Hello skmg,

Please make the update to the latest version of the theme (Newspaper 7.4) and also, please update the required plugins to the latest version of them (Visual Composer 4.12.1 and Social Counter 4.1). If you are using some untested plugins, please try to clear all of them, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello rfdempsey,

I guess that you want to change a setting that offers you a way to control the order of the posts in Block, right? Please notice that you can set your posts order from Block Settings, from here -> https://forum.tagdiv.com/block-settings-tutorial/

If is not what you mean, please provide more details so I will be able to provide a more accurate response.

Thanks for your understanding!

Hello ralsiralsi,

All the custom code have to be inserted in that field -> http://screencast.com/t/HaUsPsSMB1 Most likely, this type of issue come from your caching plugin. Try to clear all of caches, purge CDN files and check again the results.

Thanks for your understanding!

Hello ttalleur,

I have inspected your website and I saw that you have some errors in console, like this -> http://screencast.com/t/K5mwQGAyhd8f and I assume that all of these comes from your untested plugins which you are using on your side. Please try to disable all of them, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme and rule out the conflicting plugins. Please notice that the theme is fully tested and we have not encountered these types of issues until the present.

Hope this helps and let us know how it goes!

Thanks for the message!

Hello SennaSempre,

Please ensure that you are using the latest version of the child theme which comes bundled with the theme packet, trying to clear all your caches and test it again. For more information about child theme support, please check here -> https://forum.tagdiv.com/the-child-theme-support-tutorial/

Hope this helps!

Thanks for your understanding!

Hello ilu777,

Please keep in mind that is a general functionality of WordPress and you can notice that if you will switch the theme to the default one, you will bring the same behaviour in this regard. For more information about this, please check here -> http://www.wpbeginner.com/wp-tutorials/how-to-disable-image-attachment-pages-in-wordpress/

Hope this helps!

Thanks for your understanding!

Hi all,

Please ensure that you are using the latest version of the theme (Newspaper 7.4) and Social Counter 4.1 if you want to bring the best results in theme. Clear all your caches and test it again.

Hope this helps and let us know how it goes!

Thanks.

Hello Adi.Wibowo,

Please ensure that you are using the latest version of the theme (Newspaper 7.4) with the latest version of Visual Composer 4.12.1 which come bundled with the theme. Clear all your caches, purge CDN files if you are using the CDN system and test it again. Also, please check your system status and try to increase the parameters to the higher value of them, according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/

Hope this helps and let us know how it goes!

Thanks.

Hello Niresh,

Unfortunately, our theme does not have such an option for your desired, sorry! If you need to have this feature, please notice that you should try to implement yourself via coding but if you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!

Thanks for your understanding!

Hello ozgurtaskaya,

The first layout of your theme in mobile mode is when you have enabled the Mobile Theme plugin and the second one appears when the Mobile Theme is disabled. If you want to keep it the first one, please notice that your Mobile Plugin should be always in the active mode. For more information about our new concept in this regard, please check the documentation here -> https://forum.tagdiv.com/the-mobile-theme/

Thanks for your understanding!

Hello daemonlynx,

Do you are referring to the order of the posts in Blocks? Please notice that all the types of sorting for your posts you will find in Block Settings, Filter field like this -> http://screencast.com/t/PCSC9yfiyMlz If you want any other type of order, please notice that you should add it through custom work and we cannot provide this type of services at the moment, sorry!

Thanks for your understanding!

Hi uyo,

Unfortunately, our theme does not have such an option for it, sorry! Please notice that if you want to add this setting you should alter the code from the Instagram block and using some coding you can achieve as you wish. So, if you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!

Thanks for your understanding!

Hello kike21,

I have inspected your website console and I have noticed that you have some js errors through the theme. Please make sure that you have disabled all untested plugins, clear all your caches, purge CDN files if you are using these and if your problem is still there after this, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer. Also, please provide the link of this topic so we can easily identify you.

Thanks for your message!

Hi,

Please check the td_config.php core file, like this -> http://screencast.com/t/Xg1KAwjx

Hope this helps!

Thanks.

Hello vollervi,

Please update also the Visual Composer plugin to the latest version provided with the theme 4.12.
You can find it in plugins folder from theme package that you download from ThemeForest – https://forum.tagdiv.com/whats-included/ and here is the update guide – https://forum.tagdiv.com/how-to-update-visual-composer-plugin/

Let us know how it goes!

Thanks!

Hi Edge44,

And also, for more information about how you can update the theme via FTP method, please check here -> https://forum.tagdiv.com/install-via-ftp/

Thanks.

Hello tvib6,

Sorry for the delay, but your email was in the spam and only now I have noticed that. Replied you via email.

Thanks.

Hello,

First of all, you will have to check the Excerpt type to be on letters and then, you will have to identify what type of modules are working for your Big Grid and change the title length from the panel, like this -> http://screencast.com/t/8h4Bxr7yOol -> http://screencast.com/t/HhrlWdYkZU

Hope this helps and let us know how it goes!

Thanks for your message!

Hello tuliss,

If you want to change the sidebar for your Woocommerce shop page, please notice that you can find that option in our Theme panel to the Woocommerce template, like this -> http://screencast.com/t/8VWuNZe4g

Hope this helps!

Thanks for your understanding!

Hello saucestevo,

I assume that you want to create some opacity for each featured image, right? So, if you want to do this, please notice that you should use the code below and place it in Theme panel->Custom CSS area.

.td-post-featured-image {
opacity: 0.2;
}

The result is here -> http://screencast.com/t/xvHvt5u7j

Thanks for your understanding!

Hello rodmvin,

Please notice that we have added another setting for this meta information in Theme panel with the latest version of the theme and now, you should check the following settings to be disabled if you do not want to show them, like this -> http://screencast.com/t/h3FflWNTQQO5

Thanks for your understanding!

Hello ralsiralsi,

First of all, please ensure that you are using the latest version of the theme to bring the best results with it. Also, regarding on Ads, the theme should work fine with the Ads wich are loaded from this section in Theme panel, like this -> http://screencast.com/t/ZtAJay2C2
If your problem is still there, please provide your website URL so I can inspect it closer and also, so I will be able to provide a more accurate response.

Thanks.

Hello letsteach,

Thanks for your video explanation. So, first of all, please try to check your system status and try to increase all the parameters to the higher value, according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ If your problem is still there after this advice, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect the issue. Also, please provide the link of this topic so we can easily identify you.

Thanks for your understanding!

Hello ESwanson81390,

Unfortunately, I do not exactly understand what you mean, sorry! I guess that you are referring to the post pages? So, if you want to add some borders in this regard, please try the code below and place it in Theme panel->Custom CSS area.

.td-post-content{
border:1px solid black
}

The result you should see here -> http://screencast.com/t/QOOHjSReKaV

If is not what you mean, please provide a screen pointing to the desired result, it would help us to understand what you’re trying to do.

Thanks for your understanding!

Hello WSSC_info,

Please keep in mind that you do not have any problem with your homepage layout. I have inspected your website and I saw that you are using the Mobile Theme plugin which has an own layout for Mobile mode than without it. Perhaps you ‘re used to the responsiveness mobile layout and now when you have installed our new concept for the mobile mode you have noticed that difference, right? Please notice that our mobile theme intend to display the Big Grid at the top of the home page which is sorted by Featured Category, then some text if it will be added from Mobile Editor in Visual Composer and the Latest Articles module from the bottom of the page. For more information about our concept, please check here -> https://forum.tagdiv.com/the-mobile-theme/ If you do not want to have our Mobile Theme, you simply disable the mobile theme plugin and the theme will be switched to the general responsiveness mobile mode.

Hope this helps!

Thanks for your understanding!