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Catalin
tagDiv Staff

Hello johnieg,

If you want to increase that container, you will have to use a bit of CSS code to do that. Please try the code below and place it in Theme panel->CUsotm CSS area.

The code is ->

ul .sub-menu{
width: 17em!important;
}

The result you should see here -> http://screencast.com/t/UWaeikvZP

Thanks.

Catalin
tagDiv Staff

Hello kamoe,

Please ensure that you have right installed the theme via FTP because this is the surest method in this regard. First of all, please remove the old version of the theme and then install it according to our documentation here -> https://forum.tagdiv.com/install-via-ftp/ If you are using some untested plugins, try to disable all of them, leave just Visual Composer to active, clear all your caches, purge CDN files and install only the plugins that come bundled with the theme and rule out any conflicting plugins. Until now we have not encountered with this case, regarding on Wp Super Cache.

Hope this helps and let us know how it goes!

Thanks.

Catalin
tagDiv Staff

Hi Anna,

First of all, please disable the Visual Composer from the Plugins Area and then you will have to Delete permanently from there and then, from the Premium Plugins you will have to Install the Visual Composer which come bundled with the theme.

Hope this helps and let us know how it goes!

Thankas.

Catalin
tagDiv Staff

Hi,

Please check here -> http://screencast.com/t/VoITuWbnnQS If you will have some background color will appear that boxed effect.

Thanks.

Catalin
tagDiv Staff

Hello nutriexperta,

If you want to get rid of it the mobile theme, please notice that you should disable the Mobile plugin from the Plugins area.

Thanks.

Catalin
tagDiv Staff

Hello Toni,

I have investigated your website and I saw that your Balck Version is not fully installed because are missing some CSS rules. My advice is to make a full backup of your data and try to make a new clean install from scratch and install the Black Version on your side and then load your backup there. Would be more causes because of which will not be installed properly the demo. As a quick workaround, you can try to use the following code ->

.td-black .td-main-content-wrap{
background-color: black;
}

but please notice that further, you will have to do some adjustments using CSS for the better look.

Hope this helps!

Thanks.

Catalin
tagDiv Staff

Hello Adam,

I have checked your website and I saw that everything seems to work as properly. Please try to clear all your caches, server caches, purge CDN files if you are using the CDN system and check it again the theme.

Hope this helps!

Thanks.

Catalin
tagDiv Staff

Hello medienstuermer,

I have tested on my side and the Revolution Slider still working fine on full width, as you can see here -> Please be careful to the plugin settings and please notice that all of this effect can be handled from plugin panel. The documentation you can find here -> https://www.themepunch.com/revslider-doc/slider-revolution-documentation/

Hope this helps!

Thanks.

Catalin
tagDiv Staff

Hello sylcharlestone,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect your setup page. Also, please provide the link of this topic so we can easily identify you.

Thanks.

Catalin
tagDiv Staff

Hello 24Uutiset,

Please ensure that you have cleared all your caches, browser caches and cookies, purge the CDN files and then check the results.

Thanks for the message and let us know how it goes!

Catalin
tagDiv Staff

Hello duto,

Please notice that this type of code is working only for posts and not for pages. If you want to achieve the similar effect but on the page, please notice that you can use the Latest Articles for your homepage (use the pagebuilder+latest articles+pagination as page template, like this -> http://screencast.com/t/fvuBUrAlN8) or also, you can try to use some Block pagination on your homepage.

Hope this helps!

Thanks for your understanding!

Catalin
tagDiv Staff

Hello yogeshc881,

Please keep in mind that if you will add some background (color or image), the theme will be switched in boxed mode. If you want to get rid of this effect, you will have to remove the background and the theme will have the normal width.

Thanks.

Catalin
tagDiv Staff

Hello kaifanun,

Please ensure that you are using the latest version of it (Social Counter 4.1) with the latest version of the
theme -> Newspaper 7.4. Also, make sure that your Facebook ID and App Id is right generated in order to grab best results with this counter. Clear all your caches, purge CDN files and test it again and check the results. If your problem is still there after this, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer. Also, please provide the link of this topic so we can easily identify you.

Thanks.

Catalin
tagDiv Staff

Hello leoaneto,

Unfortunately, please notice that all of these are custom made and keep in mind that our forum is fully customized in this regard, sorry! We cannot help you in this regard. If you want to customize it, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!

Thanks for your understanding!

Catalin
tagDiv Staff

Hi Anna,

Please ensure that you are using the latest version of the theme (Newspaper 7.4) which come bundled with the latest version of required plugins (Social Counter 4.1 and Visual Composer 4.12.1). Please try to consult our documentation in order to update the Visual Composer. here -> https://forum.tagdiv.com/how-to-update-visual-composer-plugin/

Thanks for your understanding!

Catalin
tagDiv Staff

Hello SennaSempre,

Replied you via email.

Thanks.

Catalin
tagDiv Staff

Hi all,

We will investigate this implementation and perhaps, in a future update it is possible but we cannot say for sure if it will get done in the next update because we have a big list of fixes, improvements, and suggestions to implement. It’s hard to filter them and select which one gets implemented now and which one gets postponed. The developers decide if it gets done or not, though.

Thanks for the message!

Catalin
tagDiv Staff

Hello Saretsky91,

Please notice that this type of issue happens due from your customizations which are included in your Child Theme. Keep in mind that in the latest theme update we change a bit of our image system, we have introduced the Retina support for all images, as you can see here -> http://screencast.com/t/y1FPNz9Z and perhaps all of these changes can influence all of your customizations. Please check all of these, adjust them to the actual code and check the results. Also, if you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!

Thanks for your understanding!

Catalin
tagDiv Staff

Hi,

Please check the Theme panel settings in this regard, here -> http://screencast.com/t/leLIf5LYE -> http://screencast.com/t/Jwxc7QGNL

Hope this helps!

Thanks.

Catalin
tagDiv Staff

Hello Glance,

Please try to update the theme to the latest version of it (Newspaper 7.4). Also, if you are using some untested plugins, please try to disable all of them and install only the plugins that come bundled with the theme and rule out the conflicting plugins. I have checked your console and you have an error which might appear from these. Clear all your caches, purge CDN files and test it again.

Thanks for your message and let us know how it goes!

Catalin
tagDiv Staff

Hello cboettner,

Please notice that this is the max width of the theme for 2 columns and that’s why the theme will crop at this dimension. If you want to display the add to at large width you will have to get rid of your sidebar.

Thanks for your understanding!

Catalin
tagDiv Staff

Hello mystudent,

Where do you see the OPERA MINI to my screenshot? Please notice that only the OPERA browser is tested with the theme and not the OPERA MINI. Please notice that these are two different browsers. I have checked your website in the Chrome and seems to work as properly. Please provide some screenshots where you explain the error.

Thanks.

Catalin
tagDiv Staff

Hello Kingbreak,

I have inspected your setup page and I saw that you CSS is not right loaded. As you can see from this screenshot here -> http://screencast.com/t/EzDCrPSh3l you are using the latest version of the theme (7.4) but the CSS is loaded from 7.1.1 version. This happens due your server cache. Please try to clear all of it and if you do not have any access in this regard, please request this at your hosting provider to clear all the cache from the server and then, try again and check the results.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Catalin
tagDiv Staff

Hello ralsiralsi,

Do you are using the Child Theme? If yes, please try to switch the theme to the main theme, clear again your caches and check it again the results.

Hope this helps and let us know how it goes!

Thanks.

Catalin
tagDiv Staff

Hello Anna,

The answer is YES, you can build everything your want from scratch instead of using theme demo with content. You will have to use the demo without content to keep the suitable layout and the content can be made from scratch.

Thank you for your understanding!

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