HI,
I think that this is because your amp version was cache for desktop -> https://i.imgur.com/lgWWDc1.png
What I can suggest is to make sure that the cache plugin that you are using is set to use mobile support and please ask google to re-index your website.
Thank you!

Hi FalconSam,
Normally in the latest theme version this problem should no longer be present, but if this appears, the only quick solution is to disable the infinite loading -> https://tagdiv.com/infinite-loading-for-single-posts/
I reported this to our developers to check it and to see if there can be some problems.
Thank you!

Hi michaelcates,
This is not a general problem, but it can be caused by more situations:
Please check the plugin conflict, so you can make a test using only the theme plugins.
If you are using Cloudflare, please make sure that is set as in our guide https://forum.tagdiv.com/cloudflare-cdn/, you need to disable the Rocket Loader.
Another situation can be from .htaccess ” deny from all” -> https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/
If you tried all those and the problem is persisting, please make a full backup and contact us at contact@tagdiv.com and provide wp-admin and cPanel. We’ll take a look to see what can be the problem.
Thank you!

Hi kaibobble,
Indeed there is no save button, the text need to be saved automatically, if is not working it can be from a plugin conflict or from some other options, that can be from host settings or .htaccess.
If you want, we’ll like to take a look and see from where is this problem coming, in this way we can fix it. For this please contact us at contact@tagdiv.com and provide wp-admin and cPanel access.
We’ll check it as soon as we can.
Thank you!

Hi,
This problem can be caused by more situations:
For example it can be from a plugin conflict, so you can make a test using only the theme plugins.
Also it can be from Rocket Loader, if you are using Cloudflare, please make sure that is set as in our guide https://forum.tagdiv.com/cloudflare-cdn/, you need to disable the Rocket Loader.
Another situation can be from .htaccess ” deny from all” -> https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/
If you tried all those and the problem is persisting, please make a full backup and contact us at contact@tagdiv.com and provide wp-admin and cPanel. We’ll take a look to see what can be the problem.
Thank you!

Hi,
That shortcodes that you have on your website are because one of the theme plugins is not installed and activate, in this case I think it is the tagDiv Standard Pack, please go in Newspaper > plugins and install it from there.
This will help you!

Hi,
Please accept our humble apologies.
We take it extremely seriously as we understand the disruption caused in your services. We have taken down the DRM automated system, deleted the image, and released an updated version – Newspaper 11.3.2. – to fix and prevent this issue in the future. The update is already available for you.
If there is anything else with that we can help please let us know!
Please accept our apologies!
Thank you for understanding.

Hi dimitrisv,
Indeed, for the situation that you explain the fix/idea that you provided it seems to work correctly, at least form my tests.
Thank you for sharing with us!

Hi,
We are sorry for any problems that we caused. Also we have released an updated version – Newspaper 11.3.2. – to fix and prevent this issue in the future.

Unfortunately, for the moment the td-cloud-library can not be set in a child theme, sorry! But using the cloud menu, the subcategories can be set with tagDiv Composer, so it should not bee need to edit the files -> https://i.imgur.com/hNGAzKX.jpg

Thank you!

Hi scohen,
I think that you are using a pre-build website that it is PRO and it can be edited with tagDiv Composer on frontent, therefore is no need for settings in the theme panel for those elements, those can be edited/add or removed directly on frontend -> https://i.imgur.com/KWFY37I.jpg -> https://i.imgur.com/iSUASOA.png -> https://i.imgur.com/B7fQMwt.jpg
I hope this will help you!
Thank you!

Hi,
If you do not use the Gravatar, then you can set images for authors using an external plugin, we recommend the Simple Local Avatar plugin, for this you can check our guide from here -> https://forum.tagdiv.com/how-to-set-the-avatar/
I hope this will help you!

Hi,
We are sorry for those problems. We understand that you’ve worked hard for your project, and this should not have happened.
We have taken down the DRM automated system, deleted the image, and released an updated version – Newspaper 11.3.2. – to fix and prevent this issue in the future. The update is already available for you.
Also if you need help with anything related to the theme, please let us know and we’ll help you as soon as possible!
Please accept our apologies!

Hi,
Usually, this can be done using the option for horizontal align -> https://i.imgur.com/3g1Krmz.jpg -> https://i.imgur.com/1GWDYbJ.png almost all elements have this option and it will work if there are not other options like work Align to right enabled -> https://i.imgur.com/SXOjFse.png
If this is not what you mean, please let us know!
I hope this will help you!

Hi arvind9725,
To disable the amp on a specific post or page when you are using the mobile theme plugin is a little nasty, because to can do this you need to first disable the mobile theme plugin, then go on that post/page and disable the amp on it -> https://i.imgur.com/FWOuLpj.jpg and after that you need to enable the mobile theme plugin.
In this way the amp will be disable on that post/page.
I hope this will help you!

Hi chofkyton,
For the moment the icons from menu can be set like that in two ways: using our guide mentioned by Anamaria (with an external plugin for icons) or using some html and css code. For example the Magazine pro demo has the menu made using html and css -> https://i.imgur.com/3bj4NxZ.png you can check some more details about this in this guide https://www.wpbeginner.com/plugins/how-to-add-image-icons-with-navigation-menus-in-wordpress/
I hope this will help you!
Thank you!

Hi creativit,
If you are using our Newspaper theme then you can you 2 types of live search, the one from the tagDiv Cloud Library that can be edited with tagDiv Composer, for this the files responsive for the live search is this one wp-content/plugins/td-cloud-library/shortcodes/header/tdb_header_search.php
Now if you are using a standard header and not a cloud then, the live search will be on a different path, each standard header has a different path for example -> https://i.imgur.com/sJZQZI8.png now the code will be executed in javascript on this file -> wp-content/themes/Newspaper/includes/js/tagdiv-theme.js -> https://i.imgur.com/uq8v79k.png
I hope this will help you!
Thank you!

Hi chofkyton,
When you select an image on from media to be display in full size, then this will be load with the size that was uploaded. When you make a tagDiv Gallery you can set the full size from here https://i.imgur.com/SnKS4PU.png
For example if this has the original size 1920×1080 then this size will be loaded and not a thumb, if is 1280×720 then this size will be load. This featured is from WordPress to display the image size that you have loaded in media library.
Also here is an article with some more details about the full size -> https://www.wpbeginner.com/wp-tutorials/how-to-display-full-size-images-in-wordpress-4-methods/
I hope this will help you to understand how this option is working!
Thank you!

Hi vysakt, thank you for contacting us, unfortunately, I do not understand exact the problem. You can not install the theme? If yes please make sure that you checked our guide from how to get the theme and install the actual theme and not the package -> https://forum.tagdiv.com/newsmag-install-via-wordpress/
If this is not what you mean, please provide some more details!
Thank you!

Hi,
The footer from the Newsmag theme can be edited from the theme panel > footer section -> https://i.imgur.com/eSr5Ixv.png -> https://forum.tagdiv.com/newsmag-footer-templates-2/ also to set some links in the footer you can make a menu and assign it in the subfooter -> https://i.imgur.com/YMu0T5w.png or you can use a footer with and empty column -> https://i.imgur.com/fom3RPO.png and set in footer widget 1,2 and 3 the elements that you want to display -> https://i.imgur.com/SPPlSqa.png
I hope this will help you!
Thank you!

Hi,
I’m very sorry you went through such an unpleasant experience.
The Newsmag theme verifies your license key with the Envato API. If you already have a license activated on your website yet the website displays the notice LICENSE KEY IS NOT REGISTERED please reset the license key and set it again.
The number of requests sent by the automated system quickly hit the Request Rate Limit of the Envato API. In the absence of a positive validation response, the system blocked the website. We know that no technical explanations can ease the frustration, as we feel the same way. We understand that you’ve worked hard for your project just like we have for ours, and this should not have happened.
Thank you for understanding.

Hi,
We are very sorry for the inconvenience.
Please try the steps from this topic -> https://forum.tagdiv.com/topic/solution-license-key-is-not-registered/
In case that the problem persist, please contact us at contact@tagdiv.com.
Thank you for your understanding!

Hi,
We are very sorry for the inconvenience.
Please try the steps from this topic -> https://forum.tagdiv.com/topic/solution-license-key-is-not-registered/
In case that the problem persist, please contact us at contact@tagdiv.com.
Thank you for your understanding!

Hi,
If you contacted us via email at contact@tagdiv.com then you got in the right place.
In case that you was asked to provide wp-admin access most probably it is because our developers want to investigate this case and see why this problem is display when the theme is already activated.
If you do not want to provide access or you have doubts , you can reply via email and the things will be clarified.
This problem can be solved by reset and re-activate the theme, after that the problem should be solved.
Thank you for your understanding!

We are very sorry for the inconvenience. If the notice is displayed on the website, first please make sure the theme is activated with the key https://tagdiv.com/how-to-activate-the-newspaper-theme/ If the theme was activated, please try resetting the theme activation and then activate it again with the key, from the theme system status panel https://i.imgur.com/7Ktmd1e.png Ultimately, if there is a problem or the issue remains, please send us an email immediately at contact@tagdiv.com and we will take a look.

We are very sorry for the inconvenience. If the notice is displayed on the website, first please make sure the theme is activated with the key https://tagdiv.com/how-to-activate-the-newspaper-theme/ If the theme was activated, please try resetting the theme activation and then activate it again with the key, from the theme system status panel https://i.imgur.com/7Ktmd1e.png Ultimately, if there is a problem or the issue remains, please send us an email immediately at contact@tagdiv.com and we will take a look.