Hi,
Our developers have a task to add/improve the accessibility for the website and it will be checked for the coming update. What I can suggest now is to use a plugin for this:
Top 8 WordPress accessibility plugins every website should use in 2025
Thank you!

Hi,
If this situation is on the homepage, then use tagDiv Composer to edit the page, select the block and check the filter tab and there select the category for that block.
Thank you!

Hi,
By default, the post template is set to get on from template – https://i.imgur.com/kA1wmeR.png and it will get the post template set in the theme panel > post settings > default post template – https://i.imgur.com/P0UvELX.png
Thank you!

Hello,
What I recommend is to ensure that you have an original image. Also you can use this tool https://developers.facebook.com/tools/debug/
https://forum.tagdiv.com/facebook-share/
https://developers.facebook.com/docs/sharing/webmasters/images/
Thank you!

Hi,
There is a difference when the AMP version is used. Also, we usually recommend to use the responsive version and the tagDiv Mobile theme plugin should be used as a template for AMP in case this is desired to be used (choose option AMP only) and make sure that the amp is set only for articles and the redirect option is disabled from it – https://i.imgur.com/IiPreFk.png https://i.imgur.com/6XNP9tX.png
Thank you!

Thank you!

Hi RENATO,

If you want to add a button for a post, then please add it inside the post, not on the single post template. If you want to display globally, then you can set it on the single post template, but when you use code, make sure that your code is correct.

Also, as long as the error appears in the Tagiv Composer, you can no longer make any edits, so you need to resolve the error. This can be resolved by this: you can be resolved using a single post template revision – https://i.imgur.com/8kDjCHe.png – https://i.imgur.com/bpwiwXw.png. This situation usually happens after the last changes on the template, so using a recent template backup should resolve the problem.

Thank you!

Hi,
In case that you want to display some blocks inside the article you can try this guide:
How to insert a block inside the content of a post
Thank you!

Hi,
Those seem to be spaces for ads and there seems to be a problem with your ads – https://i.imgur.com/Vob2IrQ.png https://i.imgur.com/49klRIg.png
Thank you!

Hi,
I just checked your website, and the banner is there – https://i.imgur.com/aCSIeyT.png. Just make sure that you do not have any ad blockers installed, because those will block the ads from being displayed for you.
Thank you!

Hi,

Please make sure that all theme requirements are set as in our guide https://forum.tagdiv.com/requirements-for-newspaper/ and also what you can do is to go to Newspaper > plugins and make sure you have installed tagDiv Composer, tagDiv Cloud Library, and tagDiv Opt-in builder, after that try to reinstall the pre-built website.

Thank you!

Hi Mike, when you set a link, make sure this is respecting the link structure and it is starting with https://… for example, setting a link to Google will look like this https://www.google.com/ if it is set like this http://www.google.com or this google.com won’t work.
Thank you!

Hi,
The logo can be changed using tagDiv Composer
How to Add a Logo in Newspaper. Just select the element and check the image, text, icon and svg logo – https://i.imgur.com/S7Xe7Hq.png https://i.imgur.com/zerQVgl.png https://i.imgur.com/YHNUGUa.png
Thank you!

Hi,
That is a page menu https://forum.tagdiv.com/page-menu/
If you want that page content, you can copy it from here – https://we.tl/t-qe3lAO1iNI and just paste it in a new page on your install, after that edit it with tagdiv composer to set the elements you want on it and use the above guide to set the page as a page menu.
Thank you!

Hi,
If you see only code, is because a demo from the theme has been installed and one of the theme plugins (tagDiv Composer, tagdiv Cloud Library) are disabled now.
The pages and cloud template scan be edited using tagDiv Composer, which is the theme builder and can be used to edit/create pages and templates (not articles)

Hi,
Did you try the steps from the above guide that I provided? A few users with a similar situation used it and the problem has been resolved.
Thank you!

Hi,
I just checked your website https://3narratives.com/ https://i.imgur.com/9DbcZqT.png and this has a demo installed on it and looks good. The website can be edited using tagDiv Composer https://forum.tagdiv.com/tagdiv-composer-tutorial/
Can you provide some more details and some screenshots of the problem you are facing?
Thank you!

Hi,

When a file is required from the child theme and is also related to ACF (Advanced Custom Fields), which is an external plugin, this indicates a custom implementation. In this case, it appears to be connected to a custom plugin or custom code specifically created for your website.

The file in question, acf-blocks-loader.php, is referenced using a path set within your child theme. However, this file does not exist in our theme, which confirms that it was custom developed likely by someone who previously worked on your site.

Thank you!

Hi,
You need to set both elements to be displayed inline – https://i.imgur.com/R244UzS.png https://i.imgur.com/MGTEgjW.png
Thank you!

Hi,

What you did was not saving the cloud header instead, you saved a section from the header as an element in the TagDiv Composer. You can access this from the TagDiv elements panel; it should appear after the last elements in the Composer (in the left sidebar).

If you want to have more cloud headers, you can import them from the Cloud Library or duplicate an existing cloud header. These will then be displayed in the header manager. Also, you can set a global header to apply across all pages and templates on your website, and only change it if you need a different header for a specific page.

https://forum.tagdiv.com/header-manager/

Thank you!

Hi,
It will need to use tagDiv Composer, edit the page or cloud template, and select the ad box to set your ad code or banner in. You can check more about the settings ads in our theme by checking those guides:
– https://forum.tagdiv.com/article-ads/
– https://forum.tagdiv.com/using-other-ads-non-adsense-ads/
Thank you!

Hi,
Cna you please check what the difference is between the first video that is working and the second one? If one is working and the other is not, then the only difference can be related to the video size and format.
Thank you!

Hi,

This issue is related to how WordPress handles permalinks and page slugs, not your theme.

Please follow these steps:
Edit the page titled “The Café”.
Under the page title, click “Edit” next to the permalink and make sure the slug is exactly the-cafe, then update the page. https://i.imgur.com/jgj2Ltj.png

Go to Settings > Permalinks in your dashboard and click “Save Changes” (this refreshes permalink structure, even if you don’t change anything).

Clear your browser cache and any caching plugin or server cache you might be using.

Try viewing the page again.
If it still redirects to /the-cafe-8/, it may be cached in your database. In that case, try creating the page with a new slug (e.g. the-cafe-new) and see if that works.

Let me know how it goes!

Hi,
Please try this guide, it should help you! https://www.hostinger.com/tutorials/what-is-a-wordpress-slug
Thank you!

HI,
Please check if the module is displaying when you edit it on the mobile viewport, maybe it is related to some settings that have been made on it. If the situation is the same, please contact us via email contact@tagdiv.com and we’ll check it out.
Thank you!

Hi,

If I understand correctly, you’re referring to the password reset email being in English when you try to reset it on your website. To fix this, you’ll need to make sure WordPress is set to Italian in your site settings.

To ensure the password reset link works correctly, I suggest running a quick test using a default WordPress theme (like Twenty Twenty-Four) with all plugins temporarily disabled. This will help determine whether the issue is coming from your theme or a plugin.

If the problem still occurs, it might be related to your hosting configuration.

Let me know how it goes!