Hi again,

I have tested again on my site and everything seems to work as properly, as you can see here -> http://screencast.com/t/xqAI4YpyGpg Please try again and let us know how it goes!

Thanks.

Salut Cabal,

Se poate sa integrezi un video de pe Facebook in post content doar daca folosesti metoda de embed pe care ti-o ofera Facebook-ul atunci cand esti pe video, asa -> http://screencast.com/t/2NsZewi33njw Acest cod trebuie introdus in Text mod cand editezi post-ul, asa -> http://screencast.com/t/QKCLDfPx iar rezultatul il vei vedea aici -> http://screencast.com/t/W1AZeLN253
Pentru mai multe informatii despre aceasta optiune de Facebook, acceseaza aici -> https://www.cnet.com/how-to/how-to-embed-a-facebook-video-on-your-website/

Multumesc!

Hello ToniLaird,

Please ensure that you are using the latest version of the theme (Newspaper 7.4). Do you are using the child theme? If you are using it, you will have to switch the theme to the main theme, clear all your caches and install only the plugins that come bundled with the theme and rule out the conflicting plugins. Please make sure that you have right made your backup, according to this documentation here -> https://codex.wordpress.org/WordPress_Backups

Hope this helps!

Thanks.

Hello 24Uutiset,

Please try to update your theme to the latest version of it (Newspaper 7.4) because this type of issue was resolved in that version, as you can see in our changelog, here -> http://screencast.com/t/LwRRHnGUN

Thanks for your understanding!

Hello jlcougy,

The latest version of the theme is fully tested and seems to work as properly. Please notice that you cannot delete the theme but only you will have to update it via FTP method, according to our documentation here -> https://forum.tagdiv.com/how-to-update-the-theme-2/

Hope this helps!

Thanks for your understanding!

Hello ozgurtaskaya,

For other users who access this topic, please notice that after several investigations in this regard have concluded that this type of issue come from WP Supercache which is not fully compatible with WordPress 4.6 and that’s why this problem occur. We hope that WP Super cache plugin will be updated it as soon as possible and that problem will be fixed. Notice that this issue appears and on Mobile Theme from Jetpack when the caching plugin is active.
Please notice that we have reported this issue to Jetpack and we are waiting for an update from them. Until that, you should use our workaround posted here -> https://github.com/Automattic/wp-super-cache/issues/132
Also, please try the theme without any untested plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme and rule out any conflicting in the theme.

Thanks for the message and sorry for the inconvenience!

Hello ozgurtaskaya,

This problem most likely appears due from your caching plugin and from your CDN. Please try to clear all your caches, purge CDN files. Please notice that all of these might influence to serve other files than those that must be loaded and that why these errors appear temporarily.

Hope this helps!

Thanks for your understanding!

Hello kamoe,

Please update it to the latest version of it -> Social Counter 4.1 which come bundled with the latest version of the theme -> Newspaper 7.4 You will have to delete the old Social Counter and then you will have to install the newest one from the Premium Plugin area. Before checking the results, please check the Installed PLugfin area to check if the Social Counter has the proper version, like this -> http://screencast.com/t/FdCj64WI

Thanks.

Hi Senna,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer. Also, please provide the link of this topic so we can easily identify you.

Thanks for your understanding!

Hello gilli,

Please notice that our theme does not have such an option for it, sorry! You will have to find some headers
among our header styles and you can choose one you like and which correspond with your desired, from there -> https://forum.tagdiv.com/header-styles/ Please notice that any other changes for your header style involve custom work and we cannot provide this services at the moment, sorry! Also, if you need to make these changes and if you are not aware of the steps in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom services at the moment, sorry!

Thanks.

Hello joncreek,

If you want that all your custom CSS want to be valid for other updates and do not want to loose it, please notice that you should use the child theme and add there all your custom CSS which you have it. For more information about child theme support, please check here -> https://forum.tagdiv.com/the-child-theme-support-tutorial/

Hope this helps!

If is not what you mean, please provide more details so I will be able to provide a more accurate response.

Thanks for your understanding!

Hello aberniz,

Unfortunately, this type of plugins is not tested with our theme and we cannot say for sure if it will work as properly with the theme, sorry! Please notice that we recommend using our Mobile Theme, according to our documentation here -> https://forum.tagdiv.com/the-mobile-theme/

Thanks.

Hy mystudent,

Please notice that the Opera Mini browser is not tested with our theme and we cannot make for sure if the theme will work as properly with it, sorry! The all browsers which are fully tested with our product, you should find here -> http://screencast.com/t/MSqrDf62slre

Thanks.

Hi Anna,

As I understand it, you want to create your Travel project using our Black version, right? So, please notice that you can do it but first of all, you will have to install this demo or what you want, and I suggest you installing it without content. Please do not confuse the content with the layout because these are two different terms. The layout is the way in which text or pictures are set out on a page and the content is just the text or any other elements which you will have added to your page. Please notice that you can use any demo who like it and then you can add how many categories, posts, blocks, etc you want to your page/website. I will recommend you to install the demo without content because if you will install it with content and you will have to edit all of these posts when you will disable that demo, all of your content will be lost. Otherwise, all of your data will be loaded in the database and your data will be safe.
For more information about installing demos, please check here -> https://forum.tagdiv.com/installing-demos/

I hope that you understand me!

Thanks for your message!

Hy Moho,

Please consult this topic here -> https://forum.tagdiv.com/topic/how-to-create-a-google-custom-search-page/

Thanks for your message!

Hi TomFakler,

We only recommend the FTP way because this is the surest method in this regard and because using this one you can bring the best results with our theme.

Thanks for your understanding!

Hello nano2408,

Thank you for your understanding! Please notice that we do not have any customization department and also, we cannot provide custom work for the tasks which involve more customizations and also which implies time-consuming. Please notice that we are glad to help our customers but if their requests involve additional customizations we can not honor them because we are unavailable for customization services at the moment, sorry!

Thanks again for your understanding!

Hello AdamAL,

First of all, please make sure that you are using the latest version of the theme with the latest version of required plugins (Newspaper 7.4 with Visual Composer 4.12.1 and Social Counter 4.1) in order to achieve best results. Also, if you are using some untested plugins, please try to disable all of them, leave just Visual Composer to active, clear all your caches, purge CDN files, clear all your server cache (and if you do not have any access in this regard, please request this to the hosting provider to clear all of these) if you are using the CDN system and install only the plugins that come bundled with the theme and rule out the conflicting plugins.

For your latest problem, please try to regenerate all your thumbnails using this guide -> https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/

Hope this helps and let us know how it goes!

Hi Gyanendra,

Please try again this process with more carefully. Also, if you cannot do it, please contact the Envato market, tell them about this problem because they should be able to provide a more accurate response.

Thanks for your understanding!

Hello shamonkar,

First of all, please ensure that you are using the latest version of the theme and also, the latest version of required plugins which come bundled with the theme. If you are using some untested plugins, please try to remove all of them and install only the plugins that come bundled ith our theme and rule out any conflicting plugins. Please try the theme without all of them, clear all your caches and check the results. Please notice that this type of functionality it may be influenced by many factors. Also, you can try this and with a default theme and check what’s happen.

Hope this helps and let us know how it goes!

Hello sylcharlestone,

Please ensure that you have right followed all the steps which are presented in the above screenshot because I have tested on my side and the method still working fine. Clear all your caches and test it again.

Thanks for your understanding!

Hello 2hungryguys,

Unfortunately, I do not exactly understand what you want to achieve. Please provide a screen pointing to the desired result, it would help us to understand what you’re trying to do.

Thanks for your message!

Hello Pierreto,

Please keep in mind that the code from the woo commerce template will be loaded only if the plugin is already installed, otherwise, this will not working. Indeed, the code for BuddyPress and Bb press, it is always loaded and if you will not use these plugins, you can delete it from that files, without any problems.

Thanks for your message!

Hello tugapasta,

Unfortunately, this type of plugins is not tested with our theme and we have no idea about the theme behaviour with it. Also, please notice that we cannot provide support and custom implementation for untested plugins. As a hint, I suggest you contacting the plugin author because he should be able to provide a more accurate response in this regard or also, please consider hiring a freelancer/developer to help you with plugin implementation because we cannot provide custom work at the moment, sorry!

Thanks for your understanding!

Hello skmg,

Please update your theme to the latest version of it (Newspaper 7.4) and also, the latest version of required plugins (Visual Composer 4.12.1 and Social Counter 4.1), clear all your caches and test it again. Also, if you are using some untested plugins, please try to disable all of them, and install only the plugins that come bundled with our theme and rule out any conflicting plugins.

Hope this helps and let us know how it goes!

Thanks for your understanding!