina
tagDiv Staff

Hello @lusips9!

These old templates/styles are default templates. For more customizations, we recommend to use cloud/PRO templates in order to have the possibility to edit them with the TagDiv Composer which contains a lot of functions and features, please check our tutorial here: https://forum.tagdiv.com/tagdiv-composer-tutorial/

Documentation here:
https://forum.tagdiv.com/cloud-library-templates/
https://forum.tagdiv.com/design-post-pages-using-cloud-library-templates/
https://forum.tagdiv.com/cloud-library-category-templates/

Check also our video tutorials here: https://www.youtube.com/c/tagdivThemes/videos and more theme documentation on the left side: https://forum.tagdiv.com/newspaper-theme-documentation/
You can import a cloud template or if you’ll like some sections from a demo, than you can find that section in the Cloud Templates or you can do it from scratch also by importing a blank template: https://www.youtube.com/watch?v=SoGQ0d5kIBg
You can place a sidebar very easy using our builder the tagdiv Composer plugin.
For example, you can add the sidebar from tagdiv Composer. Steps:
1. Add 1 row
2. Split into 2 columns( 2/3 + 1/3 )
3. You can add whatever element you want into the second column and consider it a sidebar.
Take a look here in this video for example where I build 6 columns: https://www.screencast.com/t/mZ2c5XamTFN

Thank you!

Bettina
tagDiv Staff

Hello @petyaaa6!

Please note that customization is not covered by the support team: https://forum.tagdiv.com/newspaper-theme-support/
For customization and other services you can contact our custom work team here: https://tagdiv.com/premium-customization-services/

Thank you!

Bettina
tagDiv Staff

Hello!

Let me know which page exactly do you mean from the 2 demos, so I can understand and help you efficiently.

Thank you!

Bettina
tagDiv Staff

Hello @michaeldef!

This issue is from WordPress, please verify the console errors and report them or try to CTRL + SHIFT + R and try again.

Thank you!

Bettina
tagDiv Staff

Hello Thomas!

I’ve tested on my end our fix from this update and it is working well: https://www.screencast.com/t/H9EewyYk
Force refresh the page(CTRL + SHIFT + R) or delete the cache browser.
The issue number 2 is still on the list.

Thank you!

Bettina
tagDiv Staff

Hello @TheGrandes!

In this demo “Magazine PRO”, the icons are in the menu. Please check this video: https://www.screencast.com/t/Ph2OwN3EF

Thank you!

Bettina
tagDiv Staff

Hello @Wyohost!

In order to avoid misunderstandings, please provide more information about the issue or what you need to achieve, screenshots or a video and your website link.

A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Bettina
tagDiv Staff

Hello @michaeldef!

Yes, it happens like this, because you should adjust them or adjust the images.

Thank you!

Bettina
tagDiv Staff

Hello!

Unfortunately, we couldn’t add this fix in this update because we need to make sure it is 100 % well tested, so you won’t meet any other issue.

We are sorry for the inconvenience, but we would like to deliver a solution which is well tested because the issue of Instagram require some time.

I’ll keep you updated while we release this fix.

Thank you for understanding!

Bettina
tagDiv Staff

Hello @petyaaa6!

Unfortunately, we do not have those settings for the blocks.

Thank you for understanding!

Bettina
tagDiv Staff

Hello!

I just replied in your own topic here, please check: https://forum.tagdiv.com/topic/header-ad-box-is-not-displayed/
Please try not to reply multiple times in the topic or creating more topics with the same issue if possible, this will only delay our response.
Copy-paste the link of documentation in the new tab.
If you want, we can take a look for this and investigate why is not working for you. Contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you

Thank you!

Bettina
tagDiv Staff

Hello!

Please try to add the ad code in the ad box element. Make sure you delete the cache.

Let me know the results!

Thank you!

Bettina
tagDiv Staff

Hello @geoforum!

You should add there each ID of your child tags or parent tags. Try to modify the filter function from \wp-content\plugins\td-composer\legacy\Newspaper\includes\shortcodes\td_block_categories_tags.php

Thank you!

Bettina
tagDiv Staff

Hello Thomas!

If you can’t wait for the update which I’m not sure when this setting can be included, then you can contact our custom work team here and they can help you: https://tagdiv.com/premium-customization-services/

Thank you for understanding!

Bettina
tagDiv Staff

Hello @sotiris!

Then it seems that you have many files with the same name .htaccess.
We can take a look for this and investigate why is not working for you. Contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you

Thank you!

Bettina
tagDiv Staff

Hello!

Please provide more information about the issue, screenshots or a video and your website link.

A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Bettina
tagDiv Staff

Hello Caner!

Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Bettina
tagDiv Staff

Hello @geoforum!

You can use this ID filter in order to display the categories you need there: https://www.screencast.com/t/toLrXgDM7g7

Thank you!

Bettina
tagDiv Staff

Hello!

Please make sure your account has an admin role and that all the requirements are done as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/
We have a guide with some tips why our Composer is not working properly, please check: https://forum.tagdiv.com/tagdiv-composer-not-working/
If that problem is still there, then please execute these steps:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)

Let me know the results!

Thank you!

Bettina
tagDiv Staff

Hello @columbusunderground !

Please contact us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and credentials
– a link to this topic in order to identify you
Our team will take a look to your issue as well!

Thank you!

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