Hi,
I think that for this you can use the emails that can be sent when a subscription is created, renewed or canceled – https://i.imgur.com/SU7jN2v.png you can set everything you want in those emails https://forum.tagdiv.com/tagdiv-opt-in-builder-emails/
Thank you!

Hi,

The excerpt displays the content from the beginning of posts if there is no excerpt set in the excerpt zone → https://i.imgur.com/BLvoT6p.jpg. Please check the excerpt.
If text is set in the excerpt zone, it will be displayed in full, and the excerpt length will no longer be applied.
Alternatively, you can use the option in the Layout tab to disable the excerpt on the Flex Block.

Thank you!

Hi,
If you see on your website shortcodes this means that one of the theme plugins is not installed, go to Newspaper > plugins and make sure that tagDiv Composer and tagDiv Cloud Library are installed (all theme plugins that have before the update), in some cases, you may need the tagDiv Opt-in Builder plugin or tagDiv Standard Pack.
I believe in your case you need to install the tagDiv Standard Pack plugin.
Thank you!

https://forum.tagdiv.com/topic/how-to-close-more-stories-pops-on-your-related-arcticles-and-manage-size-2/#post-538422

Please check the answer from here – https://forum.tagdiv.com/topic/how-to-close-more-stories-pops-on-your-related-arcticles-and-manage-size-2/#post-538422

Hi,

You can disable the more stories block here in Theme Panel -> Post Settings -> More Article Box https://i.imgur.com/CR10pDV.png

Thank you!

Hi,

This can only be done if the domain no longer uses the theme, no longer exists, or is using the theme with a different license key.
To proceed, please contact us via email at contact@tagdiv.com and provide the license key used on that domain, only if one of the above conditions is met.

Thank you.

Hi,
You need to use tagDiv Composer to edit the logo on homepage and the footer – https://i.imgur.com/yGB8e92.png – select teh logo, remove the text logo and svg code – https://i.imgur.com/7KcVSHH.jpeg – https://i.imgur.com/pU6pReT.png
Thank you!

Hi,
Yes, the Big Grid Flex 1 and the other blocks and grids can be used on pages and cloud templates and you can display any CPT type you want, posts, articles, events …. – https://forum.tagdiv.com/flex-block-settings-guide/ – https://i.imgur.com/MaTZvGr.png
Thank you!

Hi,
We’ll check it as soon as possible during this period. Thank you for your patience and understanding.

Hi,

For this request, please contact us via email at contact@tagdiv.com and provide the license key that was mistakenly used. Please note that we can intervene only if the key was used correctly.

Normally, a license key is valid for one website only. You can review the ThemeForest license specifications here:
https://themeforest.net/licenses/standard
https://themeforest.net/licenses/terms/regular
https://prnt.sc/X0AldIM7e7ni

That said, we allow a license key to be used on two websites simultaneously, as we understand that most website owners need a staging or testing site in addition to the live site, and the theme must be activated there as well.

Thank you!

Hi,
I’ve added this suggestion to our list, and our product manager and developers will review it.
Thank you!

We’ll check it as soon as possible during this period. Thank you for your understanding.

Hi,
If you’d like to request a refund, you can easily do so through the following link, and our team will handle the process: https://themeforest.net/refund_requests/new
Thank you!

Hi,
If you have the latest version and you face a critical error when using the search, it will be need to replace the current theme plugin tagDiv Composer with the one from here – https://cdn.tagdiv.com/wp-content/uploads/2025/11/td-composerfix.zip
Thank you!

Hi,

For this situation https://screenrec.com/share/rTXwfE8ezp were you want to display 6 elements per row, for this the row must be set in one column that will contain the entire space from the left to the right, in your first case the row is et in more columns so the space in a column is smaller, the same is in the second situation when the element is in the left sidebar, you ca not display in that small space more then one result per row. But maybe you want to display more results and not adjust the results layout per row, if is so this can be done from General tabby setting the post limit number – https://i.imgur.com/LPTqZDc.png

So on this: https://screenrec.com/share/TRB1qUhjd7 the form input can use directly the custom filed name (https://i.imgur.com/2NBsaIX.png) or you can choose it from available custom fields, in your case you set the name f the filed https://i.imgur.com/89cX2Qh.png remove it and let that filed empty, after that you can choose from the dropdown list of available fields. More details in this guide https://forum.tagdiv.com/introduction-cpt-acf-newspaper-theme/

For footer situation https://screenrec.com/share/SFlYzUCQMp on homepage usually the situation you have is when you have a different footer template set on homepage, for this edit the homepage using tagdiv composer select the manager then select the footer and from there make sure that the footer used is the global one – https://i.imgur.com/I0F3bca.png

To set the subscription https://screenrec.com/share/spWVPuCZ21 please check this guide https://forum.tagdiv.com/subscriptions/ and for Listing

For this https://screenrec.com/share/yov6OBal1d you need to use tagDiv Composer and Filters and sorting for taxonomies – https://forum.tagdiv.com/filters-sorting-taxonomies/ to import that template you need to do it under the cloud templates > CPT/Taxonomies taxonomy https://i.imgur.com/90NXDRl.png (is a taxonomy for cpt)

Hi,
Normally the tabbed content on mobile will provide the option for drag left and right the tabs – https://i.imgur.com/TWpqhuW.png

Hi,
Please rest the settings for the flex loop builder on search template and see if after that the results appear (make sure that you select again the module for the flex loop builder).
Thank you!

Hi,
Unfortunately, there is no option for this (Category Siblings sort order of the list), sorry!
Thank you!

Hi,
I understand, I saw this situation in a few cases and I believe it is something related to the saving time process, if you want we can check it, for this it will be need to make a full backup and contact us via email at contact@tagdiv.com and provide wp-admin and cPanel access to investigate the situation.
Thank you!

Hi,

This sounds like there is something interfering with the theme option. I just tested it on my installation, and even with the first 10 demos that are live, everything works correctly. So, I believe this is something related to your installation. Please do a test with only the theme plugins enabled and see if the problem persists.

Thank you!

Hi,

Are you using the mobile page or responsive version for mobile? If you are using the responsive eversion for mobile, then there are specific options that can be adjusted per view port – https://i.imgur.com/rKoe48B.png, but not all option can be edited per each view port, some of them can be set only global.
In case you are using a mobile page this will be edited separate from desktop version. Just a note when you use the mobile page/template make sure that the cache plugin you are using has option for deliver separate cache per mobile version.

Thank you!

Hi,
There will be a Newspaper theme update in the coming month, but I do not think this will be the version 13. We’ll see what developers prepared for this update 😀
Thank you!

Hi uxengineer, it will be in the coming theme update that we hope to be in January.

Hi,
All demos are created using the Newspaper theme, so everything from a demo can be used on any demo. In your case you need to edit the single post template with tagdiv Composer and replace the “Single Post Bg Featured Image” with “Single Post Featured Image” – https://i.imgur.com/0IgFChu.png

Thank you!