Hello!

Please check our full documentation and tutorial about social counters here: https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
Hope that helps you!

Thank you!

Hello!

If you don’t assign the mobile page which you created, then the mobile version will display the responsive version of your desktop.
If you don’t can manage that, then you can contact us via email contact@tagdiv.com, provide wp-admin and paste a link to this topic so we can easily identify you.
Let us know and we will gladly assist you.

Thank you!

Hello!

If you won’t use default templates, then you don’t need to have Standard Pack plugin installed. I’m glad you solved your issue.

Thank you!

Hello @slivertorp!

Add also this CSS code from here:

.tdb_loop .td-next-prev-wrap a, .tdb_loop_2 .td-next-prev-wrap a {
line-height: 50px !important;
min-width: 52px !important;
min-height: 50px !important;
font-size: 18px !important;
}


Please note that you need to set the border radius: 100 in the element’s settings.

Thank you!

Hello!

From what you describe it seems you have installed Mobile theme plugin. If you created the mobile pages with TagDiv Composer, then when you install Mobile Theme plugin, your pages will be overwritten by the plugin.
The Mobile Theme is a performance optimized theme included in the Newspaper main theme and it loads only for mobile devices. It comes with it’s own templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout. For more details, please take a look here: https://forum.tagdiv.com/the-mobile-theme/
If you want a responsive version for your desktop to be displayed on mobile, better deactivate the plugin and see the results.

Thank you!

Hello!

This is happened because your website need an optimal speed, so in this case the header will not reload slowly when you access a page.
If you follow the steps which are presented in this tutorial here: https://tagdiv.com/how-to-increase-page-loading-speed/ you’ll be able to increase the speed of your website.
Also, to increase the page speed you can check these similar topics for more solutions:
– https://forum.tagdiv.com/topic/optimize-script-to-improve-site-speed/
– https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/
– https://forum.tagdiv.com/topic/a-few-tips-for-newspaper-x-speed-high-cpu-usage-issues/
– https://tagdiv.com/how-to-increase-page-loading-speed/

Hope that helps you!

Please note that page speed is not covered by the support team: https://forum.tagdiv.com/newspaper-theme-support/

Thank you for your understanding!

Hello!

I checked your website and it seems you solved some issues.
Please check this tutorial where is described every single settings related to AMP and Mobile Theme integration: https://forum.tagdiv.com/tagdiv-amp-plugin-tutorial/
Any settings which you can do for Mobile Theme, you can find in Newspaper -> Theme panel -> Mobile theme.
Hope that helps you!

Thank you!

Hello!

Please follow those steps in creating your child theme pages from our documentation: https://forum.tagdiv.com/the-child-theme-support-tutorial/
Hope that helps you!

Thank you!

Hello!

The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache (also from your browser) and try again.
Let us know about your results!

Thank you!

Hello!

We need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello!

Please note that customization is not covered by the support team: https://forum.tagdiv.com/newspaper-theme-support/
For customization and other services you can contact our custom work team here: https://tagdiv.com/premium-customization-services/

Thank you for your understanding!

Hello!

Yes, my colleagues had already replied to you via email. Please check!

Thank you!

Hello!

Please make sure you changed in both places like this: https://prnt.sc/103p7ff
Hope that helps you!

Thank you!

Hello @marcorroma!

We hope in short time to upload it, so it can be available for all.
I don’t know exactly the date and time, but we will let you know about those changes.

Thank you for your understanding!

Hello!

If you mean the numbers in right of items, then you can not achieve this because we haven’t any settings for that and it is custom made.

Unfortunately, there is no settings there to add ads in lists or grids of posts. Please take a look for our documentation here: https://forum.tagdiv.com/ads-adsense-overview/

Thank you!

Hello!

If you have a backup, then you can try to do these steps:
1. Please take a look for this advice before updating: https://forum.tagdiv.com/topic/action-required-please-read-how-to-update-to-the-newspaper-theme-v-10/
2. I recommend you to make a backup and update plugins and the theme via file transfer, so that you don’t face any error: https://forum.tagdiv.com/how-to-update-the-theme-2/

If not, then the issue could be a missing plugin or settings which has return by default because of the update or some custom CSS.

Thank you!

Hello!

I checked your website in all browsers and it seems to work well. Also, the menu is working by hovering the items.
Please clear your cache (also from your browser) and try again.
Let me know about your results!

Thank you!

Hello!

If you follow the steps which are presented in this tutorial here: https://tagdiv.com/how-to-increase-page-loading-speed/ you’ll be able to increase the speed of your website.
Also, to increase the page speed you can check these similar topics for more solutions:
– https://forum.tagdiv.com/topic/optimize-script-to-improve-site-speed/
– https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/
– https://forum.tagdiv.com/topic/a-few-tips-for-newspaper-x-speed-high-cpu-usage-issues/
– https://tagdiv.com/how-to-increase-page-loading-speed/

Please note that page speed is not covered by the support team: https://forum.tagdiv.com/newspaper-theme-support/

Thank you for your understanding!

Hello!

Please make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict, so please deactivate ALL plugins except tagDiv ones, also if you are using ca cache plugin, deactivate it, clear all cache (also from your browser) and try again.

Also you can try and remove and re-install the tagDiv Composer plugin.

Also we have a guide for how to investigate this problem and fix it: https://forum.tagdiv.com/tagdiv-composer-not-working/

Let us know the results!

Thank you!

Hello!

Unfortunately, in our theme you can add only one url there.

Thank you!

Hello!

I checked your website and it seems to work well on both versions: desktop and mobile.
Did you managed to solve the issue?
If not please send me a screenshot with exactly the part which seems weird to you, so I can help you efficiently.

Thank you!

Hello!

If you follow the steps which are presented in this tutorial here: https://tagdiv.com/how-to-increase-page-loading-speed/ you’ll be able to increase the speed of your website.
Also, to increase the page speed you can check these similar topics for more solutions:
– https://forum.tagdiv.com/topic/optimize-script-to-improve-site-speed/
– https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/
– https://forum.tagdiv.com/topic/a-few-tips-for-newspaper-x-speed-high-cpu-usage-issues/
– https://tagdiv.com/how-to-increase-page-loading-speed/

Please note that page speed is not covered by the support team: https://forum.tagdiv.com/newspaper-theme-support/

Thank you for your understanding!

Hello @FiekeB!

@rpmdna You are right.
All your cloud templates should be found here: https://www.screencast.com/t/U3oo0N4bQ
Hope that helps you!

Thank you!

Hello!

Please make sure that you have activated the proper thumbs for the mobile theme. The mobile theme requires the “265×198” and the “741×486” thumbnail sizes in order to show the featured images properly.

This can be found in here: https://www.screencast.com/t/N18dR3qZrh

After activating the thumbnail sizes you need to regenerate your thumbnails using a plugin. Check this: https://forum.tagdiv.com/using-the-theme-with-existing-content/

Thank you!

Hello!

You can install and activate it from Dashboard -> Plugins.
Please note that you can use only one builder.

Thank you!