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Bettina
tagDiv Staff

Hello!

Unfortunately, there is no setting to achieve that and this will require custom work which is not covered by the support team.

Thank you!

Bettina
tagDiv Staff

Hello!

Normally, you don’t lose nothing if you re-install the plugin.
For your peace of mind, you can make a full backup before.

Hope that helps you!

Thank you!

Bettina
tagDiv Staff

Hello!

Please provide more information, screenshots from Composer and your website link in order to help you.

Thank you!

Bettina
tagDiv Staff

Hello!

First of all, try to do these steps as quickly as possible, so your visitors do not notice the process:

1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)

If this won’t help, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Bettina
tagDiv Staff

Hello Martin!

You should apply for the second block an offset:1, so in this mood you will have in the second block the latest posts and not the one from the first block.

Hope that helps you!

Thank you!

Bettina
tagDiv Staff

Hello!

Access Website Manager and choose from header the option ” NO HEADER “.
Please note that if you use a default one, then you are not allowed to achieve this.

Thank you!

Bettina
tagDiv Staff

Hello!

I just replied in your own topic here: https://forum.tagdiv.com/topic/theme-fonts-5/#post-403256
Please check and do not create multiple topics with the same issue.

Thank you!

Bettina
tagDiv Staff

Hello!

I can see only Monserrat and Lato fonts.
Did you solved your issue?
Please clear your cache and try again.

Thank you!

Bettina
tagDiv Staff

Hello!

I’m sorry, I can not see your screenshots. Please try with this one to download, capture and send: https://www.techsmith.com/jing-tool.html

Thank you!

Bettina
tagDiv Staff

Hello!

Normally it should display correctly, because I tested and it is working well.
Please add once again the video embed in your article and make sure you add this one: https://prnt.sc/10d0w5n

Let me know the results!

Thank you!

Bettina
tagDiv Staff

Hello!

First of all, please make sure you have a backup done and then you can update the theme and the TagDiv plugins also.
Please take a look for this advice before updating: https://forum.tagdiv.com/topic/action-required-please-read-how-to-update-to-the-newspaper-theme-v-10/
I recommend you to make a backup and update plugins and the theme via file transfer, so that you don’t face any error: https://forum.tagdiv.com/how-to-update-the-theme-2/
Let me know about your results!

Thank you!

Bettina
tagDiv Staff

Hello!

I can not see your video. Please try with this one to download, capture and send: https://www.techsmith.com/jing-tool.html
Please make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also you can try and remove and re-install the tagDiv Composer plugin.
We have a guide for how to investigate this problem and fix it: https://forum.tagdiv.com/tagdiv-composer-not-working/

Let me know the results!

Thank you!

Bettina
tagDiv Staff

Hello!

Please check carefully if you have the WP Super Cache with the settings from our guide: https://forum.tagdiv.com/cache-plugin-install-and-configure/
Also, if you have Cloudflare, please make sure is set like in our guide https://forum.tagdiv.com/cloudflare-cdn/
If the problem is still there, then please start looking for a plugin conflict.

Thank you!

Bettina
tagDiv Staff

Hello!

Unfortunately, we have not tested this plugin, so we can’t say if it will work or not. You will have to test and see. Also please note that we don’t offer support for untested plugins.

Thank you!

Bettina
tagDiv Staff

Hello!

Please check this topic: https://forum.tagdiv.com/topic/image-elements-do-not-have-explicit-width-and-height-2/
Also, do these steps:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)

Hope that helps you!

Thank you!

Bettina
tagDiv Staff

Hello!

For cloud templates, you will have more options in TagDiv Composer (https://forum.tagdiv.com/tagdiv-composer-tutorial/), so these settings overwrite the settings from Theme Panel. If you let the settings by default in TagDiv Composer, then the settings from Theme Panel will reflect on your website.

In order to edit your responsive version, you need edit the page with TagDiv Composer, click on the mobile viewport: https://www.screencast.com/t/XDQJedlggSB ; there you can see your mobile version and you can edit the elements there.

If you want to use a mobile page, then you need to assign it to your homepage. For more information about this mobile version please take a look in this article: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/
If you created the mobile pages with TagDiv Composer, then when you install Mobile Theme plugin, your pages will be overwritten by the plugin.
The Mobile Theme is a performance optimized theme included in the Newspaper main theme and it loads only for mobile devices. It comes with its own templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout. For more details, please take a look here: https://forum.tagdiv.com/the-mobile-theme/

A full explanation you can find here: https://www.youtube.com/watch?v=SpGkOnJeNZY

Thank you!

Bettina
tagDiv Staff

Hello!

Please provide more information, screenshots and your website link in order to help you.

Thank you!

Bettina
tagDiv Staff

Hello!

The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Bettina
tagDiv Staff

Hello!

Please edit your mobile viewport when you edit the page with Tagdiv Composer and check if you have the display setting set up hidden and change it.

Let me know the results!

Thank you!

Bettina
tagDiv Staff

Hello!

Unfortunately, there is no setting to achieve that.

Thank you for understanding!

Bettina
tagDiv Staff

Hello!

Please provide more information about your issue, screenshots and your website link in order to help you.

Thank you!

Bettina
tagDiv Staff

Hi,

Please send an email at contact@tagdiv.com and provide wp-admin, so we can investigate this issue. Also paste a link to this topic so we can easily identify you.
Let us know and we will gladly assist you.

Thanks!

Bettina
tagDiv Staff

Hello!

Unfortunately, if you use a default post template, then you can not edit them with TagDiv Composer plugin.

Thank you!

Bettina
tagDiv Staff

Hello!

Unfortunately, it is not possible to have another order or by their slug.

Thank you!

Bettina
tagDiv Staff

Hello!

Unfortunately, there you will find only homepage, header template and footer from that demo.

Thank you for understanding!

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