Hello pruidiaz,

Please ensure that you have correctly installed the theme. Please make sure that you are using the latest version of the theme and also, the latest version of the Visual Composer, otherwise, please try to do it and check after the results.

Hope this helps and let us know how it goes!

Thank you for your understanding!

Hello alphaifel,

Please ensure that you have correctly installed the theme. I have checked your website and I saw that you have some strange symbols on your side. Usually, this kind of error appears when using CDN or loading fonts from a different source. Please try to use this solution and take a look at this: http://screencast.com/t/AMjW530CSH6 and this: http://screencast.com/t/dLjEUGGwQUZ
The solution to this issue is simple. You will need to add some code to your .htaccess file like this post suggests: https://forum.tagdiv.com/topic/strange-chinese-symbols-replaced-icons-and-arrows/

Hope this helps and let us know how it goes!

Thank you for the message!

Hello mystudent,

Unfortunately, I do not understand what you mean. Please provide more details about your problem and also, please do some useful screenshot with the certain place so I can inspect it closer and also, so I will be able to provide a more accurate code.

Thank you for your understanding!

Hello revistatrazos,

Unfortunately, this is not theme related. This problem could be from your server and I suggest to contact your hosting provider because he should be able to provide a more accurate response. Also, you can check this topic here -> https://wordpress.org/support/topic/xmlrpcphp-attack-on-wordpress-38 because there is spoken about this issue.

Hope this helps!

Thank you for the message!

Hello putiek,

I have checked your website and I saw that you are using the Block 17 feature. Unfortunately, as you can see, this is the standard style for this type of block and if you want to change the structure of this you have to alter the core file corresponding to block 17, in this case. As you can see in our documentation, the blocks use some modules, as you can see here -> http://screencast.com/t/1IhhS4lQv If you want to change this block you have to alter the code from td_module_4.php and td_module_8.php, like this -> http://screencast.com/t/FDsRqWK0h Please notice that it is not a simple task and if you are not aware of the steps in this regard, please consider hiring a freelancer/developer to help you because we cannot provide customization services at the moment, sorry! For more information about Blocks, please check our documentation here -> https://forum.tagdiv.com/block-settings-tutorial/ and here -> http://demo.tagdiv.com/newspaper/block-1/ you can see all our blocks.

Thank you for your understanding!

Hello prakash13t,

This error comes up in the search/block 21/module 16 when a post has no featured image set to it. This is the case because the search uses the default WP thumbnail. We are working on a fix for this and until we can implement it, you can use this workaround:

You need to edit td_config.php and add this code:

td_api_thumb::add('thumbnail',
array(
'name' => 'thumbnail',
'width' => 150,
'height' => 150,
'crop' => array('center', 'top'),
'post_format_icon_size' => 'normal',
'used_on' => array(
'Big grid 1, 3, 7 - small image'
)
)
);

It should look like so: http://screencast.com/t/RTkWKH6me
Basically, you are just adding another thumbnail to the list in between the existing ones. Then the error will not display anymore.

I recommend you to change the module for Search from Theme panel, like this -> http://screencast.com/t/I0AmPRbybZZN

Hope this helps and let us know how it goes!

Thank you for the message!

Hello brasilnaitalia,

Please notice that this type of demo is custom made and if you want to achieve the same layout you have to make more additional customizations. You have to add the image in ROW from Visual Composer and then you have to turn on the stretch row, like this -> http://screencast.com/t/tIJtKvly50Hm
For more information about this layout, please check here -> https://forum.tagdiv.com/topic/how-to-stop-top-header-image-from-stretching/

Hope this helps!

Thank you for the message!

Hello putiek,

Please provide your website URL so I can inspect it closer your blocks and also, I will be able to provide a more accurate code.

Thanks.

Hello Vesa,

I do not know, you have to inspect it closer your website and try to identify what you want to know. As I said you above, this kind of feature do not work as properly with this type of pagination, sorry! If you want you can change the type of pagination from the panel, for best results.

Thank you for your understanding!

Hello FarrahGillani,

Please notice that your bounce rate cannot drop down so suddenly, after updating the theme. Unfortunately, bounce rate is very ‘individual’ for every website so there is no general advice I can give you to improve your bounce rate.
You can maybe follow this topic here: https://support.google.com/analytics/answer/1009409?hl=en – https://support.google.com/analytics/answer/1745147

Thank you for your understanding!

Hello mystudent,

If you are referring to the gradient about the main menu, please notice that gradient has no RGBA combination because that is a transparent background with a URL image, as you ca see here -> http://screencast.com/t/OC7WzkBq5ge

If is not what you mean, please provide more details so I will be able to provide a more accurate response.

Thanks.

Hello zawayavision,

Thank you for your solution in this case. Maybe, this topic is very useful for some customers that search for this solution.

Thanks.

Hello marcadefabrica,

Please ensure that you do not have any untested plugin which interact with the theme and Visual Composer to create this issue. Try to disable all the active plugins, leave just Visual Composer to active, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins. After these changes, if your problem is still there and if you need more assistance in this regard, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so I can further inspect your setup page. Also, please provide the link of this topic so we can know who you are and what the issue is.

Thank you for the message!

Hello Manjunathar,

If you want to display the last modified date for your posts, please try to check this topic here -> https://forum.tagdiv.com/topic/how-to-make-this/ because there you should find the response for your question.

Hope this helps and let us know it goes!

Thank you for the message!

Hello magda,

You can use the code below and place it in Theme panel->Custom CSS area.

The code is ->

.td-next-prev-wrap a {
color:black;
}
.td-next-prev-wrap a:hover {
color:black;
}
.td-next-prev-wrap a {
border: 1px solid black;
}
.td-next-prev-wrap a:hover, .td-load-more-wrap a:hover {
border: 1px solid black!important;
}

Our email address is contact@tagdiv.com.

Thanks.

Hello PanaitStudio,

Colegul meu ti-a raspuns pe mail. Problema a fost rezolvata.

O zi faina!

Hello vesa,

Unfortunately, as you can see in our documentation here -> https://forum.tagdiv.com/unique-articles/ the unique articles are not working for infinite load and load more button pagination, sorry! The only solution would be to use different category or you can use offset setting.

Thank you for the message and sorry for the inconvenience!

Hello eronat,

I am glad that I could help you!

Thank you!

Hello efaq,

1)Please notice that all the settings for the sidebar in the category you can find in your Theme panel. Please check the Category section for your panel and there you can find what I mean. Please notice that you have control about global category settings and per category settings, like this -> http://screencast.com/t/lqcuKZlsgtcn -> http://screencast.com/t/OiexOKCJDhj and then, the sidebar you can customize as you wish from Widgets area, like this -> http://screencast.com/t/TlH4iy7Fm For more information about this, please do not omit to read our documentation here -> https://forum.tagdiv.com/sidebars-tutorial/

2)If you want to make the theme update full automatically, please check this tutorial here ->>
https://forum.tagdiv.com/how-to-automatically-update-newspaper-theme/

3)You can customize your menu, only from the panel. In order to achieve as you wish, please try to read our documentation here -> https://forum.tagdiv.com/main-menu/ -> https://forum.tagdiv.com/mega-menu/ because there you can find all the steps to configure the menu.

4)Please notice that the retina logo is only for devices that have this option, for example, Apple devices. The retina logo is used to offers you a high quality for your mobile devices while the logo mobile is a normal logo which is used for normal devices that do not have retina logo integrated. As you can see in our documentation, the header style 9,10,11 do not use the logo mobile. For more information about these settings, please check the documentation here -> https://forum.tagdiv.com/logo-favicon/

5) a)As you can see, these are additional customizations and you can change the color only with some Custom CSS code. For example, you can use the following code and place it in Theme panel->Custom CSS Area.
The code is ->
.td-category li:nth-child(1) a{
background-color:red!important;
}
.td-category li:nth-child(2) a{
background-color:blue!important;
}
The result -> http://screencast.com/t/k8Hr4KNDbB

b)These buttons are VIA/SOURCE/TAGS and you can have control over these only for panel, when editing the post, like this -> http://screencast.com/t/uc6Mb7uAw

c)You can edit from your panel as I said you above

d)Also, you can create your own tags only for the panel as you can see in the above screenshot

6)If you want to display a specific post, you have to get the post ID, using the inspector like this -> http://screencast.com/t/iqRwXivKt7 For more information about Block settings and filter option, please check our documentation here -> https://forum.tagdiv.com/block-settings-tutorial/
7)The child theme come bundled with our theme and you can find it in Code file, like this -> http://screencast.com/t/P2jEwZ5L
8)Please check here what is the standard size for the footer logo. For more information about Footer section, please check our documentation here -> https://forum.tagdiv.com/footer-templates/
9)a)If you want to set the background image, you can do that from Theme panel->Background section. Please check the documentation here -> https://forum.tagdiv.com/background-introduction/
b)If you want to have the smooth effect for your scroll, please try to use our Smoot scroll feature from Theme panel. For more information, please check here -> https://forum.tagdiv.com/smooth-scroll/

Hope this helps!

Thanks.

Hello marcadefabrica,

Please try to update the Visual Composer plugin to the latest version (v. 4.11.2), clear all cache and test it again. For updating plugin, please check this -> https://forum.tagdiv.com/how-to-update-visual-composer-plugin/

Thank you for the message!

Hello pedro,

If you want to display the Ad, using the module 13 for latest article option, you have to use the do_shortcode method and place the code in td_module_13.php. First of all, you have to create the code from Visual Composer, like this -> http://screencast.com/t/WSsDj3xttlfk -> http://screencast.com/t/nrSIgUvY and then you have to create this code ->
<?php echo do_shortcode('[td_block_ad_box spot_id="custom_ad_1" spot_title="AD TEST"]');?> and then you have to place the code in the core file, corresponding to the module used by you, in this case, module 13. Please check this -> http://screencast.com/t/x2QpnMVe9
Please notice that you have to customize your ad box as you wish, depending on what you want to show in this ad. As an instance, above I gave you an example using the custom ad 1. Before you check the result, please ensure that you have added the code in custom ad 1 field from Visual Composer, like this -> http://screencast.com/t/slwRK2ycOL92
The result you should see here -> http://screencast.com/t/dyHQ6SVuwq

Hope this helps!

Thank you for your understanding!

Salut PanaitStudio,

Trimite te rog un mail la contact@tagdiv.com cu datele tale de logare (wp-admin) sa putem inspecta mai indeaproape pagina ta. Deasemenea, te rog trimite-ne si link-ul de la acest topic sa putem vedea cine esti si care este problema ta.

Multumesc pentru mesaj.

Hello Vesa,

Please ensure that you have enabled this option, clear all cache and test it again and check the results. If you need more assistance in this regard, please provide your website URL so I can further inspect it closer.

Thank you for the message!

Hello himel1976,

Please check the td_module_single_base.php like this -> http://screencast.com/t/R8yNBtrlfKK

Hope this helps!

Thank you for the message!

Hello RR2016,

Please ensure that you are using the latest version of Visual Composer (v. 4.11.2), otherwise, please do it. For more information about how to update the plugin, please check here -> https://forum.tagdiv.com/how-to-update-visual-composer-plugin/ Also, please clear all your cache and test it again and check the results.

Hope this helps and let us know how it goes!

Thank you for the message!