Hello,

This could be a problem from wp super cache and not the browser. If you use the plugin, please use this method to fix the issue:
Use this link and add the customization as marked here: https://github.com/Automattic/wp-super-cache/pull/185/files
Edit wp-cache-phase1.php and add the green code from the right column as it shows there.

Thank you!

Hello,

Well the mobile theme is a plugin and plugins cannot be handled through the child theme. You will have to make the modifications in the main theme though. or you can simply hide the footer with css like so:
.td-mobile-footer-wrap, .td-mobile-sub-footer-wrap{
display:none!important;
}
You can add the code in the theme panel-> mobile theme-> custom code section

Thank you!

Hello,

In order to deactivate a theme you can access the system status screen in the theme panel and press the reset key button: https://www.screencast.com/t/AskZyy3K This way the theme will be inactive and another activation code be used.

Thank you!

Hello,

This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,

Unfortunately I cannot say for sure. We only tested these plugins: https://www.screencast.com/t/BqeaFBaM Any plugin that is not on this list falls beyond the theme support and we cannot say if it will work or not. Unfortunately not all plugins are compatible with premium themes. If a plugin works with one theme it does not mean it will work with another. Plugins are created on the WordPress default code while the theme code is custom.
The plugins we mark as tested and recommended are kept compatible on each update by making the proper adjustments in the theme on each update to maintain this compatibility. Unfortunately we cannot do this for a large number of plugins.

Thank you!

Hi,

Ok, it seems we need a different approach to this.
You need to add an extra class at the author box wrap. You should edit the td_module_single_base.php core field and you should do this -> https://www.screencast.com/t/lAjMJPl7 The snippet of the code which has to be concatenated is here ->
. get_the_author_meta('display_name', $author_id) . ' After these changes, you should use a bit of CSS code and hide the author box for your certain author. Try the code below and place it in Theme panel->Custom CSS area.

The code is ->

.author-box-wrap.ziar_6{
display:none;
}
(ziar_6 is the name of my admin)

The result is here-> https://www.screencast.com/t/yDtNzUECOB

Thanks

Hello,

Please also test this on a default theme to see if the slider works properly. There could be a setting somewhere ins the slider settings.
If on the default theme the slider is able to play the video on tables and mobiles, then please try to update your theme to the latest version and test the slider again.
Let us know how it goes.

Thank you!

No, that is not what I meant. I meant that style 8 uses a bigger picture and can load slower than other post styles. Youi can however improve your page loading speed using this guide: https://forum.tagdiv.com/how-to-make-the-site-faster/
I did not say anywhere I do not recommend the style to be used.
Thank you!

Hello,

The review stars are tied to the post date code on blocks. If you want to remove the reviews from all blocks and show the standard date instead simply change this code to false: https://www.screencast.com/t/RrqBvPFb3e

Thank you!

Hello,

Unfortunately there is no recommended image size. Our theme creates thumbnails for each instance of the images so a bigger image usually provides the best results. If the space on your site is limited you can opt for an size of around 1024×768

Thank you!

Hello,

Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
If the issue is still there afterwards you should reinstall the theme as there could be a faulty theme install.

Thank you!

OK, An easier way to do it is simply type in your ad title in the custom ad box element in visual composer: https://www.screencast.com/t/f2auiE4gZQ
How are you implementing the custom ad? If you use an ad box, there is a title field.

Thank you!

Hello,

Unfortunately we have not tested the Facebook page widget on our theme. I assume it’s a plugin you are using. Sorry but this falls beyond what the theme support can offer you. Plugin implementation is not part of the theme support.

Thank you!

Hello,

Here is a code to remove the video icon from a big grid 2:

.td_block_big_grid_2 .td-video-play-ico {
display:none!important;
}

As for the slide, i’m not sure if it’s a big grid slide: https://demo.tagdiv.com/newspaper/big-grid-slide/ or a simple slider element: https://demo.tagdiv.com/newspaper/ios-slider/
Here is a code that will affect both though:

.td-theme-slider .td-video-play-ico{
display:none!important
}

Thank you!

Hello,
Please provide a link to your site pointing at the issue so I can inspect it.
Thank you!

Hello,

Here is the code where the reviews are called:
https://www.screencast.com/t/9dfQFh5qp
You can cut and paste the code above in the post content so it won;t be in the footer anymore. You will have to do this on multiple post styles though depending on how many you use as each post style has it’s own file.

Thank you!

Hello,

If you removed the author from the post settings, you removed it from posts, but not for pages/categories. In order to do so you must also remove it from here: https://www.screencast.com/t/0AFIB9Gqy2g

Thank you!

Hello,

You can add the time in the custom date setting like so: F j, Y, g:i A : http://screencast.com/t/vkDY3VK2o and now you will have something like this: http://screencast.com/t/xbt8qgRy7k6s

Thank you!

Please provide a link to your site pointing at the module so I can inspect it and provide a solution.

Thank you!

Well that’s the point. The option is not available in the newsmag theme. The newsmag theme has a different implementation of the titles. The one you want is part of the newspaper theme which is not = to newsmag.

Thank you!

Hello,

The standard envato license specifies you can use one theme license for one single end product: https://themeforest.net/licenses/standard

Thank you!

No,there was no update done to the smart lists for the moment. This has not been approved by the development team yet so I cannot say for sure the smart lists will even be adjusted for all to show the description until the development team decide on it as they decide what gets implemented in the theme.
Thank you!

Hello,

This happens when you add too many rewrites to your css file. If you install a demo, it will rewrite the css by adding the demo style to the default theme and when you change the font again, you will be able to see these rewrites as this is the way css works. In cascades.

What you can do to avoid this is to increase your page loading speed: https://forum.tagdiv.com/how-to-make-the-site-faster/ so these rewrites will not be as obvious.

Thank you!

Hello,

The post excerpt will cut the content at the desired length you set for each module in particular. You can set the amount of words you like the excerpts to show. https://forum.tagdiv.com/excerpts-introduction/
This however depends on the module you use on your homepage. You can find the excerpts settings here: https://www.screencast.com/t/0kJytFZfQ

Thank you!

Hello,

Unfortunately there is no minification tool we can guarantee will work .In order to improve your page speed please use this guide: https://forum.tagdiv.com/how-to-make-the-site-faster/
As a note on the speedbooster plugin: https://forum.tagdiv.com/topic/tinymce-advanced-and-other-various-disabling-speed-boster/

If you want to use a cdn server please only use these settings: https://forum.tagdiv.com/cloudflare-cdn/
For cache we recommend: https://forum.tagdiv.com/cache-plugin-install-and-configure/

Thank you!