Hello zetacomunicacion,

What version of the theme are you using? The woo commerce file is no longer present in the current version as it’s been divided into single-product and archive product. Please make sure you have the latest theme installed https://forum.tagdiv.com/how-to-update-the-theme-2/ and make sure your woo commerce plugin is up to date.

Hope this helps and let us know how it goes!

Thank you!

Hello bowman9991,

We will investigate it closer and we will get back to you in the mail.

Thanks.

Hello Seekingknowledge,

Please provide your website URL so I can inspect it closer your top bar menu and also, so I will be able to provide a more accurate response.

Thank you for your understanding!

Hello Marto,

I have tested on my side and if I turn on the hide option for category, this will not appear on the single post. -> http://screencast.com/t/vdKi5kgR8r Please try to clear all your caches and test it again.

Thanks.

Hello kognitoweb,

Replied via another topic.

Thanks.

Hello Glitched,

Please check the footer section->instagram and turn off the button for Instagram and this feature will not appear on your side, like this -> http://screencast.com/t/dG6zY0BC. For more information about this widget, please check our documentation here -> https://forum.tagdiv.com/instagram-widget/

Thank you for your understanding!

Hello lordmazus,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can investigate your setup page. Also, please provide the link of this topic so we can identify you.

Thanks.

Hello anek,

Please ensure that you are using the latest version of Visual Composer 4.11.2 in order to achieve best results in this regard. Also, please ensure that you have fully updated your theme via FTP because this is the surest method for updating. Clear all your caches and test it again and check the results.

Thanks for your understanding!

Hello PDX,

Please notice that this is not an optional feature, is just the automatically behaviour of the theme. Please notice that you cannot change the structure of this very easy but only through code that involves custom work. Please try the following topic here -> https://forum.tagdiv.com/topic/resize-thumbnails-to-proper-size/ for understanding the process in this regard.

Thanks for your understanding!

Hello mc_kot,

3,4) Please notice that this type of code will have to be used only in the main theme because this is not tested with child theme and with it, you will get the list of registered CSS and js add the following code at the end of the functions.php file and then you will have to remove this code because you will have nothing to do with it. Please understand that this code is used only to show you the list with the id for all the CSS and js will appear on your site (top of the page). Copy and paste the list from your site into a .txt file. Please notice that all of this information are mentioned in our tutorial here -> https://forum.tagdiv.com/how-to-make-the-site-faster/ but it seems that you have missed them.
6)Also, please notice that all the thumbs are created in td_config.php and this type of folder is part of our wp_booster core. Please notice that all the files which are from this folder cannot be written in the child theme.
11) Please notice that one of these id’s come from your untested plugins (wp-geo) and the other ones seems to come from our theme. Please notice that these will be applied to later than the others and you will have to increase yourself their priority. For more information in this regard, please check this topic here -> https://forum.tagdiv.com/topic/pagespeed-insights-google-fonts-problem/

Please notice that these customizations involves custom work and please notice that these are not covered by our support!!!

Thank you for your understanding!

Hello moses,

Please ensure that you have fully installed your Newspaper theme through FTP because this is the surest method for updating. Please notice that this plugin come bundled with our theme and your will have to installed from the Plugin area, like this -> http://screencast.com/t/uXAYkCY7jHPA Also, if your problem is still there, please try to do a new fresh install and update your theme following these steps from here -> https://forum.tagdiv.com/how-to-update-the-theme-2/

Hope this helps and let us know how it goes!

Thanks.

Hello kognitoweb,

Replied here -> https://forum.tagdiv.com/topic/menu-in-tablet/

Thanks for your understanding!

Hello m_kot,

I have checked your website and you console and I saw that you have some js.errors through it and also, you are using a lot of untested plugins which might interact with our theme and create a lot of unknown issues. Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches, purge CDN if you are using the CDN and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Please check our demo version and there you can see that the search page is working well.

Hope this helps!

Thanks for your understanding!

Hello nitrofox,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect your setup page. Also, after you send us this email, please ensure that you have disabled all your untested plugins which might create a lot of unknown issues through the theme. Please provide the link of this topic so we can identify you.

Thank you for your understanding!

Hello sixeleven,

Unfortunately, we do not have any quick solution in this regard because it is not a simple task if you want to implement this behaviour and also, these changes involve custom work. Also, please notice that the smart list is part of your posts and you cannot share your each slide from your smart list to be interpreted as another post with another view count. If you want to change the structure of this type of smart list, please check this core file here -> http://screencast.com/t/qnFkDpEkP Also, if you want to display more levels in our theme and you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because these types of customizations are not covered by our support, sorry!

Thanks for your understanding!

Hello salimnazer,

Please ensure that you have fully updated your theme only through FTP because this is the surest method for updating. So, please ensure that you are using the latest version of Visual Composer 4.11.2, clear all your caches and test it again and check the results.

Thank you for your understanding!

Hello kognitoweb,

Unfortunately, please notice that we cannot provide customization services at the moment. If you want to develop our theme and you want to customize it and you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you. Usually, we recommend the developers from studio.envato.com

Thank you for your understanding!

Hello eyesandvoice,

Please notice that all the style for our demo is custom made and each of them has the own style.css folder for this. Please notice that if you want to make your website to look similar to this demo “Say What”, please try to check the style.css folder corresponding to this demo, like this -> http://screencast.com/t/1cvZ0AK27 and try to implement yourself these changes because we cannot provide customization services at the moment, sorry!

Thank you for your understanding!

Hello Timo,

Please ensure that you have fully updated your theme to the latest version of it (Newspaper 7.0.1). Also, please ensure that you have updated and your plugins ->Visual Composer must have 4.11.2 version, Social Counter 4.0 version. Try to clear all your caches and test it again. Very important is to update these only through FTP because it is the surest method for updating.

Hope this helps and let us know how it goes!

Thanks.

Hello SteveLow123,

Please notice that the posts do not appear in this drop down, but only the Pages. Also, please be carefully when you edit this setting, do not set the same page for Front page and Post page because it is not okay and will appear some errors. For more information about this, please check the codex documentation here -> https://codex.wordpress.org/Settings_Reading_Screen Also, please notice that these settings are not theme related because these come from WordPress.

Thank you for your understanding!

Hello SteveLow123,

Please ensure that you have right followed all the steps in order to change your permalinks. After this changes, please re-save your permalinks again and check the results. For more information about how you can change the structure for your permalinks, please check this documentation here -> https://codex.wordpress.org/Using_Permalinks -> https://codex.wordpress.org/Settings_Permalinks_Screen

Thank you for your understanding!

Hello ash64,

I have checked your website and I saw that you have customized your Big Grid 5 to have 5 grids for your side. By default it has only 3, as you can see in our demo here -> http://demo.tagdiv.com/newspaper/big-grid-5/ and we cannot provide support for untested plugins. Please notice that if you are not aware of the steps in this regard, please consider hiring a freelancer/developer to help you because we cannot provide customization services at the moment, sorry!

Thanks for your understanding!

Hello bowman9991,

It is a little bit strange this issue. If you have ensured that this type of problem does not come from your untested plugins, cache, etc… please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect your setup page. Also, please provide the FTP access so we can deeper investigate your backend. Also, please provide the link of this topic so we can identify you.

Thank you for your understanding!

Hello

1)Please notice that the style for default demo template is made custom but please notice that you can replicate this style for your side if you will add the default template from your Visual Composer, like this -> http://screencast.com/t/mzS1sEznQt -> http://screencast.com/t/JgJGfTrxEM

2)For more information about the Instagram block, please check our documentation here -> https://forum.tagdiv.com/instagram-widget/ Please notice that this is a Visual Compose element and you can customize it from your backend editor from your front page.

Hope this helps!

Thank you for your understanding!

Hello themusic20202,

I do not exactly understand what you want to achieve with this code. Please provide more details about this case so I will be able to provide a more accurate response.
If you want to get rid the main menu for mobile, please try the code below and place it in Theme panel->Custom CSS area.

The code is ->

.td-mobile-content {
display:none;
}

The result you should see here -> http://screencast.com/t/dNiz3NQpHa

Thanks.